Quantum of the Seas Cruise Reviews - Reviews

After reading all the reviews my family and I were prepared for a bad vacation.  The check in was terrible it took 2 hours because computers kept crashing but after that was over the trip was really awesome!  The Boat was so beautiful and clean.  We had an inside cabin which was really big and comfortable.  I was traveling with 12 people and the restaurants lost our reservations but they took all of us right in.  The shows were great.  We loved the roller skating, ripcord, bumping cars, and activities.  There were some lines but they moved pretty quick. Yes there were some negatives like trying to find a seat in the windjammer and Yes there are a lot of charges like paying for a sauna  at the gym but I've been on 7 cruises and 5 Royal and this was by far the best.     

The ship was amazing. Totally high tech.

Beautiful ship. wonderful stateroom accommodations.

Have cruised 20plus times. This was the worst cruise ever. We prepaid everything including gratuities. Prepaid Ultimate Beverage package as well. Surprise surprise, they wouldn't allow us to use our drink package in the room. Have to pay for drinks. On all other cruises, room service is included, but not here. Have to pay for the skeletal selection if you want anything other than rice crispies and burned coffee. Oh, there's also a room service delivery fee!! Food delivered without silverware, burned toast with no butter or jam. No one picking up EVER at room service. Could not EVER reach any one on the phone AT room service or guest services or the specialty restaurants. You were placed on hold for 20 minute intervals then automatically disconnected after 20 minutes, only to call back and be placed on hold. The room service food that they charged you for was horrible.We actually photographed an order of french fries from room service, they were green and the bottom of the bowl was covered in brown frying oil. The fries literally dripped oil.  The lines to get into the restaurants were 1-2 hours long. The specialty restaurants were so backed up and the waiters so stressed out, dinners were 3-4 hours long, just sitting, waiting to eat. This was the poorest quality food we have ever had on a cruise. Raw, undercooked seafood at Chic, unidentifiable meat at American Icon. It was at least an hour between courses. We were lucky if we had beverages. Our kids wouldn't even sit for dessert because the dinner was grossly dragged out. Jaime's Italian was the only food worth paying for. Missed the shows because of the long waits in the restaurants. Everything was about finding a way to charge the passenger more money. The food at the Windjammer lounge was consistently cold and soggy. They closed the attractions on the ship down while we were in ports so that our days at sea were spent in long, long lines waiting for the air flyer etc. We never did get to ride them. The mini bar person charged our account numerous times incorrectly, it was nearly impossible to track him down. The ship's "automatic" computer added $84.00 daily to our onboard account for "service" gratuities even though we had prepaid our gratuities. As soon as we got that cleared up at guest services, they started charging them again! We received our soda cups 24 hours after sailing. The soda cups we paid for are on a "timer" , so you can only have one soda every thirty-forty minutes, if you try to go sooner the machine does not work! There were no shampoos, conditioner or shower caps in the bathrooms, ever. The food at Wonderland was a terrible joke, all of the appetizers were literally served in a single teaspoon placed in front of you, most were just too disgusting to even eat (buffalo flavored egg yolk,  pureed olive in a teaspoon of olive oil)! To survive we had to eat mostly dried up pizza slices along with everyone else, and even the man serving the pizza was very nasty and acted like everyone was bothering him. This ship was designed for "technology" however the IQUEST didn't even work. We had to pay every day for wi-fi, and it was not cheap. We have Verizon and still had no phone service at all. There was no "staying connected" as they advertised. Leaving the ship was a horrendous mass of confusion as we were pushed like cattle after picking up our luggage toward the customs lines, with two older women from Royal Carribean harshly screaming at the passengers to go this way or that way, step here, step there... I finally asked one them, "Why are you yelling at everyone?"   Our group will be taking our business to another cruise line from this point forward. This ship was designed for one thing only:  profit, profit, profit.

I just got off of the Quantum today and really felt the need to write a review for this ship. Just a bit of my cruising history first….I am Diamond Plus member sailing RCCL for the last 23 years with 29 cruises behind me. In addition, 15 cruises on various other lines. That being said, my family was chomping at the bit to go on this new innovative and technologically advanced ship!

