Our cruise was ruined

Item: Ruby Princess
Rating: 3.3
Author: cruiseqween

Ruby Princess Cruise Review to Mexico

cruiseqween

Contributor Level: Purser

Cruises: 7+ cruises

Review: 1

Helpful Votes: 37

Overall rating:

3.3 out of 5

7 Night Mexican Riviera (Los Angeles Roundtrip)

Sail date: February 10, 2018

Ship: Ruby Princess

Cabin type: Inside

Traveled as: Couple

Reviewed: 6 years ago

Review summary

Our cruise was ruined by the disgruntled Maitre'D. The End.

Embarkation

4 out of 5

The embarkation was a bit slow but otherwise it went okay.

Ship experiences

Food and Dining

1 out of 5

The Maitre'D spoiled our whole cruise. Because of my allergy to shellfish he refused to accommodate my husband and me in an agreeable manner, and instead insisted that we eat in our cabin. This treatment would have been fine had I not already cleared the dining situation with Princess Headquarters before I ever booked the cruise. Through it all we were met with hostile unbending resisitance and he said it did not matter what headquarters says because he is the final authority. Instead of coming back new... we came back exasperated.

Vines Wine Bar

5 out of 5

We loved our Wine tender and his assistant. They were warm and hospitalbe and made everyone feel welcome.

Onboard Activities

3 out of 5

The shipboard schedule did not accommodte those with late dining. We were always late to the evening show.

Entertainment

3 out of 5

The shows were okay, however the comediam was CLEAN and hilarious!

Service and Staff

5 out of 5

Our wait staff, with exception to the Maitre' D, were wonderful. In fact, they were taken back by our treatment and tried to make up for his uncaring rudeness.

Ship Quality

4 out of 5

Cabin / Stateroom

3 out of 5

This is the first time we've had an inside cabin and I have to say I missed the natural light.