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Posted: 5 months ago | 525 Views

Bait and switch?

My wife and I received an email from Princess a couple of weeks ago advertising new early booking specials for 2026 European cruises. We liked a Norwegian Fjords cruise so we called our Princess Cruise Consultant to book. We ended up booking an aft facing balcony, with the Premier Package for $5635. We paid our deposit and he sent us a booking confirmation. I checked our online account with Princess and everything was as booked. The following day I checked again. Without any notification, our cruise price was now $6871. After 2 hours on the phone today I was told a code was entered incorrectly and they won’t honour our original agreement. Am I being fleeced?

Signed, a very p**sed consumer

Tags: Princess Princess Cruises

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13 Answers

Posted: 5 months ago

You want a short answer...yes you are...THEY don't care, and so neither should you...,I assume you paid the deposit by c/c (how else?)..and cancel it immediately. Don't bother speaking to anyone, you tried that eh? Dispute the charge on your c/c..don't wait anymore...no call necessary...i assume its also no longer "pending"....you don't need to go into gory detail. you know who you spoke to...matter of fact, your short original post was just fine..(add dates and amounts).....you can't? won't?...you have some "status" with them?? or some sort of "loyalty"?.....riiiiight.....well then............good luck!!!!
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Posted: 5 months ago

I’m not a lawyer, but somehow I feel they are not fulfilling a contract made by one of their employees. Most of the customer service reps agreed with me. It was the team in the “escalation department “ that refused.

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Posted: 5 months ago

I’m surprised. Personally, I think they should honor the original. Hope you get it settled in your favor.
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