Alaska and Japan cruise

Norwegian Jewel Cruise Review to Transpacific

Cruises: 7+ cruises
Review: 1
Helpful Votes: 29

Overall rating:

3.2 out of 5
Verified Review
Norwegian Jewel

16 Night Transpacific: Alaska & Japan (Seattle To Tokyo)

Sail date: October 03, 2023

Ship: Norwegian Jewel

Cabin type: Balcony

Cabin number: 10598

Traveled as: Couple

Reviewed: 8 months ago

Review summary

Internet service very poorly handled with never heard excuses and explanations. $50 onboard spending credits for missing two major north Japan ports is completely unacceptable. Purpose of cruise was to see fall color changing in North Japan. It’s like flights canceled but we will give you $50 onboard spending but you have to pay another flight and go there, we don’t care how much you pay. It’s not our business.

Embarkation

4 out of 5
It was as usual quick and easy

Ship experiences

Food and Dining

4 out of 5
Food was great but some how we felt too salty Asian counter Garden Cafe.

Onboard Activities

3 out of 5
Not much on board activity

Entertainment

3 out of 5
Repeat same show and except one or two shows nothing much to brag or excited about cruise. No comedy night every day or comedy every day

Children's Programs

No kids with us and never explored

Service and Staff

3 out of 5

Ship Quality

3 out of 5
Areas were cleaned and well maintained but never enough space to accommodate the event.

Cabin / Stateroom

3 out of 5
Small size and hardly any closet space for 16days clothes. Internet never worked and everyday new excuses for not working. Free WiFi or paid WiFi, nothing worked until arrival port. Also cancelled two ports in Japan (Hokadate and Sendai), and gave us $50 on board credit which is very shameful and very cheap by NCL. Our purpose for the cruise to see fall colors in Hokodate and Sendai. It was a total waste trip.

Ship tip

Double check cruise entertainment and internet. Also company policy for missing ports. It’s like you cancel flights with weird weather excuse with $50 on flight’s spending and travel at your own expense.

Ports of call

Seattle, Washington

4 out of 5

KETCHIKAN (WARD COVE), ALASKA

4 out of 5

Icy Strait Point (Hoonah), Alaska

3 out of 5

Seward (Anchorage), Alaska

3 out of 5

Hakodate, Japan Did not visit port

Cancel with unverified hurricane excuses

Sendai, Japan Did not visit port

Cancel with unverified hurricane record.

Tokyo, Japan

1 out of 5
Reach a day early and not offer any port exploration or bus services as a customer courtesy for missing two ports. We are still traveling in Japan and will take this with NCL after returning USA. Cruise manager never responded back to our complaint yet.

Disembarkation

3 out of 5
Schedule time was 10:15 as per our baggage tag color but they announced to get out quite early.
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