Bad customer service

Star Princess Cruise Review to Alaska - Inside Passage


Contributor Level: Third Mate
Experience: 4-6 cruises
Review: 1
Helpful Votes: 7

Overall Rating:

1.0 out of 5
7 Night Alaska Inside Passage With Tracy Arm Fjord (Seattle Roundtrip)
Sail Date: June 01, 2013
Ship: Star Princess
Cabin Type: Suite
Cabin Number: D-227
Traveled As: Large Group
Reviewed: 4 years ago
Had mini suite with balcony. When out of sodas in room told to call room service with never a response, Constant sell BULLYING of alcohol sales. Missed port due to mechanical resulted in less than $18.00 port tax refund.Many people upset with missed port, Victoria and Princess replied with $50.00 credit on future $3,000.00 cruise. As a retired business owner I am reasonable but not foolish. A total lack of care or concern on Princess part. Will NEVER do business with this unprofessional team again. Think twice before sailing with this firm!

Food and Dining

3 out of 5

Onboard Activities

1 out of 5

Entertainment

1 out of 5
everything at additional charge

Service and Staff

3 out of 5

Ship Quality

1 out of 5

Cabin / Stateroom

3 out of 5
3 out of 5
Sail away only
5 out of 5
5 out of 5
5 out of 5
1 out of 5
Mechanical issues left us looking from sea
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