Volendam Cruise Reviews - Reviews

The odor problem continues to be an issue since there has been very little offered as compensation for a deluxe suite rendered unusable outside area due to sewer treatment odor. The problem was clearly pointed out each day the sickening smell was present. We were told the wind would change and it would be okay. We certainly understand these problems sometimes arise but the managements way of dealing with it has been extremely irresponsible. We were offered a discount on our next trip. To me this is like buying a car with a defective transmission and being told they will give us a discount on our next car. It stinks. This was our third cruise with Holland America and our last. We have yet to receive any compensation for this mess and I will never recommend a company which has such total disregard for its loyal customers.

Great holiday cruise!! Great ports- lovely beaches with awesome weather.

This cruise was just average until we reached Curacao. We fell in love with this town and look forward to going back soon. Great people!

Amazon was amazing, but time on ship was dull. Cruise director had no personality, not suited to job!! Entertainment was horrible for a 30 day cruise. Only high point was Billboard stage. Only 7 menus rotated 4 times

Very educational especially the Amazon River and Devils Island. Our main reason for taking this cruise was to experience the a-for mentioned places the entire “Amazon Explorer” cruise was a little long but was very enjoyable

I wouldn't recommend this cruise but I've been happy with HAL in the past.

The Volendam recently came out of dry dock, and HAL installed several new venues, furniture, carpets, and reworked some of the older venues. We loved this cruise on this ship!!!

We had a wonderful time on the cruise although, within our group of friends (10) people, all of us had some sort of issue to deal with at the guest services desk. I think this if very poor, as we stayed in hotels around Canada for the 3 weeks prior to coming on this cruise and never once did we have any issue with any of the hotels we stayed at. On that note, as good a time as we had on the cruise, we would think twice before going on a Holland America cruise in the future.

Good staff. Need more personnel behind buffet stations. Service very slow due to this. Long lines.

I expected much more from this cruise line. They did not deliver, on anything! I have even completed their online survey immediately after returning & they have continued to ignore me. I have receive no response from them in a month. I even reached out to them again recently to ensure that they had received my survey. $ days have passed & I have again been ignored. I would NOT recommend this line to anyone!!!!!

We enjoyed our time with our family the time on the ship was awesome the crew was great and went above and beyond

I am required to type 50 characters minimum in this space so I did. I gave my review above. No need for this.

The people on this ship are absolutely amazing could not have better interactions with staff and crew friendly engaging bubbly feel like you are long lost family member by far best experience of service on any ship we have been on

We sailed with family and we all had a great time. The crew was very friendly and attentive. There were several whale sightings and we saw 2 porpoises, many bald eagles.

This was our first cruise and we are convinced that cruising is the way to go.

This was a trip of a lifetime for us, we loved it. We stayed on the ship until Vancouver, it was actually a 20 day cruise not a 17 day. And if I had a complaint it was that the staff assumed we would get off in San Francisco, and it was almost like the cruise ended there, even though half the ship stayed on.

The highlight of any Panama Canal Cruise is the Canal. The other ports were fine but some we decided not to take an excursion, nothing interested us. Very enjoyable cruise.

This was the 2nd leg of a b2b which we had never done before. Everything about these voyages was extraordinary. The Captain set the tone, and the crew were obviously happy to be there. I'd follow the crew - not the ship!

The Panama Canal was the highlight of the cruise for me! Very nice excursions at each port of call.

It is a cruise I will remember forever and would like to do again someday. Holland America will have my patronage again and again because of the amazing experience we had. Don't forget to have the Canal rolls during the morning of the transit. They are AMAZING!