Viking Star Cruise Review to Europe - Mediterranean

Contributor Level: Purser

Experience
7+ cruises

Review
1

Helpful Votes
6

1 out of 5

Disappointment from beginning to end

Sail Date: October 15, 2015

Reviewed: 1 year ago

Traveled As: Couple

Room Type: Balcony

Cabin: 5102

We had so many problems and on-going issues with this cruise that it is difficult to fit into this survey. I have written a detailed letter to our cruise agent, Kristi Pullman and I hope she will forward it to you.

* Ship lost our dinner reservations in specialty restaurants continuously

* Waitress in Manfredi's was over the top rude to us

* Sheets not changed on bed last 3 nights

* Excursion tours didn't include what they advertised

* Lack of entertainment and when one local dance group was suppose to appear, they simply didn't show up

* Four attempts at breakfast room service and never once got the right order

* Directions on printed Viking Daily very confusing and crew admitted it

* Post hotel in Barcelona total nightmare

*

Cabin / Stateroom
Ivana was very good
Embarkation and Disembarkation
Ship Quality
Destinations and Excursions
Onboard Activities
Entertainment
Service and Staff
Food and Dining

Tip

* Have a Norwegian chef on a Norwegian ship. I talked with head chef and he hadn't heard of several dishes - that are every day Norwegian fare.
* Train your entire staff, not just a hand full
The old saying, you get what you pay for, certainly doesn't apply to Viking



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