It would have been nice if you would have responded to ANY of my emails while is was on the ship - i am still waiting on contact.

Regal Princess Cruise Review to Europe - Western Europe

Cruises: 4-6 cruises
Review: 1
Helpful Votes: 9

Overall rating:

3.5 out of 5
Verified Review
Regal Princess

12 Night British Isles (Southampton Roundtrip)

Sail date: July 02, 2024

Ship: Regal Princess

Cabin type: Inside

Cabin number: A114

Traveled as: Singles/Friends

Reviewed: 1 month ago

Review summary

I am still awaiting a response from on why my $500 cabin credit was not applied to my account while on the ship. I was traveling with 7 others, everyone but me received their credit and were able to enjoy more shopping on the ship. I was told that I would have to wait while they confirm the offer applied to me (we all booked on the same call. I even provided the confirmation numbers for the others). Also, we had a very horrible experience on the Blarney Castle excursion booked with Princess and I was told 4 times that someone would be in contact with me from excursions. NO ONE has called. The 4th time I inquired I was told someone had already contact me. Which is incredible considering they could not tell me who had resolved the issue - BECAUSE NO ONE EVER SPOKE WITH ME!

Embarkation

1 out of 5
Princess and lack in keeping their customers updated. Still waiting on responses from both.

Ship experiences

Food and Dining

5 out of 5

Onboard Activities

2 out of 5

Entertainment

5 out of 5

Service and Staff

1 out of 5

Ship Quality

4 out of 5

Cabin / Stateroom

4 out of 5

Ports of call

Southampton (London), England

3 out of 5

Portland (Weymouth), England, UK

4 out of 5

Cobh (Cork), Ireland

1 out of 5
Even Roxanna at guest services said the excursions were over priced and instead of paying $155 to princess we "should have taken the train for $4.00"

Dun Laoghaire (Dublin), Ireland

3 out of 5

Greenock (Glasgow), Scotland

5 out of 5
booked private excursion

Kirkwall, Orkney Islands, Scotland

5 out of 5
booked private excursion

Invergordon (Inverness & Loch Ness), Scotland

5 out of 5
booked private excursion

South Queensferry (Edinburgh), Scotland

5 out of 5
booked private excursion

Le Havre (Paris), France

5 out of 5
booked private excursion

Disembarkation

2 out of 5
Princess crew member took us out of line to take us to a shorter line - we ended up behind the folks we were with originally after walking half way across the ship.
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