First the positives, the ship was truly spectacular! The whole ship was very tastefully decorated with beautiful common areas and hallways. The lounges were perfect and not overdone as many often are. The new Royal Esplanade (comparable to the Promenade on other ships) was a bit narrow but the shops, some higher end than most ships, and eateries were well placed and appointed. Certain areas gave the feeling of being in a fine Las Vegas hotel.

The cabins were FANTASTIC! The best I have seen thus far on any ship on any cruise line. The cabin felt more like a small hotel room than a standard run of the mill cabin. The storage space was more than adequate providing my husband and I each with a closet, a very nice dresser to share with beautiful drawer pulls, a full sized interactive TV and a very spacious shower and bathroom. The furniture on the balcony was nice as well with a comfortable foot stool for each chair.

Now for the not so good…prior to boarding the ship, I had all of my restaurant reservations in place. This is an absolute must with the (NOT SO) Dynamic Dining!  The system in place is absolutely horrible! The first night we (a party of 8) had a reservation at American Icon for 8pm. When we arrived at the restaurant expecting to be seated close to the reservation time much to our surprise there was a tremendous line with complete chaos and disorganization. There was a podium far from where we stood on the line and no one ever came through the line to check us in. It took about 45 minutes to be seated and then 2 hours to eat our not so great meal. The waiters do not have assistant waiters making all meals much longer than necessary. This was a constant issue with all of the free restaurants for the entire cruise. A 45 minute wait, nobody to answer questions and frankly an attitude that no one really cared.  The reservations in the paid restaurants (Chop’s and Jamie Oliver’s) were honored on time and the service was exceptionally good. Dinnertime was dreaded and made our always stress-free cruise vacation into a VERY stressful experience. Many people we encountered who were hoping to get reservations on board by themselves or the Diamond Plus Concierge were disappointed as they were no reservations available. These people were eating dinner in the Windjammer most nights.  

Lunch was a huge problem as well…because of the lack of a dining room, lines for lunch were long and inconvenient. All lunch eateries are a first come first serve basis. So, getting into Izumi’s or Jamie’s was impossible unless you were willing to line up an hour before the restaurant opened. One day we did decide to line up at 12:30 (Izumi’s closes at 1:30 and we were turned away as they could not accommodate us.) American Icon was the only other place to have a sit down meal and because it is one-eighth the size of a conventional dining room there were long waits there too. This ship cut out the much loved Brasserie 30 (salads in 30 minutes) and the Park Café (replaced with Two70, with fewer choices.) My children (22, 19 and 13) all missed the conventional dining room with family favorites such as lobster night, Grand Marnier soufflé and Baked Alaska.

I must also quickly mention that some of the new activities on board were a lot of fun like the Ifly and the Northstar but in general we did feel that the activities were fewer than normal with nothing special in the evening like a pool party. The pool was missing the afternoon calypso band and all and all this cruise did not have the feel that we have come to love. The ship felt very much understaffed even the bathrooms always had wet sinks, not enough soap and the hand sanitizer stands were found empty in many locations. The photo kiosks were a nice idea in theory but created a bunch of new problems. On the last day, we ordered 6 photos and only received 4 with not a record of the last 2.

I am hoping that RCCL can find a solution to the many problems encountered on this ship. And we are hoping that they do not institute these changes on the older and new to be built ships. My family is generally so sad at the end of a cruise vacation always wanting more time…but this sailing we could not wait to get off of the ship! 

Amazing ship. Our first cruise and we loved it. We would cruise again but maybe not on this ship and definitely not on such a new ship.It costs far too much to be a guinea pig and next time we cruise it will be on a fully operational ship.

Shows & entertainment - super overall plus lots of very good random entertainment in music hall. The ship seemed to offer great entertainment for all age groups from bumper cars to art!

Food - lots of really high quality food and great variety available in the market place all day long. 

Thirst quencher - plent of water and non fizz drinks readily available.

Balcony room - spacious size, very clean and very well kept thanks to a beatiful lady called Maria from the Philipines. 

Negatives - technology not working.

Very difficult to figure out how to book shows and meals and activities! We spent the 1st two days trying to figure it out! We were told to dowload the app but not told it does not yet work on android 35 dollars of internet access another guest informs us. The tv says you can change your calender on it but again this does not work. The tablets around the ship will let you book restaurants for the next 3 nights and not any longer away than that but if you wait to book through the app you will find the restaurants are fully reserved! One must vusit every restaurant at the start of the cruise and make all your bookings if you wish to get a reservation.

