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A great way to spend the Holidays! by JoK

Sail date: / Traveled as: Family (older children)
Ship: Volendam / Destination: Panama Canal, Central America

Volendam is "tired". It's only a few months away from being dry docked...and shows. However, like ALL Holland America Ships the rooms are EXCELLENTLY appointed. We had 3 sharing a room and it never felt too crowded. Food as always, brilliant with HAL. Above all, the Fillipino and Indonesian staff are AWESOME!

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Was this review helpful? 11

Not Impressed ! Disappointed! by AnnetteR2

Sail date: / Traveled as: Couple
Ship: Volendam / Destination: Caribbean

We would not recommend the Volendam. This was our 6th cruise (2nd on Holland America). We had problems with our toliet flushing for 3 days and other passengers had the same problem for up to 5 days of the 12 day cruise. Also one passenger reported their ceiling leaked onto their couch. Holland American did nothing to compensate for these major inconveniences. The food was very poor quality and disappointing, even the desserts. The staff was pleasant and the ship was clean. We also liked that most of the passengers were older. We chose this cruise for the itinerary and the best port of call was going thru the Panama Canal.

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Was this review helpful? 7

A magnificent cruise by JamesW14

Sail date: / Traveled as: Couple
Ship: Volendam / Destination: Caribbean

The Panama Canal was most interesting.

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Was this review helpful? 2

it was good trip by JillaN

Sail date: / Traveled as: Couple
Ship: Volendam / Destination: Alaska - Gulf of Alaska

it was good.

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My dream cruise by TomA7

Sail date: / Traveled as: Couple
Ship: Volendam / Destination: Alaska - Gulf of Alaska

This vacation had a rough start. After a 9 hour flight we were told the buses were not there and would be their ASAP. Your ASAP was 2 hours later. When we checked in at the dock we were given a room - 3371 on the Promenade deck (partically blocked). We requested 2nd deck with a window. Promenade deck is noisy, especially with the water running one level up. Never again! The front desk's response was nothing we can do, it's a full ship. Nice attitude after almost 14 hours on the road.

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Was this review helpful? 7

A DISAPPOINTMENT by DavidC9

Sail date: / Traveled as: Couple
Ship: Volendam / Destination: Caribbean

THE SHIP WAS VERY NICE, AND WELL MAINTAINED. HOWEVER, THROUGHOUT THE 10 DAY CRUISE A SEWAGE ODOR WAS NOTICED FROM TIME TO TIME, ESPECIALLY ON THE LOWER PROMENADE DECK. OUR OCEANVIEW CABIN WAS COMFORTABLE. THE INDONESIAN STAFF WERE VERY FRIENDLY AND HELPFUL. DECOR WAS VERY NICE. PUBLIC AREAS WERE CLEAN. SHIP SIZE, 1466 PASSENGERS, WAS JUST RIGHT FOR US, NOT TO BIG.

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Was this review helpful? 1

THE CRUISE FROM HELL by MaryD10

Sail date: / Traveled as: Couple
Ship: Volendam / Destination: Caribbean

WE HAD NO AIR-CONDITIONING IN OUR CABIN. THEY BROUGHT US A FAN AFTER TWO DAYS. WE COULDN'T OPEN OUR BALCONY DOOR FOR FRESH AIR AS THERE WAS A PROBLEM AND THE WHOLE SIDE OF THE SHIP SMELLED LIKE RAW SEWERAGE.MY HUSBAND GOT SICK SEVERAL TIMES FROM THE STENCH WHICH MANAGED TO PERMEATE THE ROOM EVEN THOUGH THE TERRACE DOOR WAS CLOSED.

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Was this review helpful? 6

Good Service; the staterooms need work by WayneS9

Sail date: / Traveled as: Couple
Ship: Volendam / Destination: Caribbean

The condition of the ship's staterooms was poor. There were no announcements to inform passengers to things such as arrival at ports, where to go for disembarkments or when disembarkments could be made.

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Was this review helpful? 10

THE BEST VACATION by SofiaF

Sail date: / Traveled as: Couple
Ship: Volendam / Destination: Caribbean

THE SHOWS WERE VERY GOOD,GREAT SERVICE IN THE DINING EVERY NIGHT AND DAY TIME.

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Was this review helpful? 2

As always, a very good cruise. by PeterS5

Sail date: / Traveled as: Singles/Friends
Ship: Volendam / Destination: Caribbean

This was my 22nd cruise (a 5th family cruise coming this July) with HA so obviously we like this line. The ship is clean, the stewards are attentive (and always smiling) and seldom are crowds a problem. The shore ex- cursions are well organized. My only conplaint is not with the cruise line. Dinner conpanions and other passengers we would conv erse with would mention "goodies" from their travel agent (shipboard credit, Pinnacle dinner, shore excursion, etc) and we had nothing to say. A small thing overall, but.....

