Worst Cruise we ever had
Volendam Cruise Review to Other (Asia/Africa/Middle East)
Contributor Level:
Deck Hand
Cruises: 7+ cruises
Review: 1
Helpful Votes: 24
Review summary
It was our worst cruise ever by a mile. Holland America didn't inform us that we needed visas for China so that pretty much devastated our cruise. And whenever we tried to ask for help or for an alternative, the Front Desk ignored us and simply said, "the manager is working on it." On the second to the last day, we received a voicemail stating, "there's nothing we can do." We're still very hurt and very upset over what happened. That should never happen to anyone - there should be all kinds of warnings from Holland America from representatives, in notices, and within the on-line system stating that YOU NEED A VISA FOR CHINA!!!Embarkation
Terrible - we were told we couldn't go to China because we didn't have a visa!
NOBODY TOLD US WE NEEDED A VISA, EITHER SPOKEN OR WRITTEN!
Ship experiences
Food and Dining
They were OK.
Onboard Activities
NA
Service and Staff
Wait staff was good but the Front Desk ignored us and treated us like second-class citizens!
Ship Quality
Cabin / Stateroom
Ship tip
Don't do it!
Thumbs up
0
Ports of call
Disembarkation
We were escorted off the ship almost like criminals.
12 Comments
JoAnnaBullhead 6 years ago
I understand your anger and frustration. But, it is YOUR responsibility to read what is needed document wise for your cruise! We also learned the hard way, as you just did! Now we read everything! If you use a travel agent ask them.. if using HAL.. you are on your own.. they will not tell you one way or the other.. as they then would be liable!
Avidcruiserz 7 years ago
You are responsible for your visas traveling on cruises. Its NOT HOLLAND AMERICAs fault it yours. It says right in your cruise docs you print off, and online that its your responsibility. Maybe read things you click to agree on! Your cruise docs are a contract and it states you are the only one responsible for getting and knowing if you need visas which is the same if you arrive through the air somewhere. You are obviously not a person that travels outside a north american bubble ever.