Very disappointed in the lack of service on Radiance of the Seas

Radiance of the Seas Cruise Review to South Pacific - Australia

Cruises: 7+ cruises
Reviews: 15
Helpful Votes: 628

Overall rating:

2 out of 5
Verified Review
Radiance of the Seas

17 Night Australia & New Zealand (Perth To Sydney)

Sail date: February 25, 2017

Ship: Radiance of the Seas

Cabin type: Inside

Cabin number: 3081

Traveled as: Couple

Reviewed: 7 years ago

Review summary

We are diamond members of Royal Caribbean but haven't cruised with them for about three years until just completing two back-to-backs on Radiance of the Seas for New Zealand and Australia. They have really changed, and not in a positive way. There were no port enrichment lectures on the second cruise. The room attendant and dining and bar services were great. But the services of Shore Excursions and Guest Relations was horrible. They were abrupt and incompetent. When we got home we discovered they had charged our credit card daily for everything and then again charged us with the total at the end of the cruise. How will we ever trust them again with our credit card? I am not sure we will. Our recommendation is to stay away from Radiance of the Seas.

Ship experiences

Food and Dining

5 out of 5

Onboard Activities

1 out of 5

Entertainment

3 out of 5

Service and Staff

3 out of 5

Ship Quality

3 out of 5

Cabin / Stateroom

3 out of 5
Our room attendant was awesome. Condition of the stateroom was okay.

Ship tip

Sail a different ship.

Ports of call

Fremantle (Perth), Australia

5 out of 5

Esperance, Australia

5 out of 5

Adelaide, Australia

5 out of 5

Melbourne, Australia

5 out of 5

Port Chalmers (Dunedin), New Zealand

5 out of 5

Akaroa, New Zealand

5 out of 5

Wellington, New Zealand

5 out of 5

Picton, New Zealand

3 out of 5

Sydney, Australia

5 out of 5
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2 Comments

firstclass    7 years ago

cash on your pass is the only way to go

cbelc2    7 years ago

Well, I'm going on it in July. I will put cash on my account. That way they can't overcharge me. Thanks for the heads up!

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