Disappointment from beginning to end

Viking Star Cruise Review to Europe - Mediterranean

Cruises: 7+ cruises
Review: 1
Helpful Votes: 20

Overall rating:

1 out of 5
Verified Review
Viking Star

12 Night Mediterranean Odyssey Westbound (Venice To Barcelona)

Sail date: October 15, 2015

Ship: Viking Star

Cabin type: Balcony

Cabin number: 5102

Traveled as: Couple

Reviewed: 4 years ago

Review summary

We had so many problems and on-going issues with this cruise that it is difficult to fit into this survey. I have written a detailed letter to our cruise agent, Kristi Pullman and I hope she will forward it to you.

* Ship lost our dinner reservations in specialty restaurants continuously

* Waitress in Manfredi's was over the top rude to us

* Sheets not changed on bed last 3 nights

* Excursion tours didn't include what they advertised

* Lack of entertainment and when one local dance group was suppose to appear, they simply didn't show up

* Four attempts at breakfast room service and never once got the right order

* Directions on printed Viking Daily very confusing and crew admitted it

* Post hotel in Barcelona total nightmare

*

Ship experiences

Food and Dining

1 out of 5

Onboard Activities

1 out of 5

Entertainment

1 out of 5

Service and Staff

1 out of 5

Ship Quality

3 out of 5

Cabin / Stateroom

3 out of 5
Ivana was very good

Ship tip

* Have a Norwegian chef on a Norwegian ship. I talked with head chef and he hadn't heard of several dishes - that are every day Norwegian fare. * Train your entire staff, not just a hand full The old saying, you get what you pay for, certainly doesn't apply to Viking

Ports of call

Venice, Italy

3 out of 5

Split, Croatia

5 out of 5

Dubrovnik, Croatia

1 out of 5

Corfu, Greece

1 out of 5

Naples, Italy

1 out of 5

Civitavecchia (Rome), Italy

3 out of 5

Livorno (Florence & Pisa), Italy

1 out of 5

Monte Carlo, Monaco

3 out of 5

Toulon, France

1 out of 5

Barcelona, Spain

3 out of 5
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