Some good, some bad
Westerdam Cruise Review to Alaska - Inside Passage
Sail Date: May 17, 2014
Cabin Type: Inside
Cabin Number: 1059
Traveled As: Family (older children)
Reviewed: 3 years ago
The ship and the ports nice, but we had some negative experiences also. On Thursday night, after leaving Ketchican for the open seas en route to Victoria, B.C., a severe storm came up. The Captain announced something over the P.A and put out a note saying sea sickness pills were available, but did not say that they needed to taken before the storm started to be effective. Our adult son, who accompanied us did not know this, and became very ill with repeated vomiting and a severe headache. He took the pills, but too late. I called the front desk and they sent a nurse who gave him a shot, which didn't help much, and Gatorade powder, which was unuable, since we had no way to reconstitute it, and a bottle of hand sanitizer which was billed for $97.50. I believe that they should have covered this cost, since our son did not know that he needed to get the pills before the storm came up. It lasted 12 hours, which he described as "the worst night of his life".
The shore excursions were overpriced and the girl representing the shops at the ports was very aggressive and really pushed the shops, making it sound like a great bargain. I felt we were being manipulated to buy the merchandise which Holland-American would get the profits. Also, the evening entertainment was very disappointing. In the past, there have been different acts which were very entertaining. This was a dance group with a hard rock sound and nothing else. We tried it twice, and found them the same and of no interest to seniors.
At this time, the next time we cruise (and we have taken many cruises on different lines), we plan to take another company.
Food and Dining
Service and Staff
Cabin / Stateroom
The policy on using your laptop was terrible. The service was slow and VERY EXPENSIVE. Avoid it if possible. They seemed out to overcharge for everything.