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Was this review helpful? 4

Volendam to Aruba by RobertG12

Sail date: / Traveled as: Family (older children)
Ship: Volendam / Destination: Caribbean

We had been on the Volendam before. We knew the ship layout and routine. The Volendam is about the wrights size for us. The ship is clean and well maintained. The crew is well trained and attentive to our needs. There was a problem on this trip that we did not recall from our first cruse on the Volendam. When coming into port, there was vibration and noise that got us out of bed earlier than we wished. This vibration was excessive. It felt like the ship was coming apart. We will probably not cruse on the Volendam again.

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Was this review helpful? 15

An almost wonderful cruise! by KenW6

Sail date: / Traveled as: Couple
Ship: Volendam / Destination: Panama Canal, Central America

Having cruised with Holland America before we had high expectations. Due to personnell cuts the level of service and cleanliness were disapointing.

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Was this review helpful? 15

Panama Canal Cruise by Chad76854619

Sail date: / Traveled as: Couple
Ship: Volendam / Destination: Panama Canal, Central America

Very clean, nicely decorated.

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Was this review helpful? 15

Panama Canal Cruise 1-2-07 by CarolynP4

Sail date: / Traveled as: Couple
Ship: Volendam / Destination: Caribbean

It is well maintained, clean, large enough to meet lots of people vs. mega size ships.

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Was this review helpful? 4

Good Holiday Cruise by AndyeC1

Sail date: / Traveled as: Family (older children)
Ship: Volendam / Destination: Caribbean - Western

The ship was very clean and well maintained. It was very nice in it's layout and decoration. The ship was nicely decorated for the holidays which added to the festive atmosphere. Our outside stateroom was well planned with more than enough storage and closet space and a nice bathroom with bathtub.

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Was this review helpful? 4

Heavenly pleasantness by ElinorP

Sail date: / Traveled as: Couple
Ship: Volendam / Destination: Caribbean - Southern

The Volendam is a comfortable, elegant ship with excellent, and friendly, service. I liked the size (about 1200 passengers), and the familiar surroundings, like the Amsterdam, which was our first cruise ship. Our inside cabin was spacious (after our steward took out the chair we didn't need), with plenty of room for storage. I appreciated the self-service laundry on our deck, which, like everything else on the ship, was clean and thoughtfully organized. I don't know if other ships do this, but there is hand sanitizer available at many places on the ship, and everyone is expected to sanitize before entering any dining area, and upon returning to the ship from shore excursions. I find this reassuring! Every member of the staff we encountered was pleasant and helpful, and we enjoyed meeting other cruisers. It was a ten-day cruise in mid-December, so there weren't a lot of children, and those that were onboard were well-behaved. My only negatives were that the air conditioning was too cold (at least in our cabin we could control it ourselves), and the Internet connection was very slow, which was frustrating considering the price per minute. Otherwise, I would take this cruise again, and will definitely cruise with Holland America again.

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Was this review helpful? 13

medium cruise by DemeuleF

Sail date: / Traveled as: Couple
Ship: Volendam / Destination: Caribbean - Southern

theboat neid a claine up

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Great cruise but poor dining room servic by FrancoisD

Sail date: / Traveled as: Family (young children)
Ship: Volendam / Destination: Caribbean - Southern

Larger cabin then competition (inside), extremely confortable matress and pillow, nice size ship, not croud and chairs always available anywhere, lido dining was improuved and service was very good with make to order which is rare on low price line, nice wlk around promenade deck with long wooden chair covered by matress a nice plus, very good food. Holland was our prefferred line with Celebrity ( 35 cruises overall ) and the waiter in the dining room was overwhelm, the bosboy was seen 5 times on a 10 days cruise, you could imagine the service suffer, we complained and saw a little improvement but not at all what you would expect on a cruise line. The pools deck was not maintained clean at all time, papers and glass and plate could stay up to 2 hours without been taken!

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Was this review helpful? 5

Did not want to come home! by ValerieR1

Sail date: / Traveled as: Couple
Ship: Volendam / Destination: Caribbean - Southern

the service we received from Cruise Only and the staff of the Volendam were both first class. We particularly liked Aruba and the rainforests of Domanica. We opted to take a taxis and the drivers were very knowledgeable about their island and were well worth the $50 for three and a half hours in their company.. A big thank you for all those converned in giving us a very memorable trip.

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Was this review helpful? 3

A really great cruise by ShelbyR1

Sail date: / Traveled as: Couple
Ship: Volendam / Destination: Caribbean - Southern

Although we had a great time the friendliness and all out go get them was not present as it was before Carnival bought this line.

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Was this review helpful? 3

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