I sent Holland America the details. I ran out of character space and had to omit things.
Embarkation
1 out of 5
Left 5 hours late in the dark.
Ship experiences
Food and Dining
2 out of 5
Short staffed and low food quality.
Onboard Activities
1 out of 5
I spent most nights in the guest services long line of unhappy customers.
Entertainment
3 out of 5
The rock band was good. I briefly heard them nightly.
Children's Programs
No kids in there
Service and Staff
2 out of 5
Cabin. Staff was great. Other staff not so good.
Ship Quality
2 out of 5
The overworked limted staff were always cleaning.However, I did observe the wait staff remove dishes and silverware from our table that were not used. They put them back in the drawers. We sat there 2 hours at the table. Luckily, we didn't cough on them or touch them.
Cabin / Stateroom
4 out of 5
Broken phone for 2 days. Guest services did nothing. Our cabin steward took care of the problem.
Ship tip
Don't sail on it. Ac issues, engine trouble, electrical and burning smells in our corridor, limited unexperienced staff and nobody cares about you. I felt very unsafe. Except for our cabin steward.
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