Ship needs to go back to drydock.

Zuiderdam Cruise Review to Caribbean - Eastern

Cruises: 7+ cruises
Review: 1
Helpful Votes: 25

Overall rating:

2.3 out of 5
Verified Review
Zuiderdam

7 Night Eastern Caribbean (Ft. Lauderdale Roundtrip)

Sail date: December 15, 2022

Ship: Zuiderdam

Cabin type: Balcony

Cabin number: 7036

Traveled as: Family (older children)

Reviewed: 1 year ago

Review summary

I sent Holland America the details. I ran out of character space and had to omit things.

Embarkation

1 out of 5
Left 5 hours late in the dark.

Ship experiences

Food and Dining

2 out of 5
Short staffed and low food quality.

Onboard Activities

1 out of 5
I spent most nights in the guest services long line of unhappy customers.

Entertainment

3 out of 5
The rock band was good. I briefly heard them nightly.

Children's Programs

No kids in there

Service and Staff

2 out of 5
Cabin. Staff was great. Other staff not so good.

Ship Quality

2 out of 5
The overworked limted staff were always cleaning.However, I did observe the wait staff remove dishes and silverware from our table that were not used. They put them back in the drawers. We sat there 2 hours at the table. Luckily, we didn't cough on them or touch them.

Cabin / Stateroom

4 out of 5
Broken phone for 2 days. Guest services did nothing. Our cabin steward took care of the problem.

Ship tip

Don't sail on it. Ac issues, engine trouble, electrical and burning smells in our corridor, limited unexperienced staff and nobody cares about you. I felt very unsafe. Except for our cabin steward.

Ports of call

Ft. Lauderdale (Port Everglades), Florida

2 out of 5

Grand Turk Island Did not visit port

Vaccinations

San Juan, Puerto Rico

1 out of 5
Giant hassle over handicap transportation

Charlotte Amalie, St. Thomas

1 out of 5
Hours wasted over excursion issues and handicap mobility.

Half Moon Cay, Bahamas (Private Island)

4 out of 5
This was our only stress free day.

Disembarkation

3 out of 5
We were glad to go home. This was the most stressful cruise that I have ever been on.
Was this review helpful? 25

5 Comments

Other reviews of this sailing