Silver Spirit Cruise Review to Europe - Western Mediterranean

Deck Hand

4-6 cruises


Helpful Votes

4 out of 5

Silversea silversea Spirit Cruise

Sail Date: May 02, 2016

Reviewed: 4 months ago

Traveled As: Singles/Friends

Room Type: Suite

Cabin: 409

Customer service at sea and on land needs a lot of work.  For a high end cruise one would expect better.  Thought it strange that the Officer in charge of excursion hosted a birthday dinner for one of our group since we have an ongoing issue regarding there complimentary excursion program.  Mix up with anniversary celebration for another couple in our group as well as confusion regarding dinner reservations.  Food was good, ports were interesting but the lack of good customer service ruined the cruise experience for me therefore I would never cruise with them again.

Cabin / Stateroom
Needed carpet cleaning
Embarkation and Disembarkation
Disembarkation went smoothly. Paid for transport from airport to ship. After overnight flight from NJ we were picked up at airport and taken to hotel in Rome had breakfast and were not taken to ship till 2:00PM. Exhausting!
Ship Quality
Destinations and Excursions
Onboard Activities
compared to other ships entertainment was very limited
Service and Staff
Food and Dining
Le Champagne and The Grill for dinner were excellent


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