Quantum of the Seas Cruise Review to Caribbean - Bahamas

Contributor Level: Third Mate

7+ cruises


Helpful Votes

4 out of 5

Re: Restaurant's service- delayed, not because of the waiters/waitresses, but due to understaffing.

Sail Date: December 12, 2014

Reviewed: 2 years ago

Traveled As: Singles/Friends

Room Type: Inside

I would have rated our recent Quantum experience a five star, EXCEPT for the UNDERSTAFFING of the restaurants. The waiters/waitresses were excellent but they can only do that much. In some restaurants, we have one waiter for 2-3 tables. In other ships, there is the head waiter, waiter, assistant waiter. The variety of the menus is very limited. Otherwise, everything was wonderful. The shows- Star Water and Sonic Odyssey were out of this world--just magnificent.

I did not see a lot of "happy employees' faces". Maybe, they are overworked and could not put a smile on their faces anymore. Just remember, happy employees means good business.

Ship Quality
It is a beutiful ship.
Food and Dining
Understaffing of restaurants which lead to delayed service. Limited variety of menus
Service and Staff
Rachel, maitre'D of Grand Restaurant is an angel.
The best.
Destinations and Excursions
Cabin / Stateroom
Our cabin steward is excellent. The only thing about the cabin is we have to ask for almost everything--like shampoo, conditioners, facial tissues, bath robes etc. which we never do in other ships. All these are
there in the room already.
Nassau, Bahamas The Atlantis tour was great. Our guide was ecellent.
Cococay (Cruiseline's Private Island)
The food was cold. Menu poor.

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