North America Cruise Reviews

I understand people get sick, but did every passenger onboard have to suffer in 2016 because of the mishaps of one passenger?!!?  We lost an entire island because of this incident!  And to make matters worse, we went to one of the worst islands in the carribean where there's hardly anything to do!  TV's never worked correctly throughout the cruise and went completely off almost two days before the end of the cruise!  My bathroom in my balcony cabin had a foul odor that was never gotten rid of!  I guess the best part of the cruise was having someone else make my bed!  I had a great steward!

The cruise was much better than I anticipated because it is the smallest ship in the fleet. The price was also very reasonable so it makes you wonder!!! The cabin and the food were just like any Royal Caribbean ship. The entertainment was better than expected. The ship is small so never could find a bar that didn't have Trivia quiz or line dancing class from 5:00-6:00 when I wanted quiet "cocktail hour" before dinner at 6:00!!! Liked the brunch and free Mimos's or Bloody Mary 's on at sea days. Staff was super nice!!!! 

The weather was very cold and windy, but the outside pool was as warm as a hot tub.  We spent all of our evening in the pool watching movies on the big screen.   The food was very delicious, but the lines were too long and everything was crowded.   

The people Carnival hires are the friendliest and most helpful people!   We only had the issue with the sky rope line operators, where the woman decided to close the course (it is was time to close) while we were in line.   She said, come back in the afternoon, but the wind was too strong in the afternoon and the course never opened.   

Most importantly, our room was just below the Japanese restaurant where the crew started preparing food at 5AM and still was cleaning up at 11:30.  It was impossible to sleep!  At one night we went upstairs to find them hammering some crab shells open that shook our whole cabin.   

Talked to many guest who had the same experience.  

I had a great time with my friends celebrating our 50th birthdays (all 13 of us) and reuniting after so many years. The cruise itinerary and activities were good. Service in the dining area was excellent provided by Monika and I.Gusti. The food selection could have been better. Some were very small portion and cold/bland. The cabin size is very small and could not walk around with the luggage not stowed away. No toiletries provided.

I enjoyed the length of the cruise, it was like a long weekend.  The cruise director, Emma, was very approachable and friendly. Her and her staff made the cruise enjoyable.  I would recommend the cruise, I loved the town of New Brunswick, very quant. However, I would not book a balcony room again.  I paid extra for the room, but was not able to use the balcony.  So disappointed!!

wonderful time. Nice room and friendly staffs. windy weather. burrito station staaf needs warmer cloth. Cruise director Emma was great. Veterans celebration section was good.

I recommend this cruise to others.  It was fun for our first cruise.  It was our honeymoon and we loved the experience. The crew on-board was awesome and entertaining. My wife and I will definitely go on another cruise very soon and it will be awesome. 

we had a great time I just wish had a few more different kinds of shows and activity than they had  I would recompend it couldn't have had better room service and the people in the dinnerroom were great. our main waitress Kenya) couldn't have been any better and her helpers were very helpful.

Awsome Cruise!!! not bad weather, Great Staff, friendly and helpful... food was excellent... always something to do... Beautiful Landscapes... this cruise was on my Bucket list...

the tenders are not fit for the disabled. It was a horrible experience for my husband. He did not tender at the second port. Although the staff on the tenders were extremely helpful, the boat is not adequate for wheelchairs and it should be made clear on the description of the cruise. Disabled not able to use tenders!

 The cruise was like living at Downton Abbey; the service was impeccable the food delicious the atmosphere wonderful. I was especially impressed when I lost a very nice bracelet one night and the next morning there it was in the lost and found; I wonder if that would have happened in any other situation or on any other cruise line. The activities were varied and worthwhile but there were also ample places to just "escape", curl up with a book and enjoy the view. All of the passenger were friendly one was welcome "to join " if there were few empty seats during the pre dinner cocktail gatherings.

My only complaint was the transfer day from Quebec City to Montreal. It was certainly not an "all inclusive " day.  Neither lunch nor dinner was provided. We did have time for a brief lunch in Vieux Montreal but not enough time to walk around that section. Instead of starting the day with a cursory bus tour of Quebec (most people had spent the previous day touring the city), that hour should have been used for exploring Montreal. There were really 9 not 10 all inclusive days. Some of the dissatisfaction could have been reduced if we had been more fully informed about the details of the transit day  - either at the time of booking or on board prior to our disembarking from the ship. More than one bathroom stop between Quebec and Montreal would have been appreciated, as there were no facilities on the bus

We had so looked forward to doing an extended cruise with Celebrity and one with ports-of-call where we hadn't visited before. This was the cruise we selected even though we had visited 2 of the ports on the Infinity's itinerary, but that didn't bother us one bit.

