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4.1 out of 5

A trip of a lifetime by rogyanks

Verified Review
/ Sail Date: / Traveled As: Couple

The overall experience was terrific. The Disembarkation was a mess. Seems like every ship was in port at the same time. Buses were there but, you there was lack of direction.

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4.1 out of 5

Great trip with some wonderful ports. by shar1221

Verified Review
/ Sail Date: / Traveled As: Family (older children)

Ship needs to be refurbished. But overall, the staff was great and we enjoyed the ports.

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4.2 out of 5

I don't think I'm the target audience for this cruise by eolyn

Verified Review
/ Sail Date: / Traveled As: Family (older children)

I'm in my 30s and perhaps that is the problem, I know that we are not the target audience for this cruise. We went with my father in law who is in a wheel chair and I will say that they did a reasonably good job at making things work for him. I suspect better than other lines. Their ground staff was in constant confusion and no one really knew what was going on, getting things resolved took multiple phone calls. Our pre-cruise hotel was oversold and holland completely dropped the ball on that and the transfers. The post cruise transfer was also really poorly managed and required standing the sun for 3 hours with our bags. But - they did have options for people in wheel chairs and it more or less worked out. At one port, they didn't have any employees in the terminal and sent us the wrong direction killing 30 minutes of our tour. The activities onboard were the worst I've ever experienced. I don't know if the cruise director has any additional staff helping her, but I only ever saw her. They didn't really schedule any activities, certainly nothing after 8pm. Many days were spent reading since there was nothing to do other than seminars trying to get your money or live classical music. Trivia was only scheduled in the middle of dinner every day. no Karaoke. no other little things to do to pass the time. Feedback was provided via their mobile "app" but no one ever followed up. Speaking of the mobile app, it's not a mobile app, but a web page really. Carnival (their parent company) has a brilliant mobile app which includes chat and other feature and the ability to message people. While holland has this function, it doesn't notify the other person, which makes it useless. The food and service was second to none, mostly. Things are a bit confusing since they try to offer additional service over other lines - like you can't put food on your own plate at the lido, they get you drinks and such, but they don't have the staff to really handle this efficiently, so I ate breakfast without drink 2 or 3 times. Being a bit more pushy would have likely worked to help me. High end food options were everywhere, smoked salmon on the lido buffet in the morning, real, quality lobster tails in the main dining room, etc. Note that breakfast in the main dining room was actually a bit worse than the lido breakfast. It didn't have any additional options, actually less options. All in all, it was a good cruise, but I don't think I'm their target audience. I wouldn't pay a premium for this cruise over NCL for example.

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3.4 out of 5

The little issues added up! by richardom5

Verified Review
/ Sail Date: / Traveled As: Singles/Friends

Lots of little issues that added up to make for a poor experience

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4.6 out of 5

Great cruise/HORRIBLE WIFI by leem012456

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/ Sail Date: / Traveled As: Couple

Cruise and crew were fantastic. WIFI was the worst I have ever seen.

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4.8 out of 5

Wonderful Cruise-- Would definitely do it again! by leumk01

Verified Review
/ Sail Date: / Traveled As: Singles/Friends

I have been on 3 cruises prior to this one and this is definitely one of the top two. It's hard to beat Disney, especially when cruising with small children. However, I did not have small children along this time and cruising in Europe is definitely much different than cruising in the Caribbean. It's hard to choose a favorite since this cruise was so different from the Disney cruise but those two are definitely my top two!

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4.8 out of 5

one of the best cruises ever! by jerrykoch

Verified Review
/ Sail Date: / Traveled As: Large Group

very enjoyable cruise. we received excellent service from a very polite and competent crew. food went beyond our expectations and the ports were beautiful. Kotor was a real surprise! there was nine of us and we had the time of our lives! thank you holland america for a wonderful vacation.

