Customer Service Poor
Veendam Cruise Review to Panama Canal, Central America
15 Night Panama Canal Eastbound (San Diego To Ft. Lauderdale)
Sail date: December 05, 2016
Ship: Veendam
Cabin type: Oceanview
Cabin number: 695
Traveled as: Couple
Reviewed: 7 years ago
Review summary
We were celebrating our 50 years of marriage. We had a lot of trouble with customer service from the front office staff. They really didn't respond to our needs in a timely manor. We had no problem with our cabin stewards at all. They were great! We paid for our 50th renewing of our marriage vows ahead of time, but when we asked when will have the service, they never gave me a straight answer. We finally got a note on our door. I must say that when it took place, everything was wonderful.There were many things that happened, but this was the most important to us, and the main reason why we went on the cruise.
Ship experiences
Food and Dining
Onboard Activities
Entertainment
Children's Programs
Service and Staff
Ship Quality
Cabin / Stateroom
Ports of call
Exit Panama Canal At Cristobal
Half Moon Cay, Bahamas (Private Island)
Ft. Lauderdale (Port Everglades), Florida
2 Comments
Gwbigdog 2 years ago
glomarrone 7 years ago
We will celebrate our 50th anniversary on a HAL ship this August.