Regal Princess Reviews

590 reviews




Contributor Level: Deck Hand
4 out of 5

Disappointing Princess Experience in the Baltic

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Sail Date: / Traveled As: Couple
Very disappointing experience. Princess charges a premium over it's peers (Celebrity Holland America) but does not deliver a premium product. Ship design limits chances to enjoy the views from an inside space. Staff is not customer focused and inattentive.

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Contributor Level: Purser
5 out of 5

A great bucket list cruise of the Baltic's on the Regal Princess

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Sail Date: / Traveled As: Couple
Touring the Baltic's is really a treat. Getting to see 6 countries in one cruise is really something. The Regal Princess is a beautiful ship and one we love to on again. The ports were amazing and this should be a must cruise for those who want to explore Northern Europe.

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Contributor Level: Purser
5 out of 5

Regal cruising.

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Sail Date: / Traveled As: Couple
Overall it was an excellent cruise, except for the short stops in Helsinki and Stockholm. The schedule needs to be improved. Maybe eliminate one of the stops so there is more adequate time on the other.

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Contributor Level: Deck Hand
2 out of 5

Poor experience all around

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Sail Date: / Traveled As: Family (older children)

Food was poor and presentation was mediocre. This was the first cruise I've been on that the buffet food is better than the restaurants on the ship, even the paid meals.

 

Entertainment was poor relative to the weather. 

 

Cancelling the port of Tallinn Estonia due weather (which is understandable) without making up for it in any way was unacceptable 

 

Also the photo packages were extremely commercial. After purchasing the whole package for $249 they charge you for each additional photo if you want it a different size.

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Contributor Level: Deck Hand
4 out of 5

great ports

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Sail Date: / Traveled As: Couple

ports and dinner were tops. food service during day needs work and need a longer stay in Stockholm. Breakfast in Concerto Room was horrid with slow service and poorly cooked food. Lunch time was a disaster when in port. They even ran out of clean plates. Entertainment was below average at best. dinner was great  with great service and  excellent food

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Was this review helpful? 5
Contributor Level: Purser
5 out of 5

Escandinavia trip

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Sail Date: / Traveled As: Family (older children)

 We really enjoyed this trip. My cabbage place was Berlin, Tallinn, st Petersburg and Helsinki. The only think I coughs say is that we needed more time in Berlin and Stockholm. But, overall we visited a lot of places and we had a taste of each of them. The cruise was great, we had 2 mini suites with balcony, witch really enjoyed them, especially because we were there for 11 nights. The food and service was outstanding! We are a family of 5 with kids between 20 and 25 and even though there weren't too many young people (I think because of the itinerary and the cost of the trip) they still enjoyed it a lot and it was a great and very recommendable family trip. I, also, would like to thank Debra Davis (from AA) who did an excellent job in helping us to organize this trip, also she followed up before the departure to make sure we had all the documents we needed, and to wish us a great trip. She was always willing to help us when we needed before the trip. I will definitely continue working with her for our future cruises!

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Contributor Level: Deck Hand
5 out of 5

Our best one so far

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Sail Date: / Traveled As: Couple

Every area of service during the cruise proved to be the best in what they were assigned . BEYOUND OUR EXPECTATIONS

A++ for 

FRONT DESK,  food and beverage. Entertainment Shows, on board activities, stores on board, speciality restaurants on board, room stewards, dining staff, art gallery, .    A++ for

overall cleanliness , embankment check in, disembarkment ease, 

one one negative comment would be that Shore excursion prices offered by the cruise line were not compatative with the current market price.  Buying from TJ TOURS online cost us almost half the price  than what cruise line had to offer.  Not recommended buying from the cruise line. 

 

 

our only 

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Contributor Level: Purser
3 out of 5

Princess Customer Service desk a MAJOR DISAPPOINTMENT/ Excursions not well run

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Sail Date: / Traveled As: Couple

The customer service desk hid behind "policy", half truths to get me to leave the desk, and excessive delay in assisting a passenger "in distress".

 

No Manager would speak to us at all.

