Worst Cruise we ever had

Volendam Cruise Review to Other (Asia/Africa/Middle East)

Cruises: 7+ cruises
Review: 1
Helpful Votes: 13

Overall rating:

1.8 out of 5
Verified Review
Volendam

14 Night Japan South Korea & China (Yokohama To Shanghai)

Sail date: October 13, 2017

Ship: Volendam

Cabin type: Suite

Cabin number: 7043

Traveled as: Family (older children)

Reviewed: 4 years ago

Review summary

It was our worst cruise ever by a mile. Holland America didn't inform us that we needed visas for China so that pretty much devastated our cruise. And whenever we tried to ask for help or for an alternative, the Front Desk ignored us and simply said, "the manager is working on it." On the second to the last day, we received a voicemail stating, "there's nothing we can do." We're still very hurt and very upset over what happened. That should never happen to anyone - there should be all kinds of warnings from Holland America from representatives, in notices, and within the on-line system stating that YOU NEED A VISA FOR CHINA!!!

Embarkation

1 out of 5
Terrible - we were told we couldn't go to China because we didn't have a visa! NOBODY TOLD US WE NEEDED A VISA, EITHER SPOKEN OR WRITTEN!

Ship experiences

Food and Dining

3 out of 5
They were OK.

Onboard Activities

1 out of 5
NA

Service and Staff

1 out of 5
Wait staff was good but the Front Desk ignored us and treated us like second-class citizens!

Ship Quality

2 out of 5

Cabin / Stateroom

2 out of 5

Ship tip

Don't do it!

Ports of call

Yokohama (Tokyo), Japan

2 out of 5

Shimizu, Japan

3 out of 5

Osaka, Japan

3 out of 5

Tianjin (Beijing), China

1 out of 5
We were kicked off the ship so we couldn't visit.

Qingdao, China

1 out of 5
We were kicked off the ship so we couldn't visit.

Shanghai, China

1 out of 5
We were kicked off the ship so we couldn't visit.

Disembarkation

1 out of 5
We were escorted off the ship almost like criminals.
Was this review helpful? 13

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