Europe - Western Europe Cruise Reviews

We loved this ship. It is intimate, welcoming and in top shape . We would highly recommend the Pacific Princess.

We enjoyed our time on the beautiful Royal Princess. However, we were not pleased with our cabin steward. Each day of our cruise we had to remind him that we needed the ice bucket filled. He was not consistent when servicing our cabin. We had to write notes to tell him we needed a new box of tissues, more toilet tissue, clean glasses and adding body wash to the dispenser in the shower. This is something he should be taking care of on a daily basis since he services the cabin twice a day. We have been cruising for many years and have never had this problem before. We were very surprised that the use of hand sanitizer or washing hands before going into the Horizon Court was not encouraged everyday of the cruise. We were told that after 48 hours guests should know this should be done. That was not an appropriate answer when you are trying to keep guests healthy.

I most likely will not cruise on Princess again. The overall experience did not come close to our experiences on Celebrity, Norwegian, and others. Also, we was able to save over $500 each for the 4 of us by booking similar excursions offered on line by Viator and others.

Princess needs to computerize their system for bar charges! The waiter simply writes your folio number on the ticket. If the number isn’t written clearly or is entered incorrectly you get charged for someone else’s drinks. Fortunately for us it only happened for two drinks someone else ordered. We were charged for their drinks! We complained to guest services but were not compensated.

Beginning embarkation and final disambarkation excellent. Embarkation in ports suffered from poorly staffed security as long lines and only one scanner of two manned. Cruise director, staff and entertainment excellent as was most of the service staff. Omnipresent load music in Windjammer, even at 5:45 AM, and on deck by pool. Great itinerary. Overpriced excursions containing large groups making it impossible to hear guides; the prices charged should have justified “whispers .” At least one bus was packed as close as airline economy seats. Air conditioning was not always used even during extremely hot weather. Dining room food on previous cruises was very good however food on this cruise was mediocre in quality and poor selections. Wait staff was excellent and concerned that you get a good experience.

Honestly, the itinerary was phenomenal and I had a great vacation. The representative from was useless. She was unavailable and never returned calls. I used for the benefit of my Delta card, but I wouldn’t again in the future. It was a 3rd party booking and being that my rep was unavailable it made handling questions and arrangements a little more complicated. I don’t like being negative, however, Theresa Pratt was just not worth the extra miles I received due to some aggravation I had to handle with the cruise.

Everything was good except for the fact that British Airways lost our luggage. Mine was delivered to me on board in Liverpool, 5 days into the cruise. Marcie's luggage never made it to the ship. It was picvked up in Savannah, GA 15 days later.

12 Days sounded like a good idea when we booked. Truth is it was a little too long. Decent ship with strong ports of call. The cost was reasonable but the balcony room we had was very small and the shower with beyond tiny. The entertainment sucked on the deck as well as the theater. I dont think they had a cruise director. They did have a couple people that spoke via mic to the hand full of people willing to play their cheap kiddie games, so I assume one of them might have been the director. The deck music was on a loop so the 20th time we heard the same crappy music was really enough.

There were three separate and distinct groups of passengers — the French, the English speakers (mostly Australian) and some Chinese. We found the French to be snobbish and unfriendly.

Celebrity will not allow you to see the British open to it’s completion. Busses to Open are $500 or $350 more than taking the first class train. Busses were filthy and air conditioning did not work making it 90f or hotter for 90 minute ride. Busses depart 615 pm, an hour before the leaders finished. Cruise staff says that it was still a tour and offered nothing but “too bad” excuses. Cruise staff Perry promised we could stay to see the end of play on Sunday, but bus operator required to leave an hour before end of play.

Of the twelve cruises we have taken this one ranks at the bottom. Not everything was terrible, but the exceptions were few. The good: Probably the easiest boarding we have had. There was no confusion, no running around looking for something. The boarding process probably lasted fifteen minutes. The ships overall appearance and décor was exceptional. The look of wood with all the trimmings made you feel comfortable and very warm. For a ship just refurbished two years ago there is a lot of wear and tear. The bad: The staff appears more disinterested than any other ship we have sailed. On most of the ships we have cruised there seems to be an attitude of making you feel like a guest, far less on this ship. The lido staff is downright unfriendly. On many occasions a staff member removed either a plate of glass from the table, we would say thank you, just to be ignored. Problem solving seems to be absent. Our transfer from the ship to the airport was arranged by the excursions department. Heathrow airport is one of the largest in the world. I stopped by the desk to verify the correct terminal. I was told I would have to go the library upstairs log onto a computer, at my cost, to verify the correct terminal. Only after leaving I decided this was not right and returned to the counter just in time to find another associate giving her instructions on how to find this information. Two questions, one why was someone new not given instructions on how to handle questions, and second why not try to get the guest to return. The ugly: Our booking agent had us select the 8:30 dining saying “they have open seating like other ships, just request other dining times”. When we asked the Maître D about open seating we were informed not on any Cunard. Not solving the problem then he haughtily told us to return on the following day and he “would see what he could do”. Makes you really feel like a guest. Tendering. On two occasions we tendered into port. First being Edinburgh. Along with the ships tenders we also had a large ship used for this purpose aiding in the process. Even with the larger ship there was still a delay over an hour and a half. The second was in Guernsey. This was a horrible experience, with over a three and a half delay. Some people waited over four hours. Very poor planning.

Loved this itinerary cruising the British Isles. Calm seas the entire time and interesting ports.

Cruise was good. We had problems in Amsterdam with hotel. We went to wrong one. We weren't told we had to take train to hotel. Also bus from ship to airport wasn't set up ahead of time. Everything else was fine. We had oceanview window which my husband liked. Had more room and overlooked helipad. It was a nice variety of cities we visited.

you really cannot bring that many clothes/suitecases due to weight limits etc by the airlines so laundry service is really important and necessary and I did'nt appreciate being so over-charged for this especially when their is no way to do it yourself. also internet should be free. the food was excellant and much appreciated. every meal really impressive. The crew gave top noptch serve and was really friendly.

We enjoyed this cruise. The ports of La Rochelle and Gijon were very industrial and far from the city. Ship was very clean and service was excellent.

Two issues occurred on the ship. One I had a massage at the spa which was great but the attendant tried to sell me on two more massages and even charged my room. I had to meet with the manager to straighten out. We like to spend time in the casinos on the sea days but while on a slot machine that I was winning on the casino manager pulled my card from the machine, told me the machine had a problem and then offered to by me a drink. Very strange!

We were very much disappointed on this cruise. What should have been a great cruise went down drastically due to the highlight of our cruise - a trip to Paris was totally ruined by the Celebrity Shore Excursion Customer Service.

Celebrity delivers excellent service, and cleanliness and we always enjoy the ships. Eclipse is a bit older but has the amenities we enjoy. A clearer idea of what is covered by each bar package would be helpful.

Super clean ship Great service Amazing sights Great tours Friendly staff

The cruise weather and the ports and shipboard entertainment were excellent.