 

All our cash and most credit cards were stolen as we started the cruise. It took 3.5 days to cash a check. For 7  days , charges as low as $4.00 were denied until i visited the front desk. Painful process that was 100 % avoidable with a customer focus organization. Port excursions were painful due to crowds, number of people, limited routes. My first choice for debarkation was cancelled

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Was this review helpful? 5
Contributor Level: Deck Hand
4 out of 5

Cruise Feedback

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Sail Date: / Traveled As: Couple

The itinerary was fabulous!  Border control in St Petersburg was an issue on Day 1, coming back on ship...since I am a retired Air Force general, they brought me into a backroom for an interrogation while my wife had to wait outside.  The service on board was the best we have ever had, and we've been on over 20 cruises.  In particular, we would like to single out the Vines Steward, Franky Panca Septiando (unbelievably personable and hard working), the Buffet Steward at Alfredo's, Danijela Peno (our first meal on ship, and she personified the expression "first impressions last" by going above and beyond to help us settle in), and our stateroom steward, Joseph Joson (the best room steward we have ever had; prompt and courteous).  The food was average, hence the overall 4-star rating.

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Contributor Level: Deck Hand
3 out of 5

CRUISE

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Sail Date: / Traveled As: Large Group

THE CRUISE WAS FANTASTIC.

I HAD PROBLEMS AND ANXIETY, BECAUSE I DID NOT RECEIVE INFORMATION ABOUT MI ELIGIBILITY TO GET O BOARD.

I TOOK THE RISK, AND FORTUNATELY I WAS IN THE PASSENGER LIST/

I DID NOT RECEIVE THE TAGS FOR MY LUGGAGE.

FORTUNATELY I SOLVED ALL THE SITUATIONS THERE, AND MI NAME WAS IN MY CABIN.

INCREDIBLE.  I CALLED 4 TIMES WITHOUT ANSWER, NO BODY KNEW.CryingCrying

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Contributor Level: Purser
1 out of 5

Do not book on Princess Cruise.

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Sail Date: / Traveled As: Couple

 Everything did not meet my expectation, since day one of our cruise.

Telling everyone not to book with Princess Cruise.

I had a very high expectation before I left, but got very disappointed since day one.

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Contributor Level: Purser
4 out of 5

Good Cruise

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Sail Date: / Traveled As: Couple

The ports were all great. we enjoyed the tours and i think our tour guides were some of the best we have had anywhere and were very knowledgeable we were impressed. the buffet and restaurants that were included were fair at best, Not what i expected from Princess. The specialty restaurants that were extra were worth the money. Overall i would recommend this cruise for the itinerary and price and the ship was very nice Happy

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Contributor Level: Deck Hand
2 out of 5

Baltic Cruise May 2017

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Sail Date: / Traveled As: Family (older children)

We liked going into Russia and many other countries but I think it would have been better to do less countries and spend more time in each one.  The food was ok--not the ritz but ok.  The service was good.  We had never been on a cruise before and it was disappointing on many levels.  We hated that they  were constantly trying to sell us something.  We went to have a massage and instead of giving us the opportunity to savor it, immediately there were two people trying to sell us expensive oils.  We purchased a drink card and got watered down sodas during the whole trip--now by our estimation, if you've spent good money on an expensive cruise, the Princess Cruise should give you a bottle or a can of soda (with ice if you want it)!  We don't drink watered down sodas at home, why should we drink them on a cruise ship?  Also, it was way too cold on this trip--uncomfortably cold.  Not a good idea to travel at this time. 

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Contributor Level: Deck Hand
5 out of 5

Opening cruise of the season

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Sail Date: / Traveled As: Couple

This was the opening cruise for the 2017 season, so we expected a few bumps in the road. The Copenhagen Denmark facilities are great, but hard to get to. Airport to pier was about $70 US. Arriving the day before departure helps a lot and you can have time to actually see Copenhagen. First stop is Oslo, Norway. Lots to see on the way in and ashore. A sea day was next and allowed time to settle in. Next stop Germany. Pier is in Warnemunde with not much to see. Excursions or travel elsewhere (lots of trips to Berlin) are a must. Another sea day and then to Tallin, Estonia. Old town is very charming and a walk around tour is a must. St. Petersburg, Russia was down right ugly, except of course the museums. Very crowded!! Do not take a coat to the Hermitage. Stuff sack with down sweater worked for me and save about 30 minutes on coat check. Helsinki, Finland nice but a little stark. Nynashamn, Sweden is about 45 minutes from Stockholm. Take an excursion or its a wasted trip. Stockholm was great.

