I have sailed on Royal Caribbean cruise lines many times and enjoyed the experience. One of the things I appreciated most was that, once you paid for the cruise, the only additional charges were for alcohol or excursions. However, on the Icons of the Seas, it feels like we are being nickel-and-dimed for everything, even some of the activities. We understand this is a new ship and you’re trying to recover some of your costs, but we paid a significant amount of money for this cruise, and it’s really disappointing that we still have to pay extra for so many things. You need to change the way you are charging your customers.
Embarkation
4 out of 5
Embarkment was very well orchestrated
Ship experiences
Food and Dining
5 out of 5
We have sailed on Royal Caribbean many times and usually dined in the dining room, so we were fine with our dining experience on this past cruise. We always ate at the Windjammer. We love the variety of food, the superb staff, and we really enjoy the atmosphere. Please never change it, as it makes the cruise very enjoyable.
Onboard Activities
5 out of 5
My niece did everything that they possibly could they did the wall climbing they enjoy all the pools the wave etc. I enjoyed the different shows and trivia.
Entertainment
5 out of 5
I believe we did them all, and enjoy each one.
Children's Programs
5 out of 5
I you ask them they want to live on the ship.
Service and Staff
5 out of 5
The staff was superb from the State room all the way through the windjammer. They were just fabulous.
Ship Quality
5 out of 5
They come areas was very clean very surprising, but they were very clean.
Cabin / Stateroom
5 out of 5
My room was very large. We were able to move around without any issues it accommodated all our luggage.
My disembark was fine until I found out my flight was canceled and could not get ahold of you staff to rebook on another flight. It’s was easy to purchase the ticket through your cruise line but to get in touch with you if there is a problem was the worse experience. I ended up purchasing another ticket which was a Financial strain
Thank you for your feedback. It does feel like there are many excess charges, but I am grateful that many of these could be booked months in advance to lessen the financial hit onboard.
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