Westerdam Cruise Review to Alaska - Inside Passage

Contributor Level: Purser

Experience
4-6 cruises

Review
1

Helpful Votes
3

3 out of 5

Cruising experience with Holland America seemed to have declined comparing to their own prior set standards

Sail Date: July 20, 2013

Reviewed: 3 years ago

Traveled As: Family (young children)

Room Type: Balcony

This was my 3rd cruise with Holland America. I took it, obviously based on my prior positive experiences with the company.This time I noted a sharp decline in their overall services & standards.The brighter points were the Kid's club,which seemed to be an improvement compared with my prior 2 experiences.The employees at the signature shops & the photo studio were awesome & went out of their ways to help customers.The Front Desk employees were friendly as usual.However the entertainment segments on the ship in the Vista lounge were slashed down in terms of time,with the magic show lasting for about 45 minutes only.The port excursions staff experience was unacceptable as they were not available to talk in person or over the phone at decent desired times.The GYM had 4 machines not working from the beginning of the cruise itself.They could have been replaced or fixed at the port of embarkation which was Seattle,a big city in itself.Other passengers seemd to use the GYM equipments more than 30 minutes of requested time & there was no GYM personnel to help waiting members like me to get to use the exercise equipments.Overall I felt that Holland America has decided to slash down on overall services,compared to their own previous standards.Based on my current cruising experience with them,I'll never cruise with Holland America again.There are other cruiselines available with much better reviews by fellow travellers.
Ship Quality
Expected
Food and Dining
Vegetarian options were much fewer
Cabin / Stateroom
Needed more cleanliness
Service and Staff
Some factions were good & some unacceptable
Entertainment
Shorter duration of shows than expected
Children's Programs
Best part of this cruise
Onboard Activities
Expected
Destinations and Excursions
Ports of Call were great
Seattle, Washington
Port of Embarkation
Juneau, Alaska
Excellent
Cruise Glacier Bay
Naturally Beautiful
Sitka, Alaska
Least Popular Destination with very few tourists.But nevertheless,a cute town.
Ketchikan, Alaska
Time spent over here was very short
Victoria, British Columbia
I will go to Victoria again.

Tip

The staff of Indonesian-Phillipino origin seemed hardworking and nice as ever.



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