Unexpected Disappointment

Cruises: 4-6 cruises

Review: 1

Helpful Votes: 13

Review summary

Our room attendant (Fernando Luna) was amazing and is the hardest working man on ship.

The female bartender in the Centrum bar was awesome. Always smiling, friendly and helpful.

The overall appearance of the ship was poor. Stained dining room chairs, missing and damaged floor thresholds, dated carpets and very disappointed in the 'artificial' foliage. 

The disappointment came with our meals and the ships overall appearance.

The Windjammer food bars were always messy and spilled food on the counter tops. The food seemed repetitive and too many unlabeled items. Food should be detailed well for guests with food sensitivites. The salad section and fresh food selections were very small. It was also difficult to find seating with so many dirty dishes occupying so many tables. One of the biggest disappointments came when we sat in a differant area of Windjammer and realized that we could not hold a conversation because apparently the basketball courts are right above that section of the restaurant. Very poor design idea, would be shocked if there haven't been complaints about this before.

Evening dining started out well the first two evenings but became very upsetting the remaining evenings when our waiters while friendly and polite, seemed overwhelmed and our service became poor. Empty water glasses, delayed appetizers, missing waiters, entrees delivered to the table before our dirty appetizer plates were removed and empty wine glasses. Really not what we've come to expect from Royal Carribean.

Ship experiences

Food and Dining

Onboard Activities

Entertainment

Service and Staff

Ship Quality

Cabin / Stateroom

Ports of call

Seward (Anchorage), Alaska

Juneau, Alaska

Skagway, Alaska

Icy Strait Point (Hoonah), Alaska

Ketchikan, Alaska

Vancouver (Canada Place), British Columbia

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