Activities and shows - some are booked at their location on the ship, some through the tablets on board, some through agents located st various times outside Jamie Olivers Restaurant on Deck 4. Are we supposed to get divine inspiration to figure all this out???? Lucky we are young and persisted for 2 days in locating all these mystery locations but we would not reccomend thus cruise for the older generatiin no more than ourselves! Way too difficult to figure out. Onboard another passenger found out most things could be booked in advance online - but this couple seemed to be the only passengers who knew this!

Very hard to locate customer service on the ship for help. No great indication is made of where to find them.

Staff seemed to be under pressure and rumoured to esrn buttons. While we enjoyed our cruise 15% service charge was added on to everything and an additional tip requested. We paid good money to be in this cruise but onbiard seemed to be expected to also pay staff wages!!!!

However, when we navigated all the blips and found our way we did have great fun but RC you need to up your game and give people what they are paying for.

Let me start from one good thing, the interior of the ship was amazing and i felt that all money was spent on decorations. This was my first experience on Royal Caribbean ships and it failed! Apparently, owners decided to innovate new diner experience , so they can save some money for THEM, not for customers! On board was 4 complimentary and 5 restaurants for $. The menu in each restaurant was every day the same. When we explorer all 4 complimentary places, we've decided to go others for $$$, some of them were booked out till end of the cruise ;-( ( I wish i would know that before). All dining restaurants on the cruise were very dark, sometimes you couldn't even read menu and very cold. The managers couldn't control temperature and they had to call to maintenance room and it was adjusted. If you would go to for a dinner, you have to calculated at least 2 hrs for it, servant will take your order and disappeared "forever" and then when you looking for him, he is mia ;-). I noticed that nobody leave tips for a water and of course they're not happy. We've had 2 great waiters out of 8 dinner nights at 2 restaurant Grande(Yosef) and Chic (Vadjarmi). The most awful experience twice i got at Silk, first time with family for dinner. Was freezing cold in the restaurant, i was trying to talk to waiter to turn AC down, she said ok, but nothing changed.  i was waiting for her comeback and she was with other staff was trying to ignore me, then i got up myself and trying to locate someone to talk to , found one guy (later one appeared to be manager) he said that he'll call to maintenance, but nothing changed. Then I finally saw our waiter and asked her to call manager, the same guy was passing many times and ignored our message. then when i become angry and frustrated he finally showed up and said that nothing he can do anyway. so, we've been sitting with family of 8 kids and senior citizens freezing for 2 hrs?!? Finally, we warn our waiter few times that we're running late for show, but she didn't do anything.  We made our orders for tea and dessert and had to get up and leave before received it... oh, another thing, my husband order some drinks, they brought a wrong ones 45 mins later ?!? he request to change to his original order and never got it back ;-(.  When we went to Chops Grill for $, we were greeted by hostess with "rolling eyes" in front of my kids and parents saying YOU ARE NOT ON THE LIST FOR RESERVATIONS (somehow ours got disappeared, bad luck) and she was trying to SCHOOL US BY SAYING YOU'RE LATE BY SO MANY MINS!!! SERIOUSLY LADY FOR MY MONEY ON MY VACATION?!? I called her manager and gotta say manager was very professional, she took care the situation and made hostess apologize to us and we had to wait another 45 mins for our table. Kids were tired , didn't want to eat anything and fell a sleep right at the restaurant ;-(. Another thing which i've used to at the cruises it is FORMAL Night with captain - guess what NO MORE... no feelings like you on vacation and want to dress up... one restaurant have request formal outfit, but when other people next to you in the hall walking in short and flip flops, you feel like you overdress ;-)  Now about other amenities on the ship,  Pool , the water was called and outside of covered pool was cold as well. When we went to solarium pool, the room temp was warmer and water as well, but my kids got kicked out because of rules no kids there, even no one was in the water :-( At the bars, alcohol was served with ice more than alcohol ;-( Kids were promised to have a ride a bumper cars and roller skating... bumper cars were not released ones (or may be i missed it ), i even brought my kids to kids club where was on the schedule to ride on the cars , but they all were playing inside of the room and never went there. as for the roller skate, it was late at night after 5pm when usually we had our long/wasted dinner... during day if you stay with kids on board, nothing to do besides cold pool.

