Bad customer service

Star Princess Cruise Review to Alaska - Inside Passage
Experience: 4-6 cruises
Review: 1
Helpful Votes: 7

Overall Rating:

1 out of 5
Star Princess

7 Night Alaska Inside Passage With Tracy Arm Fjord (Seattle Roundtrip)

Sail Date: June 01, 2013

Ship: Star Princess

Cabin Type: Suite

Cabin Number: D-227

Traveled As: Large Group

Reviewed: 5 years ago

Review Summary

Had mini suite with balcony. When out of sodas in room told to call room service with never a response, Constant sell BULLYING of alcohol sales. Missed port due to mechanical resulted in less than $18.00 port tax refund.Many people upset with missed port, Victoria and Princess replied with $50.00 credit on future $3,000.00 cruise. As a retired business owner I am reasonable but not foolish. A total lack of care or concern on Princess part. Will NEVER do business with this unprofessional team again. Think twice before sailing with this firm!

Ship Experiences

Food and Dining

3 out of 5

Onboard Activities

1 out of 5

Entertainment

1 out of 5
everything at additional charge

Service and Staff

3 out of 5

Ship Quality

1 out of 5

Cabin / Stateroom

3 out of 5

Ports Of Call

Seattle, Washington

3 out of 5
Sail away only

Juneau, Alaska

5 out of 5

Skagway, Alaska

5 out of 5

Cruise Tracy Arm Fjord, Alaska

5 out of 5

Ketchikan, Alaska

5 out of 5

Victoria, British Columbia

1 out of 5
Mechanical issues left us looking from sea
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