Serenade of the Seas Reviews

3.9 out of 5

1224 reviews

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5 out of 5

I dont think I could... by vcm553

Sail Date: /

I dont think I could say enough good things about this ship. Awesome space! We have done many different sizes, oasis class ships, freedom class, radiance class, etc.... this was by far our favorite. The amount of glass used to make this ship never let's up forget you are at sea. The larger ships tend to give the precious ocean views to balconies and rooms and sacrifice the common areas. Here, in almost every location, you will have a stunning view. The safari club seemed a bit under used for how great the space was. Pool tables were awesome to use, rarely busy... although they could use my TLC on resurfacing and new cues. A relaxing ship for people who just want to have a good time and de stress. If you are looking for all the bells and whistles then this might night hit all the Mark's for you. She shows her age but is well loved by the staff. Never seemed crowded and children were very light (a blessing when you just want to relax) we have already rebook this ship!

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2 out of 5

Serenade of the Seas Royal... by RoscoeP

Sail Date: /

Serenade of the Seas Royal Caribbean 1. The overall cruise felt cheap, minimal bar staff, missing all the little things that makes the difference, no chocolate on the pillows, etc 1a. Seemed to try to pry every last dollar out of your pocket, seem to rely on Year old movies as the major entertainment, piano player and bands really not very good. 1.b. No food except for room service after 8:30PM which incurred a $7.95 USD delivery fee + 18% tip extra 1.c. Specialty coffee served in paper cups - really? 2. Entertainment mediocre, cruise director not funny, game show ideas, old and tired 3. Shop staff as bad or worse that the island cab drivers, you have to run the gauntlet, don’t dare stop and look at something 4. First time cruisers won’t know the difference but a seasoned cruiser will recognize quickly this is low end cruising 5. No explanation as to why we had to wait 5 hours to get into our cabin. Turns out it was a great reason, but it should have been communicated to us rather than just letting us sit on deck after a very old school muster. 6. No attempt to provide accessible shore excursions. Just told we needed a minimum of 8 people. I guess we were supposed to go find the other 6. 7. Grenada and Barbados sucked, very sketchy 8. Website, pier staff and call centre DO NOT communicate with each other. Given the confusion at the check-in, that was obvious. We tried to book wheelchair help on line, then had to phone the call center where stuff really got messed up. 9. Call centre was difficult to deal with. Distinctive language issues. 5 times we tried to use the call centre to arrange things, twice we had to call back to fix the mistakes. 10. Purchased the 4 night specialty dinner package at $99 USD per person, no reservations had been made for us. 11. checking in was ok, not great. Even though we booked wheelchair help through the website, that didn’t materialize at the pier Good stuff Food was great, cabin was great, food service wait staff excellent, very clean.

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12 Comments
1 out of 5

Cant get in rooms and... by TheWoofpack007

Sail Date: /

Cant get in rooms and it 429pm. Its pathetic how this ship is unorganized. No excuse for not being prepared. Heard they had outbreak on trip before us. Then dont let is on until cleaned.

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8 Comments
4.7 out of 5

Wonderful cruise by cpranik

Sail Date: / Traveled As: Singles/Friends

Had a good time. With 4 sea days, had time to relax and sleep!

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2.9 out of 5

Mediocre at best. Needs to up the game food wise and tech wise. by LDNB

Sail Date: / Traveled As: Family (older children)

Nothing to brag about. this was a holiday cruise we expected to be WOW'ed nothing close. didn't feel like Christmas at all aside from caroling New Years count down was a bit better but still not what I expected. We have seen a bigger party on the Allure on a regular day. Have been on Royal before this ship does not compare to there other bigger newer ships. Hoping food is more accessible and less time restricted on other ships, in the future will stay away from small, old ships.

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2 Comments
4.7 out of 5

Holiday Cruise by Lincolncruiser

Sail Date: / Traveled As: Couple

Overall this was an enjoyable cruise. I feel that the onboard activities needs to be beefed up. Trivia seems to be the main activity onboard during the daytime. The cruise director is horrible! Hopefully there will be a new one before our cruise in October.

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4.1 out of 5

Awesome Southern Caribbean Holiday cruise by Smilemkr

Sail Date: / Traveled As: Family (young children)

Overall great holiday Southern Caribbean family cruise. Great weather, calm seas, well appointed ship with friendly crew.

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4.5 out of 5

A nice way to spend Christmas and New Years by spagirlaustin

Sail Date: / Traveled As: Singles/Friends

I have said all I needed to say, requiring me to complete this box is annoying.

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4.4 out of 5

Awesome First Cruise Experience!!!! by SCNubz

Sail Date: / Traveled As: Couple

We had a really great time on this cruise. Besides some of the little setbacks, which were minor, we had an awesome honeymoon and would definitely cruise on Serenade again. We want to explore some other ships and itineraries but I’m very impressed with Royal Caribbean.