I think its enough for my lousy cruise.  I understand this is new ship with lots of problems, but at least warn people and don't charge that much money for it!!!

Let me start from one good thing, the interior of the ship was amazing and i felt that all money was spent on decorations. This was my first experience on Royal Caribbean ships and it failed! Apparently, owners decided to innovate new diner experience , so they can save some money for THEM, not for customers! On board was 4 complimentary and 5 restaurants for $. The menu in each restaurant was every day the same. When we explorer all 4 complimentary places, we've decided to go others for $$$, some of them were booked out till end of the cruise ;-( ( I wish i would know that before). All dining restaurants on the cruise were very dark, sometimes you couldn't even read menu and very cold. The managers couldn't control temperature and they had to call to maintenance room and it was adjusted. If you would go to for a dinner, you have to calculated at least 2 hrs for it, servant will take your order and disappeared "forever" and then when you looking for him, he is mia ;-). I noticed that nobody leave tips for a water and of course they're not happy. We've had 2 great waiters out of 8 dinner nights at 2 restaurant Grande(Yosef) and Chic (Vadjarmi). The most awful experience twice i got at Silk, first time with family for dinner. Was freezing cold in the restaurant, i was trying to talk to waiter to turn AC down, she said ok, but nothing changed.  i was waiting for her comeback and she was with other staff was trying to ignore me, then i got up myself and trying to locate someone to talk to , found one guy (later one appeared to be manager) he said that he'll call to maintenance, but nothing changed. Then I finally saw our waiter and asked her to call manager, the same guy was passing many times and ignored our message. then when i become angry and frustrated he finally showed up and said that nothing he can do anyway. so, we've been sitting with family of 8 kids and senior citizens freezing for 2 hrs?!? Finally, we warn our waiter few times that we're running late for show, but she didn't do anything.  We made our orders for tea and dessert and had to get up and leave before received it... oh, another thing, my husband order some drinks, they brought a wrong ones 45 mins later ?!? he request to change to his original order and never got it back ;-(.  When we went to Chops Grill for $, we were greeted by hostess with "rolling eyes" in front of my kids and parents saying YOU ARE NOT ON THE LIST FOR RESERVATIONS (somehow ours got disappeared, bad luck) and she was trying to SCHOOL US BY SAYING YOU'RE LATE BY SO MANY MINS!!! SERIOUSLY LADY FOR MY MONEY ON MY VACATION?!? I called her manager and gotta say manager was very professional, she took care the situation and made hostess apologize to us and we had to wait another 45 mins for our table. Kids were tired , didn't want to eat anything and fell a sleep right at the restaurant ;-(. Another thing which i've used to at the cruises it is FORMAL Night with captain - guess what NO MORE... no feelings like you on vacation and want to dress up... one restaurant have request formal outfit, but when other people next to you in the hall walking in short and flip flops, you feel like you overdress ;-)  Now about other amenities on the ship,  Pool , the water was called and outside of covered pool was cold as well. When we went to solarium pool, the room temp was warmer and water as well, but my kids got kicked out because of rules no kids there, even no one was in the water :-( At the bars, alcohol was served with ice more than alcohol ;-( Kids were promised to have a ride a bumper cars and roller skating... bumper cars were not released ones (or may be i missed it ), i even brought my kids to kids club where was on the schedule to ride on the cars , but they all were playing inside of the room and never went there. as for the roller skate, it was late at night after 5pm when usually we had our long/wasted dinner... during day if you stay with kids on board, nothing to do besides cold pool.

I think its enough for my lousy cruise.  I understand this is new ship with lots of problems, but at least warn people and don't charge that much money for it!!!

Overall, we were very pleased with the cruise. The ship is beautiful and well-decorated, there are many on-board activities, the service staff was uniformly friendly, and the entertainment was very good.

We had a balcony stateroom, which was quite roomy for a ship. We were on Deck 7, which was fine, but avoid Deck 6 since many of the views are blocked by the emergency boats. The bed was very comfortable. The flat-screen TV was excellent quality; it showed primarily ship-produced programs but there were some cable stations as well (CNN, ESPN, TBS, etc).

