Alaska was fabulous, unfortunately my husband tested for Covid immediately upon leaving the ship. I'm still trying to navigate the expenses occurred from this. We were told by RCCI we would be reimbursed, to who should I submit reimb to?

Serenade of the Seas Cruise Review to Alaska - Inside Passage

lpoulin

Contributor Level: Purser

Cruises: 4-6 cruises

Review: 1

Helpful Votes: 26

Overall rating:

4.4 out of 5

Verified Review

7 Night Alaska Glacier Experience (Vancouver Roundtrip)

Sail date: May 15, 2022

Ship: Serenade of the Seas

Cabin number: 8556

Traveled as: Family (older children)

Reviewed: 2 years ago

Review summary

Great was fabulous, Alaska was incredible. I highly recommend a balcony for this cruise. Research what happens if leaving the ship in Vancouver and testing positive for COVID, it will be helpful if needed. We were left in an unknown country scrambling to figure everything out on the fly. I am still trying to figure expense reimbursements with very little answers. But am sure with time it will get sorted out.

Embarkation

3 out of 5

we were told to make reservations, if we knew this only meant we would be in a giant line, we would have arrived earlier

Ship experiences

Food and Dining

4 out of 5

no complaints, plenty of choices.

Onboard Activities

4 out of 5

we only visited the sauna, we were up early exploring on land as often as possible. The entertainment was good. Trivia was fun.

Entertainment

4 out of 5

very nice

Children's Programs

no children in our party

Service and Staff

5 out of 5

the best staff.

Ship Quality

4 out of 5

Cabin / Stateroom

5 out of 5

perfect for the three of us.

Ship tip

arrive at check-in as early as allowed, reservations mean nothing.

Thumbs up

Ports of call

Vancouver (Canada Place), British Columbia

4 out of 5

we had plans to see vancouver but b/c of COVID test immediately leaving the ship, life then became quite chaotic.

Thumbs Up 0

Cruise Inside Passage, Alaska

5 out of 5

all of Alaska was amazing.

Thumbs Up 0

Ketchikan, Alaska

5 out of 5

all of Alaska was amazing.

Thumbs Up 0

Cruise Tracy Arm Fjord, Alaska

3 out of 5

beautiful but unable to see Hubbard Glacier, HUGE disappointment but we understood the reasoning, to many icebergs for save travel.

Thumbs Up 0

Juneau, Alaska

5 out of 5

stunning!!

Thumbs Up 0

Haines, Alaska

5 out of 5

yes, incredible!

Thumbs Up 0

Sitka, Alaska

5 out of 5

yes, incredible experience.

Thumbs Up 0

Disembarkation

1 out of 5

easy to get off the ship. My husband tested positive for COVID immediately leaving the ship and life became very chaotic immediately. We were fish out of the water and immediately needed to navigate unchartered waters. I am still trying to figure out how to be reimbursed for expenses we have been told would be covered. Any suggestions in reply email would be greatly appreciated. Lpoulin@preti.com

11 Comments

SanJoseDan 2 years ago

Just received confirmation from RCCL that my hotel costs (room and room service) for the 5 days I spent in quarantine, will be covered by RCCL. RCCL will credit the amount I spent to the credit card I used for the cruise costs. SanJoseDan

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SanJoseDan 2 years ago

We took the May 29th, cruise - Round trip from Vancouver - with an end date of June 5th. I tested Positive for COVID and was not allowed to fly home to California with my wife. Previously, on Day 4 or 5 of our cruise, RCCL delivered to our cabin "International Re-Entry Testing Options" which included web sites to arrange for COVID testing and, on page 2, "After You Test" information. The last paragraph on page 2 stated "At our sole discretion, we may be able to reimburse $250 USD per night for isolation or quarantine accommodations, (b) $100 USD per person / per day for incidental meal costs (alcohol excluded), and up to $400 USD per person in carrier change fees." I called RCCL Guest Services at 800-256-6649 and was given instructions on what to submit and where to submit to (royalguestrelations@rccl.com). I sent the info on June 12th and received a confirmation of its arrival from RCCL. I have not received any updates as of today, July 9, 2022.

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Gwbigdog 2 years ago

Thanks for sharing

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deboftheseas 2 years ago

Contact Royal Caribbean, you’re probably covered under Cruise with Confidence, insist on being put through to their Resolutions department

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GabeNSteph 2 years ago

Thanks for your review

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javawoody 2 years ago

Thanks for sharing

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AuntPinkie 2 years ago

Sorry your husband became ill. Glad you enjoyed your cruise!

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WhippetMum 2 years ago

Hope you get everything sorted soon.

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Dadm 2 years ago

Wish you luck on the reimbursements.

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natelorip 2 years ago

Thanks for sharing. Glad you enjiyed Alaska. Hope everything else works out for you.

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byhisgrace 2 years ago

Appreciate your feedback

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