Bait and switch?

you should bubble this up until they refuse and get a refund and take your money to another cruise line. i am a budget cruiser who rarely pays over $100 a day total costs...but these new inflationary times i am having to change my daily limits. i do not purchase anything extra and inside cabins only. i realize many have different preferences, mine is to sail 70 days a year and at $500 a day i would spend alot more lol. contacts are legal documents that have consequences for both parties.

I would cancel the this love boat!

You want a short answer...yes you are...THEY don't care, and so neither should you...,I assume you paid the deposit by c/c (how else?)..and cancel it immediately. Don't bother speaking to anyone, you tried that eh? Dispute the charge on your c/c..don't wait anymore...no call necessary...i assume its also no longer "pending"....you don't need to go into gory detail. you know who you spoke to...matter of fact, your short original post was just fine..(add dates and amounts).....you can't? won't?...you have some "status" with them?? or some sort of "loyalty"?.....riiiiight.....well then............good luck!!!!

I’m not a lawyer, but somehow I feel they are not fulfilling a contract made by one of their employees. Most of the customer service reps agreed with me. It was the team in the “escalation department “ that refused.

I’m surprised. Personally, I think they should honor the original. Hope you get it settled in your favor.