Stretching it a bit to give it 4 Stars
Quantum of the Seas Cruise Review to Caribbean - Eastern
Sail Date: March 21, 2015
Ship: Quantum of the Seas
Cabin Type: Balcony
Traveled As: Couple
Reviewed: 3 years ago
This should be a 5 Star Ship rating, but sadly I'm stretching it a bit to give it 4 Stars.
Ship is Beautiful - room and bathroom fantastic - love the shower. The Storage great -whoever designed this layout did a remarkable job. Super high tech, Great!!! wi-fi , North Star Fantastic, Bumper Cars Super fun, bad weather on the last day when I had scheduled IFly so wasn't able to test, but look like lots of fun.
Very Good music and Show second to none. I like Karaoke but opportunity to partake seam limited.
Still lots of new things to experience and of course not everything is suited for everyone, but there's a lot that everyone can find that is suited for them
So Why 4 Stars (Actually 3.5 Stars if it was available) instead of 5 Stars
Many Exceptional Feature "EXCEPT"
I could good on and on about some great things but this one EXCEPT area has a negative effect on everything else, and this is not the only review that will point it out. So Please RCCL listen because it's a fantastic ship and it's a shame to see it drag down so much by this "EXCEPT"
I've been on 40 cruises and let's face it Dining is important ( Hey I'm Cruising) and cruising means eating and eating great food with great service is required to make a cruise Great and earn a rating of 5 Stars.
On the Quantum you're forced to book all restaurant dinners as soon as possible and if you don't you're very likely not going to be able to eat at that restaurant and even less likely to eat at that restaurant at the time you would like. We tried online booking weeks before the cruise only to be informed that most weren't available and let's face it most people won't realize they must book that early. So when we first boarded the ship we rushed to try and make reservations again. We spent an hour making reservations and were unable to reserve everything we wanted, and even less able at the time we really wanted.
Because of this dilemma we soon found when looking at the daily planner that our dining reservations overlapped every night activities that we would have loved to attend. If we cancelled our dinner reservation to attend we'd be unable to reschedule. The dining booking setup truly hampered our enjoyment.
I truly believe the ship is understaffed and even had to go to bar often to get a drink.
Waiters mixed orders in some area and forgot what you asked for at some venues. In most cases the waiters were obviously hard working just under staffed. In one restaurant after approaching the manager/host/receptionist we waited as he went off to clear several tables. The dining concept I feel is good, but I also feel lacks the necessary capacity required to make it problem free. This ship has all the makings to be five Star, but sadly until they work out the dining problems which can disrupt the entire day schedule they well never average 4.5 or 5 Star rating. In fact it's unlikely they will average 4 Stars.
Most of the dining staff is very good, but due to the lack of staff it averages fair. The Quality of food overall we found to be Good but not Great, however the Wonderland Restaurant is exceptional in taste and service. A must on everyone's to do list.
So overall we had a good cruise, but the listen here I believe is when a ship is this New and this different give them a minimum of two years to get it together.
So my advice book your restaurant early online - book Wonderland - EXCEPTIONAL! - and be prepared to be somewhat disappointed with other dining on the sister ships. I say sister ships because the Quantum is currently getting some modifications for its near future China Cruises so it likely you won't sail her in the near future, but rather one of the twin sisters.
Food and Dining
Service and Staff
Cabin / Stateroom
Book restaurant early online- book Wonderland - EXCEPTIONAL! - be prepared to be somewhat disappointed with other dining on sister ships. I say sister because the Quantum currently getting some modifications for near future China Cruises so it likely you won't sail her in but one of her sisters.