Cruise I signed up and paid for was not the cruise that i received

Veendam Cruise Review to Panama Canal, Central America


Contributor Level: Purser
Experience: 2-3 cruises
Review: 1
Helpful Votes: 3

Overall Rating:

1.0 out of 5
14 Night Panama Canal Westbound (Ft. Lauderdale To San Diego)
Sail Date: February 21, 2015
Ship: Veendam
Cabin Type: Suite
Cabin Number: 221
Traveled As: Couple
Reviewed: 2 years ago

      My Wife and I were very disappointed! First one port in  Mexico was cancelled before we sailed and we were notified a day before when in fact, the port had been canceled three weeks prior we later found out and we were not notified. We were late by over 4hrs. boarding the cruise because of  mechanical problem on the ship. Which again, the company knew bout but didn't inform us. We sailed with issues on The Veendam not resolved. Ship is run down and in bad shape. The final straw was when our last Port of Call. Cabo San Lucas was cancelled. Two places we were really looking forward to going to CANCELLED!!! We were at sea for 5 days in a row!!! Over half of the cruise at sea!!! NOT WHAT WE SIGNED UP FOR!!! To make matters worse no monetary compensation off the cruise for our ruined vacation that we were looking forward TO ALL YEAR! Just a measly20% off Next cruise!!! Most older passengers said this was their last cruise after sailing with Holland America for years! The standards have really gone down to Carnival levels. The company has ruined the line. We do not plan to ever sail with them again! If you want  to sign up for a vacation based on where you are going I would advise against this line because THEY DON'T DELIVER WHAT IS PROMISED IN THE Itenary and the trust is broken.

Food and Dining

3 out of 5

Onboard Activities

3 out of 5

Entertainment

3 out of 5

Children's Programs

N/A

Service and Staff

5 out of 5
This was the one bright spot. Our restaurant servers and room staff were fab!

Ship Quality

1 out of 5
Mechanical problems, smoke, thrusters not working

Ship Tip

The Company needs to restore its high Holland America reputation and maintain their ships and be true to what was promised when the guest pays his hard earned money for a cruise vacation

3 out of 5
1 out of 5
NOT ABLE TO GO THERE! CANCEELED ON US!!
1 out of 5
CANCELLED DAy before while at SEA!!!!!!
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