1st impressions are everything...

March 24, 2015 made the purchase of a stateroom with balcony over the phone. Was thrilled to get a room on this ship after 3 attempts ! So I guess I just went with the flow of info. being affoded to me while taking notes. I was told that there would be 2 queen size beds that can be pushed together ( turned out to 2 doubles ). Was not impressed by location of balcony in recessed portion of ship, over a smokers lounge ( not disclosed at all to me ). A sleeper sofa ( our 50lb. son of 6 just fit on it and couldnt sleep on it because of its park bench suppleness ). Two weeks before the cruise leaves, 04/05/15 -the day after I purchased, was not told that I would be locked out of reserving the so called "DYNAMIC DINING" (NOT OPTIONAL). So upon entering the Quatum my wife went in one direction and I with my son in another to seek out all 15 restaurants and try to get reservations. Five of the fifteen were meal included and water. Drink package sold seperately and with varying options...approximately 4 hours later we finally seek out our room with unfinished reservations looming. The ship seemed to cater to teenagers in the gaming area. After spending addtnl monies to play per game we were told to leave the gaming area in the middle of a game with our son because it was teenager time slot ?! Appalled, we finished and then had to explain to our son as to why...So then we go to the Xbox game area on another floor where it was o.k. to be present but a posted sign stating 20 minutes per player kept us in contention, so we waited in the chairs provided for gamers. A half hour goes by and we speak up to get our son to play with another waiting and we were going to have to negotiate the play time with another set of teenagers not present but related. We assured our son and next gamer that we would wait the addtnl 20 minutes so they could play...VERY TRYING TO SAY THE LEAST! The other areas had no signage posted, so the younger ones were at the teenagers discretion as well as their parents who pawned them off to this area...Their was some unique things to do and see, thank God! Excellent shows to be viewed ( with reservations ). Restaurant service was an acquired taste. Few employees to service the patrons and delayed deliverance of food did not make for a great send off. Food was hit and miss amongst all. We were told by staff as well as frequent cruisers that this ship had many great shortfalls...especially the Dynamic Dining! People who successfully booked reservations months in advance were told that the computer glitches erased the reservations and werent allowed in ! If you showed up on time at opening, you could clearly see the vacancies through out but were told to wait on another line for the reserved to show first !?! The best experiences we shared on a daily basis was with the upkeep on our room. Wayne, was someone who needs to be in the public eye. A PROMOTION IS DEFINITELY NEEDED TO THIS GENTLEMAN ! A true diservice to him and future guests not to be afforded his presence...THERE, I ended on an up note.