Disappointment from beginning to end

Viking Star Cruise Review to Europe - Mediterranean


Contributor Level: Purser
Experience: 7+ cruises
Review: 1
Helpful Votes: 9

Overall Rating:

1.0 out of 5
Verified Review
12 Night Mediterranean Odyssey Westbound (Venice To Barcelona)
Sail Date: October 15, 2015
Ship: Viking Star
Cabin Type: Balcony
Cabin Number: 5102
Traveled As: Couple
Reviewed: 1 year ago

We had so many problems and on-going issues with this cruise that it is difficult to fit into this survey. I have written a detailed letter to our cruise agent, Kristi Pullman and I hope she will forward it to you.

* Ship lost our dinner reservations in specialty restaurants continuously

* Waitress in Manfredi's was over the top rude to us

* Sheets not changed on bed last 3 nights

* Excursion tours didn't include what they advertised

* Lack of entertainment and when one local dance group was suppose to appear, they simply didn't show up

* Four attempts at breakfast room service and never once got the right order

* Directions on printed Viking Daily very confusing and crew admitted it

* Post hotel in Barcelona total nightmare

*

Food and Dining

1 out of 5

Onboard Activities

1 out of 5

Entertainment

1 out of 5

Service and Staff

1 out of 5

Ship Quality

3 out of 5

Cabin / Stateroom

3 out of 5
Ivana was very good

Ship Tip

* Have a Norwegian chef on a Norwegian ship. I talked with head chef and he hadn't heard of several dishes - that are every day Norwegian fare.
* Train your entire staff, not just a hand full
The old saying, you get what you pay for, certainly doesn't apply to Viking

3 out of 5
5 out of 5
1 out of 5
1 out of 5
1 out of 5
3 out of 5
1 out of 5
3 out of 5
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