The Most Disappointing Cruise we have Taken.

Celebrity Eclipse Cruise Review to Europe - Western Europe

Cruises: 7+ cruises
Review: 1
Helpful Votes: 8

Overall rating:

2.3 out of 5
Verified Review
Celebrity Eclipse

12 Night British Isles & French Open (Dublin To Amsterdam)

Sail date: June 07, 2018

Ship: Celebrity Eclipse

Cabin type: Balcony

Cabin number: 7298

Traveled as: Couple

Reviewed: 3 years ago

Review summary

We were very much disappointed on this cruise. What should have been a great cruise went down drastically due to the highlight of our cruise - a trip to Paris was totally ruined by the Celebrity Shore Excursion Customer Service.

Embarkation

2 out of 5

Ship experiences

Food and Dining

2 out of 5

Onboard Activities

2 out of 5

Entertainment

3 out of 5

Service and Staff

2 out of 5

Ship Quality

2 out of 5

Cabin / Stateroom

3 out of 5

Ship tip

Average food in the Main Dining Area. Extremely Poor Customer Service!!!!!

Ports of call

Dublin, Ireland

3 out of 5

Le Havre (Paris), France

1 out of 5
More than 2 months before our cruise, I contacted you and we were told the same things in regards to an Excursion- “Paris on your own”. First, we were told that the bus would depart from the cruise ship at approximately 9:00 am. We didn’t actually leave on the bus until almost 9:45 am. Second, we were told that we would be dropped off in Paris at the Place de la Concorde in the City Center, we were actually dropped off at the Le Meridien Hotel nowhere near the Concorde Plaza. Third, we were told that we would be leaving Paris from the Place de la Concorde at approx. 8:30 pm. When we were on the bus to Paris, our host informed us that we would be meeting to leave Paris at 4:30 pm again from Le Meridien. I feel very strongly that Celebrity Cruises owes us a refund for this trip as the changes to the itinerary caused us multiple problems and caused us to miss important tours that we had to pay for in advance based on the 100% wrong information that was given to us. For example, since we selected the “Paris on our Own”, we chose a hotel within walking distance from the original site where we were supposed to be dropped off. As your team changed the itinerary on us without ANY Notice, we had to pay for a taxi ride to our hotel that was never anticipated. We missed our afternoon tour due to our late arrival in Paris since we didn’t leave at 9:00 am as promised. Also, we booked a full day tour on our second day in Paris that would have ended at approximately 6:30 pm but since you decided to change our departure time from Paris to 4:30 with NO notice, we could only attend a fraction of our paid in advance full-day tour and you caused us to miss the Eiffel Tower and the Seine River Tour and we only have time for 1 hour of time at the Louvre that was part of our tour package. In summary, I believe Celebrity owes me 188 euros for the missed tour that we only missed due to your incompetence in getting us to Paris. Half of our 296 euros for a full day tour due to leaving early from Paris, which equates to 148 euros. In addition, we paid for unanticipated taxi fares of 12 euros from the Le Meridien to our hotel, which location was changed and 20 euros for the taxi ride from the Louvre to the new departure point. My wife and I lost at least 386 euros. This was a very preventable issue if Celebrity just cared about quality customer service versus trying to make a quick buck!

Liverpool, England

3 out of 5

Belfast, Northern Ireland Did not visit port

The port authority did not let us dock at this port due to high winds and rough seas. So our excursion was cancelled.

Dunmore East (Waterford), Ireland

3 out of 5

Cobh (Cork), Ireland

3 out of 5

St. Peter Port, Guernsey, Channel Islands

1 out of 5
We had booked an excursion with the cruise and because the tendering process was managed very poorly, we were unable to meet our ferry connection and therefore this port was a complete waste of time!

Amsterdam, Netherlands

3 out of 5

Disembarkation

1 out of 5
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