Didn't live up to expectations

Item: Ruby Princess
Rating: 4
Author: chillbren

Ruby Princess Cruise Review to Alaska

chillbren

Contributor Level: Purser

Cruises: 4-6 cruises

Reviews: 3

Helpful Votes: 24

Overall rating:

4 out of 5

10 Night Alaska Inside Passage (San Francisco Roundtrip)

Sail date: July 09, 2022

Ship: Ruby Princess

Cabin type: Inside

Cabin number: C512

Traveled as: Couple

Reviewed: 1 year ago

Review summary

There was a lot of covid cases on board. We had very close exposure and was never informed by the staff. We self reported and had to initiate our own isolation and testing. We would have been allowed to roam freely through the ship even knowing our exposure level.

Embarkation

2 out of 5

Thought the Medallion program would speed things up. It did not 2hr wait to board.

Ship experiences

Food and Dining

4 out of 5

Buffet was disappointing. Bland food. No encouragement to sanitize, tables not cleaned quickly.

Botticelli Dining Room

4 out of 5

Great food, wonderful staff. The host was so accommodating. Servers Jay and Errol were friendly and remembered our preferences

Wheelhouse Bar

4 out of 5

Good service, made the best Baked alaska martini's

Slice

4 out of 5

Good pizza, large slices, served hot, long que

Skywalkers Nightclub

5 out of 5

Grat views, excellent staff Albert, Gusti, and Sasa, spent most of our cruise here.

Crown Grill

5 out of 5

Great staff excellent steak as well as seafood.

Adagio

3 out of 5

Nice Jazz bar, to muted and buttoned down for my taste.

Onboard Activities

3 out of 5

Trivia was fun. Didn't participate in other activities.

Medical Center

1 out of 5

Never notified us about a close covid exposure, then was dismissive about our covid concerns and requests for testing. This was very concerning.

Guest Services

2 out of 5

Not very helpful when our travel plans went south.

Entertainment

3 out of 5

3 shows all underwhelming. Interesting musicians with great stories but bad voices.

Princess Theater

4 out of 5

Nice theater, comfortable seating with personal table, but entertainment needs improving.

Service and Staff

3 out of 5

Room steward sucked, hair in the shower upon arrival. Steward upset with us over some back of house issue we had no part of. Botichelli's crew and food were great. Crown Grill crew and food were awesome. (I don't like this shared rating. Stewards and Resturants/Servers should be seperate.)

Ship Quality

5 out of 5

Hated the layout, dated with lots of incomplete areas. Worn fabrics and partially painted trims. Certainly not as clean as other ships I've sailed on.

Cabin / Stateroom

3 out of 5

The cabin itself was fine. Good closet space, nice enough bed, nothing fancy. Shower curtain instead of a shower door, did not like that. Received a sour smelling curtain mid trip.