The food at the complimentary restaurants was generally very good and the service was great. Perhaps we were fortunate, as we had none of the negative experiences cited by others. The menus did not change during the cruise within each restaurant, but they differed between them, so as long as you spend only 2 nights at each one the limited menus are not a problem. On two nights we ate at specialty -- i.e., extra fee -- restaurants (see below on why): Devinely Decadence and Jamie's Italian restaurant. Although the food and service were very good there as well, we did not feel they were worth the extra money. The posted menu for Jamie's Italian restaurant featured several items that were not on the actual restaurant's menu.

The daytime on-board entertainment included several trivia contests and lectures on art, jewelry, and movies; and the staff for these were enthusiastic and fun. Evening entertainment shows consisted of the play Mama Mia, two entertainers (a comedian and a singer), a "virtual" concert, and two "modern" type of shows, StarWater and Sonic Odyssey, both of which featured singing and dance. We enjoyed all these shows and thought they were very well-done. Other evening entertainment included small musical groups in various bars and larger bands in the "Music Hall", which had a dance floor. The bands were very good. DJ music was also provided for late-night entertainment. Finally, there were some enjoyable karaoke shows.

We enjoyed the bumper cars, but they were available for only a limited amount of time since the same venue is used for volleyball, basketball, and skating. We went up on North Star, and it was a nice experience. Unfortunately, space is limited and you need reservations for it, which you obtain the day before, and are quickly filled up. Since the next-day activities are not posted until the evening, obtaining a convenient time can be difficult.

They have a well-equipped fitness center, although the lighting for the treadmills could be better (for reading) and the TV screens, which feature some simulated routes, were not working properly on several of the machines.

Now for the major negative: the reservation system for some shows and dining. We were not made aware of this system, and only came across it about 2 weeks before the cruise. One of the ship’s featured shows is Starwater, but none of the scheduled performances were available. I called the listed telephone number for assistance in planning, and they indicated that we might be able to make reservations on the cruise’s day of departure, but no guarantee that we will get what we want. They also said we can arrive early for one of the shows, wait on line, and that we might be able to get in. Obviously, that was not how we intended to spend our time on the cruise. We asked what percentage of the seats is held for people without reservations but they did not know. (We were ultimately able to obtain reservations on the first day of the cruise.)

As far as making reservations for dinner, on 2 nights none of the complimentary restaurants had openings, and so we were forced to reserve a spot at specialty restaurants, which charge fees. Once again, the customer service for planning assistance could not resolve the situation. As with the entertainment, they said we might be able to make reservations on the ship’s departure date or wait on line for restaurants where we had no reservations. We pointed out that one of the specialty restaurants we reserved was on the first night and so we would be charged a minimum $10 fee since the cancellation would be within 24 hours. Despite the outrageous nature of none of the complimentary restaurants having any openings currently available, we were told that this minimum $10 fee would not be waived. We asked to speak to a manager, but were told the manager would have the same response. Nobody in Customer Service told us about the Windjammer Cafe, which is a large buffet restaurant with many types of food and does not require reservations. While we would not have wanted to eat dinner there on multiple nights, for just 1 or 2 nights it would have been just fine. Our conclusion is that either their Customer Service staff is very poorly informed or they want passengers to reserve spaces at the specialty, fee-required, restaurants (for which there were plenty of openings).

food was fantastic; staff and workers were very responsive and professional. we were very impressed. look forward to another one on the same class.

First of all, My cruise history includes 35 cruises, 23 of them with Royal Caribbean. In all fairness, the ship is beautiful but in my opinion there is a lot of wasted space. This ship is not ready to sail.

My impression of this ship is that it was designed to maximize RCI's bottom line rather than give passengers more. There are 4 complimentary restaurants and at least seven you must pay for. The staterooms are smaller so they could fit more passengers. They no longer have assistant waiters in the restaurants.

RCI payed so much attention to the technology that they totally overlooked the passengers.

