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Riviera Cruise Review to Europe - Western Mediterranean

AnastassiaP

Contributor Level: Purser

Cruises: 2-3 cruises

Review: 1

Helpful Votes: 21

Overall rating:

4 out of 5

Verified Review

10 Night Glamorous Riviera (Rome Roundtrip)

Sail date: June 04, 2017

Ship: Riviera

Cabin type: Inside

Cabin number: 10046

Traveled as: Large Group

Reviewed: 3 years ago

Review summary

The ship is beautiful and very very well maintained. The food and the restaurant staff are all incredible. Overall we had a very nice vacation.

However, because of the numerous customer service issues we encountered, I would not sail on the Rivera again. I don't need to be dealing with incompetence on my vacation - a theme which was consistent between many of the guests we met during the cruise. I feel the customer service management on this ship needs to improve significantly. A few tips from Marina would help!

Ship experiences

Food and Dining

5 out of 5

I don't know how they do it, but the food is spectacular. The restaurant staff are all out of this world. I feel the food service should be supplemented with a 24hour cafe of some sort. We found this to be a big miss.

Entertainment

3 out of 5

Everything is geared for older people. My group was middle aged and we had a hard time in the evening. I think this really needs to be changed. Also, the entertainment on our previous cruise on the Marina was far better - more lively and much more engaging. We also attended a few of the evening shows and they were very well done.

Children's Programs

N/A

Service and Staff

1 out of 5

My comments all relate to the reception/concierge staff. To say that I'm disappointing is a huge understatement. Majority of them were condescending, spoke with confidence about things they had no knowledge off and provided inaccurate information. I plan on filing a detailed complaint with Oceania directly.

Ship Quality

5 out of 5

Excellent. Only positive impressions.

Cabin / Stateroom

5 out of 5

First and last time without a window. Room was very nice - since we choose to try an inside statement, I can't blame anyone but myself:)

Ship tip

The ship is beautiful and very very well maintained. The food and the restaurant staff are all incredible. However, because of the numerous customer service issues we encountered, I would not sail on the Rivera again. I prefer the Marina - the customer service on that ship to be far superior.

Thumbs up