Didn't live up to expectations

Item: Ruby Princess
Rating: 4
Author: chillbren

Ruby Princess Cruise Review to Alaska

chillbren

Contributor Level: Purser

Cruises: 4-6 cruises

Reviews: 3

Helpful Votes: 33

Overall rating:

4 out of 5

10 Night Alaska Inside Passage (San Francisco Roundtrip)

Sail date: July 09, 2022

Ship: Ruby Princess

Cabin type: Inside

Cabin number: C512

Traveled as: Couple

Reviewed: 2 years ago

Review summary

There was a lot of covid cases on board. We had very close exposure and was never informed by the staff. We self reported and had to initiate our own isolation and testing. We would have been allowed to roam freely through the ship even knowing our exposure level.

Embarkation

2 out of 5

Thought the Medallion program would speed things up. It did not 2hr wait to board.

Ship experiences

Food and Dining

4 out of 5

Buffet was disappointing. Bland food. No encouragement to sanitize, tables not cleaned quickly.

Adagio

3 out of 5

Nice Jazz bar, to muted and buttoned down for my taste.

Botticelli Dining Room

4 out of 5

Great food, wonderful staff. The host was so accommodating. Servers Jay and Errol were friendly and remembered our preferences

Wheelhouse Bar

4 out of 5

Good service, made the best Baked alaska martini's

Slice Pizzeria

4 out of 5

Good pizza, large slices, served hot, long que

Skywalkers Nightclub

5 out of 5

Grat views, excellent staff Albert, Gusti, and Sasa, spent most of our cruise here.

Crown Grill

5 out of 5

Great staff excellent steak as well as seafood.

Onboard Activities

3 out of 5

Trivia was fun. Didn't participate in other activities.

Guest Services

2 out of 5

Not very helpful when our travel plans went south.

Medical Center

1 out of 5

Never notified us about a close covid exposure, then was dismissive about our covid concerns and requests for testing. This was very concerning.

Entertainment

3 out of 5

3 shows all underwhelming. Interesting musicians with great stories but bad voices.

Princess Theater

4 out of 5

Nice theater, comfortable seating with personal table, but entertainment needs improving.

Service and Staff

3 out of 5

Room steward sucked, hair in the shower upon arrival. Steward upset with us over some back of house issue we had no part of. Botichelli's crew and food were great. Crown Grill crew and food were awesome. (I don't like this shared rating. Stewards and Resturants/Servers should be seperate.)

Ship Quality

5 out of 5

Hated the layout, dated with lots of incomplete areas. Worn fabrics and partially painted trims. Certainly not as clean as other ships I've sailed on.

Cabin / Stateroom

3 out of 5

The cabin itself was fine. Good closet space, nice enough bed, nothing fancy. Shower curtain instead of a shower door, did not like that. Received a sour smelling curtain mid trip.

Ship tip

Try to learn the elevator spilt early. Skywalker lounge is the place to be.

Thumbs up

Ports of call

San Francisco, California Did not visit port

Embarcation port

Thumbs Up 0

Haines, Alaska

5 out of 5

Just a quick stop at the souvenir shop

Thumbs Up 0

Cruise Tracy Arm Fjord, Alaska

5 out of 5

Just a quick stop at the souvenir shop

Thumbs Up 0

Prince Rupert, British Columbia

5 out of 5

Just a quick stop at the souvenir shop

Thumbs Up 1

Disembarkation

4 out of 5

It was fine, would choose an earlier departure time next time. Staff could have been nicer overall. Some were very stressed.

11 Comments

Bonny99 2 years ago

Thank you for taking the time to write a review.

Thumbs Up 0

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GabeNSteph 2 years ago

Thanks for sharing

Thumbs Up 1

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Rc45cruise 2 years ago

covid is all over just be carefull and enjoy your cruise

Thumbs Up 1

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byhisgrace 2 years ago

Thanks for your review

Thumbs Up 1

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WhippetMum 2 years ago

Sorry you had so many issues.

Thumbs Up 1

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Dumfy75 2 years ago

Maybe they should run special cruises with face masks at all times for everyone, testing every day, no getting off the ship, no onboard activities or socialising, and everyone locked in their cabin the minute there is one positive case, and see how many people are up for that. I’m guessing not many. So let’s get on with life.

Thumbs Up 6

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stacy1231 2 years ago

I don’t believe there is a souvenir shop at Tracy Arm….

Thumbs Up 2

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Gwbigdog 2 years ago

Thanks for sharing your cruise

Thumbs Up 1

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javawoody 2 years ago

Thanks for the review

Thumbs Up 1

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RichB165 2 years ago

Read the review about 7:15 pm PST July 15th, but your sail date for a 10 day cruise was July 9 - and your review is dated July 16???

Thumbs Up 2

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AuntPinkie 2 years ago

Sorry you had so many issues. Glad you managed enjoy it mostly anyway!

Thumbs Up 1

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Other reviews of this sailing

Great Time in Alaska

A mixed bag

It was fun traveling with friends.