                                                                             DINING

Dining was a frustrating experience. You must have reservations and at times expect to wait an additional 1/2 hour. We were given a light up pager like you would get in a highway chain restaurant. In virtually every restaurant we ate in, one or several menu items were missing. This started on the first night of the cruise! Food was OK but I wouldn't rave about a single meal. One person waited on you and seemed to struggle trying to place your order on a tablet. The service was slow and we missed several shows because of it. Our water glasses were seldom refilled and we missed the interaction you got when you had the same waiter every night. The menu's are small and stay the same. Jamies and Izumi were my two favorites. We spent weeks prior to this cruise linking 8 people to the same dining schedule only to be told upon boarding that there were no reservations listed. Customer Service was pretty much useless and seemed overwhelmed. A phrase we heard frequently was " There's nothing we can do". The Windjammer constantly had tables that were not cleared off. To order an omelet we were given a pager. If I had known it would take 20 minutes for my omelet I wouldn't have ordered it.

                                                                        ENTERTAINMENT

Mamma Mia was outstanding and rivaled the Broadway version. I did not understand the other shows. One show in the 270 seemed like an attempt to mimic Cirque Du Soleil with a floating Cellist and singer who sang the same song for 15 or 20 minutes. She was elevated and the other performers spent 15 minutes waving her gown??? The show had to be cancelled 2 nights due to excessive ship rocking. At night the 270 seemed almost empty when they played what I'll call elevator music.

The robot bar was boring after 3 minutes and that area was always empty since performances were limited and robots were malfunctioning.

The Bumper cars, rip cord and wave rider were great but you had to stand in line & make reservations. The North Star was OK but you had to stand in lengthy lines twice to ride it. Once to get a reservation & once to ride it. (If it was still operational).

The ship was missing much of the daily activities the RCI used to supply. The venues were often too small considering the number of passengers on the ship. (We often could find no seats for the activities.)

The Diamond lounge was way too small and we were told to get drinks at other bars. (Most bars we visited didn't take our order for at least 1/2 hour because they were understaffed).

The emphasis in the design of this ship was misguided and focused on technology rather than practicality. (You don't need to be a brain surgeon to realize that the children's pool shouldn't be next to the smoking section.

This ship would be ok for first time cruisers or younger people but for those of us who like content in our cruise and traditional dining the ship is a Quantum disappointment. I have read several  5 star reviews and have to assume they were given by stockholders or persons given a free trip. I have never written a negative review about a single cruise I've taken, but this was my worst cruise. You now have to WORK on vacation and stress out when technology goes awry.

We have cruised on most of RCI ships and have no problem cruising on any one of them again except Quantum or the Seas. Will never cruise that ship again. Poorly laid out. Stayed in a junior suite on deck ten which was noisy from all the popping and cracking and banging when ever the water was a little choppy. We did back to back with an eleven day and an eight day and the thermostat didn't work right for the entire cruise. Complained several times to guest services with no results. They did come and look at it, once ringing our door bell a 2:30 AM to check it, but it was never fixed. Usually when RCI builds a new ship they spend millions of dollars on artwork. ON Quantum they spent tens on dollars. Asked a couple of officers a question and was told they would call us with an answer, but never heard from them again. As far as ripcord, it was much to much prep time for only one minute in the chamber. Bumper cars is only a two and a half minute ride. North Star didn't work most of the time on the first cruise. Entertainment was excellent, but seating to get a good view of the entertainment was the worse of any ship we have been on. Food in Windjammer was not up the their normal standards.

HATE DYNAMIC DINING. Too few items on menu and same menu repeated every week. Have to make reservations for everything. Ugly cabin hallways with Wal Mart wall hangings. Ripcord is a one minute flight. Bumper Cars is a two and a half minute ride. North Star might be about five minutes if it is even working. Much of the food in Windjammer was luke warm at best or cold and dry. Took way too long to get tables cleared. Guest Services was willing to try to help with issues but no one ever smiled. One bright spot was our stateroom attendant was excellent. We think RC is making a huge mistake building four more ships all designed with Dynamic dining before they know how customers feel about it on the only ship they have that currently has it. The feedback we got from other passengers was they hate it.

