Overall we had a good time

Westerdam Cruise Review to Alaska - Inside Passage

Experience: 7+ cruises
Reviews: 2
Helpful Votes: 18

Overall Rating:

3 out of 5
Verified Review
7 Night Alaskan Explorer With Glacier Bay (Seattle Roundtrip)
Sail Date: September 24, 2016
Ship: Westerdam
Cabin Type: Suite
Cabin Number: 6086
Traveled As: Large Group
Reviewed: 1 year ago

 The best part of this cruise was the ports and they were amazing we saw so much wildlife everything we expected and more from Alaska.. as far as Holland America we stay in suites and they do not meet my expectations the ship is very old and I know in April it goes into drydock I think it should of went a little sooner,  The service on Norwegian Cruise line in the havens is unbelievable I just expected too much I guess from Holland America I paid about the same price for a Neptune suite and I would never do it again but I will never cruise this cruise line again either.  This was my 19 cruise and I have been on NCL, carnival, Royal Caribbean, dolphin, princess  and now Holland America, I would return to all other cruise lines except Holland American. I have never had a problem on any other cruise line so I'm not one of those complainers. Some of the things that need  improvement is ship is way outdated  and our Neptune suite the couch was the most uncomfortable bed where my brother had to sleep on the floor, in my opinion the entertainment does not meet our expectations and there was 12 of us in five cabins. Service from the cabin Stewart's was mediocre, dishes left all over the balcony for three days before asking them to remove them dry cleaning not being delivered back to the room or even picked up. Our concierge's were amazing Sandy and Kim, in the dining room we had the best waiters we've ever had and bar attendant was amazing in the dining room. When eating breakfast in the dining room and you don't have your normal waiter had problems a couple days, I don't know if it's because this was the last cruise of the season to Alaska that they were already checked out but not up to par, and this was from several people on the ship saying the same thing. It really seemed like there was not a whole lot to do on the ship compared to others, again I am not a complainer I had a great trip while in ports and the service was OK, the food was amazing. I just wanted to give honest feedback again this was my first and last cruise with Holland America, my sister has a European cruise on the same  ship scheduled for August next year which she is canceling and choosing a different cruise line. I gave a three-star because it was a great trip, Holland America needs to make some improvements and update ships a little sooner so when Paying $6,500.00 for a Suite 3 people can sleep in it comfortably  and get what is advertised in their brochures for staying in it, supposed to get fresh fruit daily, and fresh flowers daily never happened. Some crew members that did an amazing job were the two guys in the photo staff, our amazing waiters at dinner, our amazing bar guy  at dinner, Sandy and Kim in the concierge lounge  and bar staff and the buffet crew around the ship..

Food and Dining

5 out of 5
Food and dining was amazing

Onboard Activities

1 out of 5
Not a whole lot to do on sea days


1 out of 5

Children's Programs

1 out of 5
This is not a cruise line to take kids on we had a 10-year-old that needed to hang out with us the entire time.

Service and Staff

3 out of 5
Sandy and Kim in the Neptune lounge, we had the most amazing waiters a dinner, some of the crew just seemed that they were glad it was the last cruise of the season they're not completely up to par

Ship Quality

1 out of 5
The ship is very clean just very old and in need of an update.

Cabin / Stateroom

3 out of 5
Would expect a little nicer room, them to follow through on what is offered in the brochures for paying this much for a room,couch very uncomfortable to sleep on and very well worn
5 out of 5

Cruise Glacier Bay

5 out of 5
5 out of 5
5 out of 5
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