We booked the world cruise for 2019 but while on the Prinsendam we cancelled it because of our bad experiences we had! And the sad part is that nobody cares about it! Will take our money to a different company that appreciate loyal guests!
Embarkation
3 out of 5
Was ok! Nothing special!
Ship experiences
Food and Dining
2 out of 5
Outdated and the food was tasteless most of the time! And the food portions where of the charts! Some big, some small, you never know what you are going to get!
Pinnacle Grill
5 out of 5
Nyhat , the Manager was the best and his crew also!
Onboard Activities
2 out of 5
Pool, bingo! The guest entertainers and the friends onboard of the officers took over the pools, so the guests had no more space to enjoy it!
Entertainment
Bad entertainment, cheap and loud
Children's Programs
No kids
Service and Staff
3 out of 5
So much to say, and not good things!
Ship Quality
3 out of 5
They are bothering the guests because they clean and change carpets during meals hours! And cleaning the decks during sea days so they move guests from their seating areas to do that!
Cabin / Stateroom
2 out of 5
Not very clean, specially under the bed and the corners! Outdated and no plugging! Old TV
Ship tip
Don’t, unless you are ready for bad entertainment, outdated ship, and facilities, average food, and the list goes on
Bad! Been escorted by the officer to pay for the duty free which is not free! The shops say it’s duty free but when you go back to us they check you and make you pay! They should let the guests know about that!
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