This was my first Royal Caribbean cruise and the ship is spectacular, unfortunately once aboard it starts to fall apart.  RC should have paid more attention to how their new Dynamic Dining would actually work than on robotic bartenders, elevators, and the NorthStar that didn't work.  I could live without technology working and since this was an inaugural cruise I expected some problems.  What was shocking was the lack of service both in the restaurants and on the upper pool decks, Solarium, and Schooner bar.  I've never been on a ship where there was no wait service in the pool area!  I traveled with my handicapped mother in a wheelchair and I served her more than anyone ever served me...and it was my vacation too!!!  Service in the restaurants without upcharges was terrible.  We did not have one breakfast served to us properly without something missing....like toast, like juice, like bacon.  We finally gave up and went to the buffet for breakfast (of course that meant I would be fetching and serving my mother).  

You must make reservations for dinner and you are to have reservations for all shows (or stand in a line for an hour), I felt like I was a slave to my smartphone calendar. By Day 5 (of an 8 day cruise) I was ready to go home.  This was echoed by many loyal Royal Caribbean cruisers as well as the newbies like me.  Please lobby RC to not change all their ships to Dynamic Dining and to remove all the upcharges for basics like a Johnny Rocket hamburger and shake on the pool deck.  I was told that each restaurant and bar is managed independently of each other.  What a mistake.  Some days you could get a bloody mary in the Schooner Bar and other days you couldn't because they would have run out of tomato juice.  Some days you could get a type of wine in one restaurant but not in the other.  

I felt bad for families with teens expecting all the activities that were advertised.  Air Hockey costs $2 per game, many of the XBox stations didn't work and those that did work wouldn't play the games the kids wanted.  You could only roller skate, go on bumper cars, Skydive and Rock Climb at very limited hours. Oh, and did I mention there were no Sports Bars!!! We couldn't watch any College or NFL football during the cruise because they didn't have a license (or some nonsense) to display the games in public or in our staterooms.  

Everyone says this terrible experience was not normal for RC and that I shouldn't let this stop me from taking another cruise on another ship.  Unfortunately, I saved 2 years for this vacation and paid over $5,000 to be so utterly disappointed I am not likely to cruise again soon.

Nice ship, disappointed in the food but possibly because it was only two days they didn’t try as hard. Some really cool new features. Staff was good and attentive. The lines were pretty long every where. Won’t rule out another trip but definitely hope it improves some.

Had the pleasure of enjoying the new RCCL ship the Quantum of the Seas, This ship is aesthetically beautiful, the color schemes and the decor throughout the ship are very pleasing to the eye. The size of this ship made you feel like you never left port as not once did it feel like we were out at the open sea, so anyone afraid of rocking this ship was the smoothest i have ever experienced. The entertainment was good, went to Mama Mia, which was a great evening, really Broadway quality, not a lackluster performance, recommend it highly. The comedian was very funny and provided lots of laughs. Starwater, the other production show on te ship was not for me, many people i spoke to liked it, i found it rather boring and walked out after 20 mins. Was able to experience IFly, which was a great experience, with wonderful instructors, a fun experience for anyone young or old. It was too cold to try any of the water activities. The food overall was good, not great. I enjoyed the Cafe 270 and the Grande for dinner, very good, the buffet is a typical; buffet, not to my liking, (i dislike buffets) and very crowded, hard to find seating if you are not there early for breakfast and do not split up as a family as you will have a hard time finding each other. Many venues throughout the ship to grab a quick dessert or slice of pizza, very convenient and good quality. The casino allows smoking and the air is filled with smoke, if you are a non smoker it is tough to bare, it will help you not lose money i guess, they could have done a better job of filtering the air in the Casino. The cabins, i had an outside with a balcony, were a decent size and comfortable, with flat screen TV's. All in all i like the new Quantum and would recommend to someone looking for a large ship with lots to do.

Quantum of the Seas  proved to be a wonderful experience. I really enjoyed checking in because it went so quickly.  We tried I-FLY and it was an amazing experience sky-diving simulation.  Our balcony was great. The stateroom was loaded with storage. The food was delicious and elegantly prepared. We enjoyed the shows and the bumper cars, and the NorthStar. I highly recommend this ship. It is beautifully designed, there's lots of restaurants and there are lots of activiities to participate in. We were never bored! All the bartenders  made great martinis! The ship is just gorgeous.

