If you have low expectations and only care about the destinations, this is for you.

Zuiderdam Cruise Review to Caribbean

Cruises: 4-6 cruises
Reviews: 2
Helpful Votes: 94

Overall rating:

2 out of 5
Zuiderdam

10 Night Panama Canal Sunfarer (Ft. Lauderdale Roundtrip)

Sail date: February 15, 2017

Ship: Zuiderdam

Cabin type: Balcony

Cabin number: 5175

Traveled as: Couple

Reviewed: 7 years ago

Review summary

REALLY POSITIVE THING:  The Panama Canal was worth the trip!

 

The Ship is in need of repair.  AC in our cabin out every other day.  Phones didn’t work.  It took a dozen attempts to reach the service desk by phone, and sometimes nothing worked.  (Technician said it was fine).  TVs couldn't be seen; old screen pointed toward the ceiling (Technician said it was fine).

 

  Meals in the main dining room took 2 to 2 1/2 hours because service people were so confused.  Evening Entertainment:  Ships crew? BBC movie?  Really?  There were only two “professional” acts in the main theater.

 

The ship skipped the Bahamas because the tender provisions were not adequate.

 

The excursions were not only overpriced but overall disappointing.  For example, we took the jungle canal boat tour.  Most of the canal was in front of a refinery or a village. 

 

Food was mediocre.  Most everything was overcooked and unseasoned, especially the fish.  I have eaten in 3 of the specialty restaurants and would rather eat at Burger King (eech!).  Even in these "specialty restaurants" the service was abysmal... waiting 20 minutes to get plates cleared before desert.  Really?  At the Mariner's luncheon I ordered the chicken and sausage gumbo.  What came out was Miso soup, with two finger nail sized pieces of chicken and even smaller 3 pieces of sausage, all accompanied by 14 grains of rice (yes, I counted them.)  I grew up in New Orleans where they would sue for this being called gumbo.

 

 I know people eat like pigs on these ships, but it is a tragedy to ruin so much food through poor cooking.

 

Every performance was oversubscribed (except the hokey crew shows).   Had to get to a movie viewing room an hour before to get a seat.  For the main, live performances, seats were filled a half hour before the show.  Could never get a seat in BB King performances.

 

The only reason we took this cruise because of its Panama Canal destination.  Our last HA cruise on the Neue Amsterdam was disappointing and this doubled down on the disappointment.

 

Embarkation was a nightmare, from the ship getting untied, to absolute confusion about E-immigration, to getting people on board.

Ship experiences

Food and Dining

1 out of 5

Onboard Activities

3 out of 5

Entertainment

1 out of 5

Service and Staff

5 out of 5

Ship Quality

1 out of 5

Cabin / Stateroom

3 out of 5
You do not want to been in the aft of these ships. You can hear the impeller as well as vibrations. Also, get port side if you can. When docking in ports if you are on the starboard side you get no view of where you are.

Ship tip

In is going into dry dock later this year (2017). I would wait until it is done.

Ports of call

Ft. Lauderdale (Port Everglades), Florida

5 out of 5

Half Moon Cay, Bahamas (Private Island) Did not visit port

Because HA does not want to invest in a dock on the island they own, they use tenders. The waves were too high for the large number of passengers in wheel chairs, walkers and canes to safely get on and off the ship. So we didn't land but got three days at sea. They could have gotten to Aruba and given us a long day. Instead they cut the engine speed and took longer to get there.

Oranjestad, Aruba

5 out of 5
Went to do snorkeling on the north end of the island. Took a cab up (US$25) took the bus back (US$5.20). The bus was nicer. You can get it both ways. The on board staff was no help because all they are interested in is pusing their excursions. There is a tourist desk when you depart the ship that was very helpful.

Willemstad, Curacao

5 out of 5
There are many excursion buses waiting for US$10 each. Far better than the boat offered excursions. Willemstad is a great walking city.

Enter Panama Canal At Cristobal

5 out of 5

Exit Panama Canal At Cristobal

5 out of 5

Colon, Panama

1 out of 5

Puerto Limon, Costa Rica

1 out of 5
Was this review helpful? 49

5 Comments

askoleern    7 years ago

Try a row boat

bigboats    7 years ago

After two less than stellar cruises, you most likely will not bless HAL with your objective observations. We have been on five different HAL ships, enjoyable and relaxing. Hope you can find a cruise line that fits your level of obvious needed perfection.

PDXrae    7 years ago

We were on the Zuiderdam in Dec. and experienced none of the issues decribed. Our cabin was wonderful, the staff exceptional and yes, the food could have been better, but I didn't take the cruise for the food. The ports were a blast - from riding trikes in Aruba to zip lines in Costa Rica. We are booked on the Eurodam next Jan. Sorry you trip wasn't what you expected!

JohnsGirl1028    7 years ago

She's telling the truth! I am an avid cruiser. Zuiderdam was horrible!!! Panama Canal great!

b10ant    7 years ago

Glad you had such a great time. Don't guess you're exaggerating at all. Lighten up.

Other reviews of this sailing