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3 Comments
4.8 out of 5

Great Experience by jgilbert2

Verified Review
/ Sail Date: / Traveled As: Family (young children)

Royal Caribbean does well to empower their staff to make the patrons happy. They seem to always have enough staff when they need it. You rarely wait for a drink over a couple minutes. The food is good and plenty. The rooms are very clean due to the hard work each day by your attendant. Two negatives of this ship-cruise, the kids pool was rarely open and the main pool video screen kept showing the same 3hour video loop the whole cruise. RC should have a DJ up there or put on music videos. The ship never really seemed crowded which is always nice.

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3.9 out of 5

Fabulous Holiday Southern Caribbean Cruise by RoyalTravelDiva

Sail Date: / Traveled As: Singles/Friends

Fun holiday Southern Caribbean cruise. Staff outstanding, ship we’ll appointed, Fabulous ports. Prefer Freedom and Oasis class ships but met great new friends on this size ship. We will always have great memories with Serenade of the Seas

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2 Comments
4.9 out of 5

Best 11 day Caribbean Cruise! by gcherven

Sail Date: / Traveled As: Couple

Cruise was great, food was delicious, we both love this ship. We would recommend the Serenade of the Seas for a great relaxing vacation.

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4.3 out of 5

Overall pretty good by atsea23

Sail Date: / Traveled As: Couple

We had a pretty good time overall. I don’t like this setup where I have to give more info or I can’t submit my review. If I had known this I would not have left a review.

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3.9 out of 5

Ffabulous by queenbee2u2

Verified Review
/ Sail Date: / Traveled As: Couple

Loved it. Some of the best island to visit and the staff and service on the ship were was the best.

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3.8 out of 5

Cruise Review by draam

Sail Date: / Traveled As: Couple

The best parts of the cruise as far as I was concerned was the diamond club and the service we got from our waiters in the main dining room.

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4.9 out of 5

Outstanding Itinerary and cruise. Excellent food and service! by pphatch

Verified Review
/ Sail Date: / Traveled As: Large Group

Outstanding itinerary, service and food easy to board, easy to get off ship. Excellent shopping in all islands. Numerous on board activities. Ship was renovated and on board appointments were admirable. reflections dinning room was excellent, windjammer was excellent. Enjoyed the solarium, casino, and the entertainment was great, particularly the commmedians, the productions shows. The ships band was awesome!

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5 Comments
5 out of 5

My fiance and i have... by Fallenangel1221

Sail Date: /

My fiance and i have just returned from our wonderful vacation upon the Serenade of the Seas cruise and I can't wait to plan my next trip. It was amazing. We didnt want to come home we wanted to stay back on the ship for another few weeks. Our experience was pure joy and amazement. We were greeted by such a friendly staff and crew that they were so warm and welcoming. The bartenders especially William were very quick,enthusiastic, and very accommodating. We will definitely be back on another RC cruise hopefully very soon. Keep up all the great work.

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3 Comments
3.8 out of 5

Good Cruise by Catella

Sail Date: / Traveled As: Couple

This was our second cruise on Serenade so we knew what to expect. Our service was good in both the diningroom and in our room. Food was good. This isn't a ship known for a lot of entertainment. We did enjoy the ports and all the people we talked to. Nothing like meeting others who share our love of cruising.

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4.1 out of 5

Ship was nice but room was awful by Vanessafm

Sail Date: / Traveled As: Singles/Friends

This cabin (Room 8087 on Serenade of the Seas) has an active sewage leak in 2 locations in the floor under the vanity and by the entry door. Royal Caribbean Cruise Line (RCCL) left us in this room for 4 days smelling the back up of sewage that was seeping into the carpet. They put a clunky dehumidifier in our small room and said they “fixed” the leak; however, the stench of the wet carpet remained prominent. After 4 days they offered to move us 5 floors LOWER on the 3rd floor... claiming it was an “upgrade” to be in the basement with a porthole window. After we refused to be downgraded, they miraculously “found” a room on our same floor with a balcony (however, this new room was not centrally located but was in the Aft with much movement). We had to pack up our room to relocate and unpack (for the 2nd time) in the new room...Room 8087 on Serenade of the Seas is a health hazard and should not have been sold to us. Not only was this a health hazard and liability for RCCL to sell us this room for a 10-day cruise but it also delayed our ability to use the ship’s amenities since we had to meet with maintenance staff multiple times instead of relaxing on our trip. RCCL customer service is severely lacking in that they only wanted to give us a coupon/percent off for a future cruise and nothing back for the substandard experience. Buyer beware... do not expect standard American customer service from a seemingly foreign-based mindset company (RCCL) because they do not care if your experience is unsanitary and substandard. If you have any issues it is your issue and not theirs.

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4 Comments
3.1 out of 5

Reconsider Serenade of Seas by igo53

Sail Date: / Traveled As: Couple

This cruise ship does not look like its been refurbished. Cruise Director was Horrible. No enthusiasm what so ever and most of the time could not understand him (heavy accent). Lack of activities and poor shows. Horrible service in Dining room, we ate most of the time in the Windjammer which has the same selection of food that is being served in Dining Room. We took this same ship when it was ported in New Orleans and we had a blast and everything was excellent. Also the gentleman discussing the excursions would go from talking about ports to mostly his travels in other areas which did not apply to this cruise. Most of the time he did not make any sense.

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