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Contributor Level: Deck Hand
5 out of 5

Best cruise ever!

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Sail Date: / Traveled As: Couple

We enjoyed every aspect of the cruise.  The rooms were great.  Lots of clothes hangers and room to hang clothes.  We enjoyed the buffet, dining room and the specialty restaurants.  The Crown Grill served an excellent ribeye dinner.  Even though it is the largest ship with the most people, we have ever sailed on, we never felt crowded.  Hope to sail with Princess again.

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Was this review helpful? 6
Contributor Level: Deck Hand
2 out of 5

Disappointing Princess

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Sail Date: / Traveled As: Couple

The weather on the Atlantic was very pleasant.  The Polonia String Quartet provided excellent entertainment.Princess Theater shows were old, overdone, tired, over-used themes the last few years.  Could use some fresh ideas.  The ship was generally dirty everywhere from cabins, hallways, elevators, dining rooms.  Staff seemed tired, ready to take a vacation.  Best service was probably in the Horizon Court.  Captains Circle events need some innovative ideas, not just come, sit, drink. 

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Contributor Level: Purser
4 out of 5

Regal Princess Trans-Atlantic

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Sail Date: / Traveled As: Family (older children)

An excellent, cruise.  We departed Fort Lauderdale on April 2, landed in Hamburg, Germany, on April 17.  Weather during the second week was a disappointment: at our first port (Ponta Delgada), our guide said we were there on the coldest day of the year and it had been 20 degrees warmer a week earlier; in Germany, our guide told us "worst weather in 20 years"!  So we didn't use the pools or hot tubs the second week of the cruise, but it didn't dampen our spirits.  Note: the same cruise in 2018 is scheduled two weeks later than this one.  As expected, excellent entertainment and excellent food.  We met some people we enjoyed visiting with so much, that we closed the dining room every night the second week.  Regal Princess was in good condition, no major breakdowns.  I chose this cruise because of the sea days, port of Normandy (for D Day excursion), and ending in Germany.  May take this cruise again next year. 

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Was this review helpful? 5
Contributor Level: Deck Hand
4 out of 5

Regal Princess Northern Europe Passage

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Sail Date: / Traveled As: Couple

Overall the time spent on Regal Princess was very delightful.  One place which I thought they fell short on was the Galley tour, it was not very informative at all.  The stations were all shut and you had no idea what was suppose to be going on at each section, the tour on Island Princess was very informative as they had people working and explained what each section was doing.

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Contributor Level: Deck Hand
4 out of 5

Regal Princess Northern Europe Passage review

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Sail Date: / Traveled As: Couple

My favorite part of our cruise were the ports. Excellent choices! Seeing the beautiful Azores with the lush greenery and hot springs, fumaroles, mud pots, etc. was an excellent experience . Going to La Havre and touring quaint Honfleur was very special. Knowing it had been spared from the bombings made it even more special. Seeing areas like La Havre that are totally different after many WW2  bombings  that destroyed 80 % of the city was definitely an eye opening experience.  

Brugge had been on my bucket list for many years and it didn't disappoint!  It was like putting Venice, Amsterdam and other old European cities all in one. We had seen Amsterdam on a previous cruise and so it was fun going to Rotterdam this time. We had picked the Delft factory tour and we got to paint our own plate.  We really enjoyed that!!

The ship was quite beautiful and yet I felt that the Princesss Patter activities were pretty much same old, same old.  I enjoyed going to the Spanish classes with Veronica.  I was disappointed that the Bridge group started at 9 a.m because with all the time changes making me feel very tired all the time I did not want to go as I could hardly ever even be up by then on this cruise.  That hadn't happened to me on previous cruises.  I missed having the Bridge teacher on board from some previous cruises as well. A pleasant surprise was finding that even though there were a lot more people on this ship that we still didn't have to wait to be served anywhere. The shows did fill up quickly but that always happens.

The dinners were always good, though I don't always appreciate some flavorings in the food that I didn't expect.

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