Don't sail on vennedam poor quality of service

Veendam Cruise Review to Transatlantic

53daycruise

Contributor Level: Purser

Cruises: 7+ cruises

Review: 1

Helpful Votes: 12

Overall rating:

2.2 out of 5

21 Night Atlantic Adventurer (Ft. Lauderdale To Rome)

Sail date: October 20, 2017

Ship: Veendam

Traveled as: Couple

Reviewed: 7 years ago

Review summary

This cruise needs to remember we paid a lot of money for this 53cruise not to be nickel &dime Answer customer survey cards & do what say not lip service A lot of improvement needs to be improve like all my comment cards answered even after the fact We are not the only one that had these problems some much worst. HOpe they answer survey

Embarkation

3 out of 5

Fine but should of been Boston as last year

Ship experiences

Food and Dining

1 out of 5

Soup & Food at lIdo deck not kept warm enough Dead flowers on table settings more than once never corrected Changed after noon tea poor quality &food waste Dum response for change

Onboard Activities

1 out of 5

On board band , dancers were excellent Performance who were brought on were ok except comic were could of been a lot better

Entertainment

2 out of 5

See above

Children's Programs

No chie

Service and Staff

2 out of 5

Staff did a great job but man mangement needs to be retrained not sensitive to our reguest Never answer comment cards I submitted 27 not one answer or call must distriebing

Ship Quality

3 out of 5

Great job by staff keep it clean

Cabin / Stateroom

3 out of 5

Service excellent , wallpaper needs to be replaced

Ship tip

Don't seal on it not special only works on cost & charge for every thing Shuttle service have to pay & At the most farthest docking places Internet service a rip off

Thumbs up

Ports of call

Ft. Lauderdale (Port Everglades), Florida

3 out of 5

Long lines to claim luggage & customs Due to poor direction from ship on disabarkment

Thumbs Up 1

Horta, Azores

1 out of 5

Small

Thumbs Up 0

Ponta Delgada, Azores

5 out of 5

Lisbon, Portugal

1 out of 5

A lot to & see

Thumbs Up 0

Malaga, Spain

4 out of 5

Cartagena, Spain

2 out of 5

Barcelona, Spain

1 out of 5

Excellent

Thumbs Up 0

Palma De Mallorca, Balearic Islands

4 out of 5

Livorno (Florence & Pisa), Italy

3 out of 5

Civitavecchia (Rome), Italy

2 out of 5

Disembarkation

1 out of 5

See comments on Fort Lauderdale

3 Comments

yoopergirl 6 years ago

I was on this cruise and had a great time. Staff was responsive to my needs . I used the comment card to point out first what I liked and suggestions for improvement. I didn't expect that they would respond to the card. If I had a problem I went to the front desk and it was always fixed. There was no nickel and diming. Some of the food on the Lido wasn't as warm as I prefer so I got something else. I heard very few complaints from other guests. The rest of us had a great cruise.

Thumbs Up 1

Flag

majmom96 7 years ago

Definitely a troll. No cruised in profile. 😡

Thumbs Up 1

Flag

OceanSky 7 years ago

While on board you answered TWENTY SEVEN comment cards? My gosh, when did you find time to enjoy the pool or the sun?? 😞

Thumbs Up 8

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Other reviews of this sailing

Wonderful cruise...would do it again tomorrow!!!!!