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4 Comments
4.9 out of 5

Magnificent Mediterranean Cruise by Colleenwoodhous

Verified Review
/ Sail Date: / Traveled As: Large Group

Staff on ship were fantastic!! Table 89 waitstaff were experts, engaging and really made it fun to go to dinner! I also need to mention Archie, one of he bar tenders we had at nearly every bar we went to, he is a an amazing mixologist as well as entertainer!! And I have to say that Vara and Jez in the explorers lounge are treasures!! Thanks for a great vacation!!

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4.2 out of 5

Good things come to those who go! by BryanandGina

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/ Sail Date: / Traveled As: Couple

Fun adventures in the Adriatic, Ionian, Mediterranean seas.

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4.9 out of 5

Relaxing Atlantic crossing by nan43pw

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/ Sail Date: / Traveled As: Couple

It was an awesome cruise. We will be cruising the Mediterranean again in the near future.

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4.3 out of 5

Oosterdam Panama Canal Cruise by conkenrileth

Verified Review
/ Sail Date: / Traveled As: Large Group

Most of it was great had some problems because the ship was going into dry dock after our cruise so it had some things that needed fixing and seemed like they just wanted the cruise over.

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4.8 out of 5

10/10 Will be back for more! by ChaunceyLynn

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/ Sail Date: / Traveled As: Singles/Friends

We enjoyed everything, from the entertainment, to the food, to just relaxing on the top deck! I'm surprised how windy it can get, but the sun rises and sunsets were worth it alone.

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Was this review helpful? 9
4.3 out of 5

Excellent winter break by jh53627656

Verified Review
/ Sail Date: / Traveled As: Couple

Good first cruise, attentive and friendly staff, good food. Wish Explorer Cafe opened earlier.

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Was this review helpful? 7
4 Comments
4.3 out of 5

Mexico with the Melvilles 2018 by shelleythompson

Verified Review
/ Sail Date: / Traveled As: Couple

Had a great time with our long time friends on this cruise. overall it was great, just a little disappointed that it being Valentines Day it was as if nothing was going on. They Showed a Animal Movie as the main entertainment that day. Hubby Loves Holland but I'm note so sure I do. Wait Staff were the best part of the whole trip and relaxing watching movies in my room.

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4.1 out of 5

Average cruise to mexico by mstevens41

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/ Sail Date: / Traveled As: Couple

Food and service great. Ports of call average but the hassle from the locals was not worth it.

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4.9 out of 5

Really great cruise to Mexico by bhdickson

Verified Review
/ Sail Date: / Traveled As: Family (young children)

This was a great cruise from start to finish. The ports it visited are really good ports. The food was excellent and the service we had was very good. Everything went very smoothly and we were really sorry to have the week end.

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2.3 out of 5

Holland America is now mundane and bottom-line cheap. by llghere333

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/ Sail Date: / Traveled As: Couple

This was our 59th cruise. Holland America was the Grand Dame of cruise ships up until a new president was installed 3 years ago. They are now a cheap cruise with serious crew cutbacks and elimination of amenities. Obvious emphasis is on bottom-line profit and less on passenger comfort and attention to the little things. They were once our number one favorite because of their appeal to older passengers and sedate amenities. Today, in our minds, they rank fifth along with Carnival by trying to appeal across the board to everyone and in the process have lost their branding. All of this was confirmed with fellow passengers who said they were disgusted with the decline in the Grande Dame and their lack of attention to the small things.

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4 Comments
4.8 out of 5

Relaxing by ggoodwitch

Verified Review
/ Sail Date: / Traveled As: Couple

Nice & relaxing. Enjoyed the food and not having to cook. Enjoyed our room & our veranda.

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3.3 out of 5

Christmas Cruise by anneabq

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/ Sail Date: / Traveled As: Couple

We enjoyed getting away from the cold and visiting with friends that went along with us. Cruise itself, well certainly been on better.

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Was this review helpful? 4
4.3 out of 5

Enjoying Hawaii by Dhowardmbc

Verified Review
/ Sail Date: / Traveled As: Couple

Had never cruised for more than 7 days before. Overall Cruise was very enjoyable and there was enough to do to stay busy. Wish there could have been better access to sports on TV. Only got Limited news stations. On demand movies and TV were good. Food was very good but slow service in main dining room was an issue.

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