Was on my first cruise ever, and what a treat it was to go on the Quantum!  I don't have anything to compare too, so I guess that would be my downfall of this review.  But on boarding was easy!  The transfers from Newark were there right away, and then checking in to get on the boat was only a 5 minute process!  Once on board I was able to bring my bags right up to my room where there was an envelope that had my sea pass band and card right in it.  LOVED the balcony and wish I could of taken advantage of it, but will certainly book a balcony in future cruises.  The room itself was nicely decorated and seemed like it had enough room for two people.  I loved that everything was brand new!!

The first thing we all did was to look around!  It was nice to have the ship Wifi, so I was able to text people that had Iphones with out being charged.  We got a drink down at the indoor solarium.  It was nice in the cold weather to be able to be warm and have a tropical feel, and if we were daring enough to use the hot tub or pools.  We also went down to the sports complex and tried the bumper cards, it was the perfect time because there was no line.  I was just in awe how they could do all of this on a ship!  Dinner the first night was at Silk, one of the specialty restaurants.  It was good, service was Ok, and they seemed to be very busy, as we didn't see our waiter hardly ever.  Next was Mama Mia in the theater.  It was a great production!  It was nice that it was the whole thing and not an abbreviated version.

The next morning was dining at the Windjammer buffet.  It seemed very typical of a large buffet and I was able to find tons of stuff to induldge in!!  We then spent the day just looking at all of what the ship had to offer!  The NorthStar and Ifly would of been nice to try, but the waits were too long and I didn't want to waste time in line when I could of been eating or seeing the sights.  We grabbed coffee at Starbucks and just walked around!  We grabbed pizza at Sorrento's and I then lounged in the Solarium for a few hours.  It was AWESOME to grab a chair in the front of the room and just watch the water going by with a frosty drink in my hand.  That afternoon might of been the only downfall of the day, my card or my wristband was unable to unlock my room.  After 3 attempts down at customer service, the poor lady down their followed me up to my room and waited for the maintenence guy to come and fix it.  I get that technology has it's kinks, but it just took about 90 minutes to fix and missed out on a few things because of it.  Dinner that night was at the American Icon Grill.  Food was good and was excited to try everything.  But again the waitstaff was hardly around and felt like there was a long time in between courses.  We did a few clubs that night and decided to forgo our restervations at Starfall when we heard not so good reviews in our group.

My favorite part was probably the bionic bar!  Being able to be so in control of your drink and to have cool robot bartenders make your drink was awesome!!  I loved watching each and every one being made.  It might be because I'm the daughter of a robotic engineer, I can appreciate all that goes into that.  SUPER cool!!!

All in all I would really enjoy going on this ship again, in a warmer climate to be able to take advantage of all that it has to offer!

Royal Caribbean as always been the trailblazer in ship design innovation and the Quantum is no different. From the North Star to the Robot Bartenders everything rings technological innovation.

First impressions are always the most important and Quantum delivered..The new terminal at Cape Liberty was great........no lines because they have speeded up the processing........just show your passport for verification/ let them swipe your credit card and away you go.  Once on the ship your room key is waiting outside the cabin in a secured envelope.  Great.  In cabin you will find wrist bands that take the place of your key card.  No need to worry about pockets Wristband becomes the everything card.

Balcony cabins are nice size and well decorated.  Balcony chairs had ottomans to give more of a lounge seating effect.

Overall impression of the ship is one of understate elegance.  Wonderful art installations all over the ship.  Unique and clever.  Don't miss the chandeliers and wall hangings......Museum quality.  They should have an Art tour of the ship

So many different bars and lounges.  You could do a different one every night.

Loved the idea of the bionic bar but it was always crowded so never got to try it . We did try several of the specialty venues including Michael's Genuine which was great.

Another highlight were the shows.  Mama Mia was as good as on Broadway.  Fantastic

I believe that with additional training and more experience the ship will be 5 star.  I will definitely go on this ship again

Went on the 2 night Quantum and WOW next level ship as your walking around your mouth is to the floor.TOP NOTCH.With any new ship,there is some changes and will take time to work the kinks out.The Dynamic dining you NEED to PREBOOK.Many people went up and were rejected due to no reservations.Do not wait til onboard or a week before to book shows and dining or it might not be the best experence.Service was ok and needed a lil touch up but its a new ship and things are ran a lil different than other ships.Overall very great shows and next level ship.Had a great time and would recommend to anyone!!