Oosterdam - Sydney to Aukland

Oosterdam Cruise Review to South Pacific - Australia

Cruises: 4-6 cruises
Review: 1
Helpful Votes: 23

Overall rating:

3 out of 5
Verified Review
Oosterdam

14 Night Australia & New Zealand (Sydney To Auckland)

Sail date: October 27, 2013

Ship: Oosterdam

Cabin type: Inside

Cabin number: 5023

Traveled as: Couple

Reviewed: 11 years ago

Review summary

We booked an inner cabin (5023).  The first night we hit rough seas and it sounded like a wrecking ball was hitting our cabin.  At 3 in the morning I called the front desk to report it and they said it was just rough seas, however we were unable to sleep all night with the vibration of the room and the banging.  In the morning I reported it to the front desk at which time the person I spoke to said that they had not heard of any other complaints, but she would look into it and get back to us.  By the end of that day, she had not gotten back to us, so I spoke to the customer relations Supervisor who said that if it happend again, call immediately and someone would be sent to the cabin.  Well, that night, again we hit rough seas and the same thing happened.  I called the desk and they sent an engineer who immediately heard the noise.  He told us that in the middle of the ship are two plates that are there to stabilize the ship in rough seas.  He also told us that other people had reported it (as opposed to what we were told at the desk). Obviously, this is a common problem, but when we first reported it, they spoke to us like they didn't know what we were talking about.  They moved us to a different cabin that night to sleep, and the next morning the Supervisor moved us permanently to a different cabin that did nt have that problem.  The Customer Relations Supervisor handled it in a professional manner (as opposed to the first two people we spoke to) and he comped us and our guests for a dinner at one of the restaurants.

 

Outside of the room problem the cruise was excellent.  The food was very good (no "WOW" factor, but very good) and our Stewart in the dining room was outstanding.  The entertainment was very good for the most part, with the highlight being when the ship's staff gave a presentation of their National Cultures (one night Phillipine and the other night Indonisian).

 

The only other negative feeling of the cruise is on one of the formal nights we had black and white pcitures taken as well as the ones they take of you when you enter the dining room.  We purchased the formal pictures (set of 5 for $99).  We went back to see the black and white photos and six of them were outstanding at which time we asked what the price would be.  $875 for the 6 photos which I found outrageous.  If we didn't want them developed and just receive a digital copy (CD) it would ONLY be $750.  That's more than $100 a photo just to take the photo and download it to CD.  While we loved the way the pictures came out, we passed on the offer as this asking price is rediculous.

Ship experiences

Food and Dining

5 out of 5

Onboard Activities

5 out of 5

Entertainment

5 out of 5

Service and Staff

5 out of 5

Ship Quality

5 out of 5

Cabin / Stateroom

1 out of 5
As stated in my review, our original stateroom was unlivable, however the room they moved us to was very nice.

Ports of call

Sydney, Australia

5 out of 5

Melbourne, Australia

5 out of 5

Hobart, Tasmania, Australia

5 out of 5

Cruise Milford Sound

5 out of 5

Cruise Fjordland National Park

5 out of 5

Port Chalmers (Dunedin), New Zealand

5 out of 5

Akaroa, New Zealand

5 out of 5

Wellington, New Zealand

5 out of 5

Napier, New Zealand

3 out of 5

Gisborne, New Zealand

5 out of 5

Tauranga, New Zealand

5 out of 5

Auckland, New Zealand

5 out of 5
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2 Comments

CruiselineQ    11 years ago

We'd love to see pictures if you have any! http://cruiseline.com/photos

VegasCruisers    11 years ago

We took wonderful tours in each port. We had two days in Sydney before the cruise started, so we went to the Sydney Zoo by Ferry. The Zoo is incredible. We also did a tour of the Blue Mountains. In Akaroa we booked a cruise (at the port, not on the ship) that went to see Seals and Dolphins. The ships captain actually let my wife pilot the ship for most of the trip! At one port we took a flight in a Seaplane (also booked on shore). Through the ships bookings we took trips to Maori villages, Sheep farms, Aborigine demonstrations, town tours, Botanical Gardens, Caves with Glow Worms, etc. It all melds together so I can't specify which port offered which excursion. A walk through the shopping area of Sydney by the port is an excellent trip and we also went to the top of the tower in Melbourne for an incredible view of the city. Lots to see and do and an abundance of cultural education.