Great Ship, Great ports, poor service

Item: Vision of the Seas
Rating: 3.7
Author: billyflora

Vision of the Seas Cruise Review to Europe - Mediterranean

billyflora

Contributor Level: Deck Hand

Cruises: 7+ cruises

Review: 1

Helpful Votes: 18

Overall rating:

3.7 out of 5

Verified Review

12 Night Mediterranean Greek Isles (Barcelona Roundtrip)

Sail date: July 25, 2018

Ship: Vision of the Seas

Cabin number: 8048

Traveled as: Large Group

Reviewed: 6 years ago

Review summary

Great ship, very clean, poor service and no involvement from management. (Even after We complained)

Embarkation

4 out of 5

Ship experiences

Food and Dining

2 out of 5

Main dining food was poor.. We complained several times, but never was satisfied with the results. We pre-purchased the 5 night speciality restaurants. (Based on great experiences in the past) Chops steakhouse was poor. We brought our own bottle of wine and the waiter informed us that he would charge us $15 to open it. We were not happy but we agreed.. It took him 45 minutes to finally open the bottle. In the mean time “we had no server”. He never came back to the table.. poor service. So, our overall food experience was very poor.

Onboard Activities

3 out of 5

Entertainment

3 out of 5

Service and Staff

2 out of 5

Service in the restaurants was poor.. I’m giving 2 stars because the bartenders were very good... Laura the Asst Manager over booking the tours, was terrible.. I complained to Stephanie (her supervisor) and it didn’t do any good.. Seems like no one wanted to make me happy.. very disappointed with the lack of management involvement. If someone is truly interested in hearing the whole story, please feel free to call me at 479-246-8698

Ship Quality

5 out of 5

I was surprised how well the ship was kept up.(due to the age) very clean and very well maintained

Cabin / Stateroom

4 out of 5

Ports of call

Barcelona, Spain

4 out of 5

Cannes, France

5 out of 5

La Spezia, Italy

4 out of 5

Civitavecchia (Rome), Italy

5 out of 5

Piraeus (Athens), Greece

5 out of 5

Rhodes, Greece

5 out of 5

Santorini, Greece

5 out of 5

Valletta, Malta

5 out of 5

Disembarkation

4 out of 5

3 Comments

wgammon1 3 years ago

Glad you had a good cruise. Thanks for the review.

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bburlingame1 6 years ago

How is the room ? The ship is going in dry dock in November 2018 for 2 weeks to a month hoping the refurbishment comes out great before our Christmas cruise

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Cruise1st 6 years ago

Disappointing

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