We thoroughly enjoyed everything on this 16-day cruise, most of all the fact that the days in port were alternated with days at sea, allowing for a variety of activities plus some relaxation.

Overall, the great service we received at all times from the crew and staff of the celebrity.  Special thanks to Mr. J.W., the Hotel Director on board!

We loved the Panama Canal and some of the other ports of calll.  The guest lecturers and nightime shows were great.  Two small complaints.  The Xcellerate internet on the ship was a joke and was continually up and down or slow.  We had one issue with the front desk that was not handled to our satisfaction and almost cost us $200 due to Celebrity's Tender service, yet they would not acknowledge their mistake.

On the plus side the bars and staffs were great, the food was very good, and the activity staff worked very hard to make the cruise enjoyable.

Celebrity is still my favorite cruise line by far.

The food was excellent, although the PRESENTATION of meals in the main dining was better on Carnival. The service was outstanding. Our servers were absolute delights. My only real negative was the transfer from SFO to the port.

Celebrity would not allow us to pre-pay since we we not arriving on a flight that day. (we came early, rented a car & returned the car to the airport on sail day).

Carnival does this no problem.

We were told we could pay at the airport. But when we arrived they told us NO. You have to take a cab. We had to get Celebrity on the phone, supervisors involved etc. to get a ride. AND the bus driver told us "I Don't Know" when we asked where to go when he dropped everyone off at the port. Unacceptable.

All things considered, Celebrity was: good food, good service, nice itinerary, older crowd & ship needed a little TLC but for the price & itinerary it was a good deal.

After 18 cruises we have come to the conclusion that the benefits that you once received have been slowly eroded away. While the staff is so delightful and the ship so grand, it's the things that have disappeared that come to mind. Celebrity use to be at the top when it came to their food. That has slipped to the middle of the pack. I have never seen so much fatty + gristly beef. Portions are very small. If the intent is to force you into the specialty restaurants then make sure that what they serve is of a better quality than more fatty + grisly beef. The internet is slow and expensive, include it in the pricing of the cruise. Internet is a way of life.

The itinerary was very nice with many great ports of call and with many expensive shore excursion options.

There were several things that were excellent: the ship, the ports of call, and the food. The staff behaviors could  be improved as we were always rushed at dinner and they almost never granted us right of way in the halls or King's Court. I would definitely recommend this cruise, or another on the QM2, to others.

Service onboard was great! Itinerary and activities onboard were awesome! Shops were great! The food was great! We met a few new friends and we purchased shore excursions onboard.

We sailed with 2 brothers and sister and their spouses.  We had a good time together.  We were disappointed with the cruise itself though.  We bought the ultimate beverage package, but bottled water and cappuccino was an extra charge.  Also there were upcharges in the main dining rooms.  Thought that the food could have been better.  They also held promotional meetings in the common areas, so it was hard to relax in the pub nearby.

The friendly crew provided good service to be thankful for.

Enjoyed the following shore excursions very much:

Views of Halifax, Saint John Highlights, Lighthouses of Maine, and Great Mansions & Newport Highlights.

Will gladly recommend this cruise to our friends family to take.

We enjoyed the cruise thanks to the exceptional service at the Bars, Restaurants, and the casino.

No need to change anything, just keep on doing what you do best!

Ship was very pleasant, many modern amenities.  Clean.  Good entertainment options.  Food selections and preparation were equal to the best we've experienced among the 10 cruises we've taken.

Staff was very polite and responsive.  Could have used more staff members on duty both at the passenger service counter and at the shore excursion desk during peak times.  I waited a half-hour in line at the excursion desk before I could get to an agent.

Wait times for tenders at the Newport R.I. dock exceeded 1 hour.  I decided not to wait and never went ashore.

I was extremely disappointed with the continuous attempts to sell extras, such as a special champagne/wine with dinner, specialty restaurants, and drink packages.  Got tired of hearing all the "commercials".

Also disappointed with what seemed like being nickeled and dimed to death with extra costs.  Small things like being charged extra for a "to go" coffee because we asked for a paper cup with a lid so we could take it back to the cabin--and being charged for a bingo marker after spending $40 to play.  The costs are not what is irritating, it's again the idea that these things are extra. I'd say just put the cost into the price of the cruise and charge a little more ($5-$10 per person).