We loved every bit of the cruise EXCEPT OUR ROOM on the Westerdam!! We embarked Sunday 8/27/23 assigned to room 8116! After multiple phone calls, failed repairs and face to face at Guest Services we finally were able to flush the commode by 5p MON 8/23..

Item: Westerdam
Rating: 4
Author: DivaDeby

Westerdam Cruise Review

DivaDeby

Contributor Level: Purser

Cruises: 4-6 cruises

Review: 1

Helpful Votes: 5

Overall rating:

4 out of 5

7 Night Alaskan Explorer (Seattle Roundtrip)

Sail date: August 27, 2023

Ship: Westerdam

Cabin type: Balcony

Cabin number: 8116

Traveled as: Couple

Reviewed: 1 year ago

Review summary

Loved the staff. Phenomenal. Check all room amenities

Embarkation

5 out of 5

Ship experiences

Food and Dining

5 out of 5

In Lido if you can catch up with Kareem, he is the best of the best!!

Onboard Activities

5 out of 5

Entertainment

1 out of 5

The piano bar stunk! But Erica for trivia and more was great. The band in Rolling Stone Lounge was also really good

Service and Staff

5 out of 5

Ship Quality

5 out of 5

Cabin / Stateroom

1 out of 5

The cabin was BAD!! Repeated commode issues: unable to flush Sunday arrival 8/27/23-Monday 8/28/23 5p or so after multiple phone calls and face to face at GS and multiple failed repairs. No hot water in shower until Wednesday 8/30/23, same night the commode began flushing without stopping! And lastly Saturday 9/2/23 right back to NOT FLUSHING!! We had to, more often than I can count, go to a DIFFERENT FLOOR to use a commode. Not cool, Holland America, not cool!!