Transpacific Cruise Reviews

Ship, entertainment, crew service, food best on a cruise we ever had. Great experience highly recommended.

Unfortunately, I was very disappointed overall. I thought the food was so mediocre, the music too loud… Hip-hop at the pool every day. How about some Frank Sinatra or John Denver or something more relevant to the age group

I would say that I had a great cruise, despite of, rather than because of, Azamara. It attracts friendly, diverse passengers, and i like the scale of the ship. the staff is wonderful (although obviously feeling very stressed by increased sanitation provisions) One disapointment - increasing stratification of passenger experiences according to cabin type. And the world cruisers were given so much attention, it detracted from the services available to normal passengers.

Internet service very poorly handled with never heard excuses and explanations. $50 onboard spending credits for missing two major north Japan ports is completely unacceptable. Purpose of cruise was to see fall color changing in North Japan. It’s like flights canceled but we will give you $50 onboard spending but you have to pay another flight and go there, we don’t care how much you pay. It’s not our business.

I like HAL it was a great trip. Despite what I mentioned previously in my survey, I will continue to travel on HAL. The food, staff and concerns of safety were wonderful. Kodiak was a jewel in itself. Alaska is a beautiful state with the friendliest people. HAL is a relaxing cruise line without the bigness, hype and money pinching aspects of some other cruise lines. The whole experience has me dreaming of doing another trans paciif of antlantic crossing again in the future. I hope HAL does not cut back services like Royal Caribbean is doing. I understand the pandemic stuff but ok, if that is the case; why is RCCL bragging about new ships and cutting passengers services at the same time? A pointed question that they do not want to answer. I hope HAL avoids this path.

This cruise was disappointing. I understand having to make changes due to the weather, but there were other aspects of the cruise that did not meet my expectations.

Good cruise overall . Two of stops were below average — bay of islands and Raitea. Ship showing it age and probably needs to be redesigned . Best entertainment on any cruise ship I ever been on — and get the premium drink package

This was a relaxing cruise and everything was wonderful. I would do it again if I had a chance!! My CO travel agent , Samantha, was so helpful, as usual, with all the details.

Nice relaxing transPacific crossing. No lack of excellent activities and excursions.

We were not able to book any tours we wanted even three months out. They were full or not available.

It was a great long trip, but it was so worth the investment. Disappointed that the weather and the sea condition did not allow us to get to Mauii and Saipan. Japan was so incredibly beautiful to look at from the ocean. The staff members were excellent. I wish we coukd do this again. We used this travel to move back to Japan. The staff communicated with us very well about our special situation of how my wife was entering Japan on the Spouse Visa. The Kobe custum office already knew anout us and treated us well and quickly.

We love long cruises with sea days and the quantum class is a perfect ship for this. We were disappointed that Bora Bora was cancelled but the extra day in Moreea was excellent. We loved all three New Zealand stops and sailing in to Sydney was amazing.

This cruise line tends to cater to an older crowd. I wouldn't recommend anyone under 55 take it as you will be disapp

If offered again definitely think going on this itinerary. Lots of long sea days, but the ports were something you don't find on the average cruise.

Most of the crew were great, i do not like being told we are out of something at a meal, because they are to lazy to go get it like sugar free syrup. every day told by someone we don't have sugar free ice cream and this the beginning of the trip

staft was outstanding the waiters and cabin Stuarts especially

Enjoyed it very much; have done this cruise before in reverse.

We were Haven class, which helped a lot. The Butler, house cleaning staff, attendants were fantastic. The concierge was somewhat disappointing. The stops were all very nice but Russia was disappointing due to lack of interaction with locals.

Service not as personal as it has been in the past. Quality of food in Prime 7 was poor on one occasion as was the service. The service and food in Chartruese was excellent. On board lectures were very good to excellent. Excursions were very good.

A beautiful ship, and a good choice for families, but there are much better cruise choices for couples. Plus, for this number of passengers, there's really not enough space for everything they've built on the ship.