Caribbean - Eastern Cruise Reviews

The staff on the ship were very nice , I had great time by myself

I loved the ship, cruise went smooth and it was an excellent choice of Ports. The food, activities, and entertainment was great.

Despite Carnivals mixed reviews online I wanted try carnival for myself, because I believe in having your own experience. So I booked a fairly new ship, Mardi Gras, well I just came back from my very first carnival cruise and I’m horrified, first they gave us a handicap room aft balcony with one king bed, room 12505, the room attendant said I was listed as solo traveler yet my twin sister was there with me to celebrate our birthday, so he had to separate the bed into two twins, we noticed, the phone didn’t work in the handicap room which is a really big hazard, we also noticed that room smelled disgustingly like sewage, however, something bigger was at hand. We found out that the room was heavily infested with roaches. They were coming out of the walls, headboards and the beds. I felt so violated and bewildered because we took a nap in that bed after sail away party, so I still feel extremely nasty and violated. I went to the front desk and had my sister on FaceTime with me while I was at guest services showing them coming from the headboards, the beds and everywhere else; It was a crazy infestation, I am sure staff had knew about it because the room tenant had to separate the beds. Furthermore, we spent about 4K for this birthday cruise and this experience was completely unacceptable. Guest services put us in an emergency room, which felt like a coffin with no windows for the first night. The next morning, I had to go downstairs and wait in line, only for them to put us in a dirty standard balcony room which was a downgrade from the aft balcony, they also told us that they would bring our luggage to the room, so we literally waited for hours and I had to go down to guest services hours later to remind them to bring our luggage, by this time our day at the Bahamas was gone and we could no longer go ashore because we wouldn't have enough time to shower, get dressed and get out to do what we planned to do in the Bahamas. Guest services proposed a compensation package of $150 apiece. I told them that was extremely unacceptable and then they told us that that was the best they could do was a measly $360, this was a slap on the face for having such a nightmare of a trip, having to endure deplorable disease carrying insects, then spend our first night in a coffin of a cabin with no windows paranoid, afraid to even sleep or get comfortable because of what we just experienced, then having to move again to a downgraded balcony with a stained desk and filthy couch which we endured the entire trip yet they came to spot clean during our last cruise day. The front desk withheld details of compensation for hours only to find out that the the proposed compensation was not only unfair but an insult to injury, a slap in the face if you will and after talking to people of other races on the ship that endured issues, I feel like our race had, something to do with such a lowball offer. Management failed to even connect with us until l asked to speak to them, literally they were walking back-and-forth while I was at the front desk, they were just looking at me, not speaking, not offering any apologies, not even reiterating even a basic mission statement or how dedicated carnival should have been to ensure customer satisfaction, until I brought up the fact that no one of leadership even took the initiative to apologize for the bad experience. Collin at the front desk was the only staff member that was deeply empathetic and sweet about the situation. Other things to note, we were in three rooms total 12505, the coffin cabin with no windows 15377, lastly to dirty cabin 14396. That was a lot of moving, and to note, 3 attendants knocked on the door and entered immediately, they didn’t even wait a second for us to respond, they just walked in on us while we were getting dressed, or using the bathroom several times. We had to call maintenance for failed air conditioning system, in which they had to leave a card in order for it to run. Also, when they came to clean the balcony our curtain was open to the sea and we were getting dressed, fully exposed. We did get notification that they were coming to clean the balcony, however, on other cruises lines they would also knock on our door to let us know that they were entering the balcony so that there would be no mishaps. There are some good highlights to this cruise however it’s definitely been overshadowed by this traumatizing experience. I have video footage of the ordeal that I didn’t release while on the cruise because I did not want other people to be paranoid about what was going on. Now back want to get in contact with headquarters but when I dialed the number, it’s just an automated system instructing me to fill out some form online. I want to talk to a real genuine person who understands and can correct this horrific experience.

Fun vacation traveling to various ports. I wish I could still be traveling. Now back to reality.

Absolutely amazing ports and ship! Everything was so wonderful. We did not buy wifi package and loved being away from our phones. Never a dull moment! Shows are great! The service staff was amazing! We have already booked our next cruise!

Despite booking a suite, overall my trip was consistent with the common perception of Carnival being a lower tier cruise line.

First Family Cruise. We had an Awesome time. The Mardi Gras was AWESOME

Where arrival time took less than 10 minutes to get on the ship the safety program was very quick went to the wind gem of the food was absolutely amazing man dinner was great housekeeper was very good can't wait for my next Cruise.

Over all I won't cruise again on the Dream ship; very disappointed. The ships needs major improvements. I did enjoy the private island was amazing.

We had a wonderful time, the crew was so nice and they went above and beyond our expectations

It’s going to be difficult to take a cruise other than Icon of the Seas. Everything is so organized, with regard to crowd control. There are so many activities and shows to do and see. The ship is beautiful. They’ve created a small Central Park in the middle of the ship that is outside with plenty of shops and restaurants. The elevators are amazing! There are large keypads outside of the elevators for you to select your desired floor. It then gives you the elevator to take. No crowds or long waits! Aside from the Windjammer, we loved everything about the ship.

I have sailed on Royal Caribbean cruise lines many times and enjoyed the experience. One of the things I appreciated most was that, once you paid for the cruise, the only additional charges were for alcohol or excursions. However, on the Icons of the Seas, it feels like we are being nickel-and-dimed for everything, even some of the activities. We understand this is a new ship and you’re trying to recover some of your costs, but we paid a significant amount of money for this cruise, and it’s really disappointing that we still have to pay extra for so many things. You need to change the way you are charging your customers.

Liked using the Carnival app. Had a schedule for every day and were able to book an excursion through it. We could pick and choose what activities we wanted to be involved in and had a good time. There was always something to do for all ages. The only drawback was The Chat on the app. Had to pay for it and very rarely worked. We had a big group and weren’t able to keep in contact like we thought.

Best ship board experience if they tweak the ports a little and fix the swim up bar this would be a perfect cruise.

This cruise was excellent, have me and my wife a great time, the staff were very friendly and very social. I love, no one attitude, That is incredible. each one has a smile on their face, hard to find this days. I will recommend Royal Caribbean to all my friends and family, I got my money well invested on this vacation. Thank you

Good 6 day starter cruise but for our family, it was too large of a ship with too many people. The shore excursions were all very good. Activities and entertainment on the ship were good, but I enjoyed the offerings on our Celebrity cruise more.

The ship is huge and plenty of room to roam around the ship. It does get crowded at all pools, so only wish is for the ship to have larger pool areas. Food was good and shows were excellent.

A very good experience! All staff was very friendly and accommodating! Ship was always spotless and staff is constantly cleaning, picking up trash etc. The ship was beautiful. The only real negative is the soft drink, mixed drink, and beer prices. Very expensive! Water, tea, coffee, and juices were included and plentiful.

Getting on and off the boat was smooth and easy. Snacks during day were good. Food served during meal times was adequate- usually cold. The service wasn’t good and staff was overall rude. Never experienced something like this before. Guest services wasn’t helpful. Turned me off from carnival for good now!

It was okay. On onboard costs for 4 ppl ended up being more than the cost of the cruise for one person. The spaces are tight, elevators are slow in coming, the cruise director is a hoot and has great energy, and the staff does their best to ensure it's a great experience. But lines are long, spaces are small, it doesn't seem like you get the most bang for your buck!