Magnificient and Perfect cruise....very enjoyable

Cruises: 2-3 cruises

Review: 1

Helpful Votes: 19

Review summary

COMPLIMENT OF STAFF - TO THE NCL'S LT Jenny LIM Regional Vice President – Fleet Hotel Operations Norwegian Cruise Line Holdings Ltd Cc: Mr. Tyson PINTO – F&B Director Dear Jenny, In general, people are quick to complain, but I would like to express my sincere thanks and appreciation and start your day with a praise and feedback on our stay/experience with NCL – Lisbon Cruise 2022 and to sum it all up, your team member was all exceptional professional, kind and courteous and did not disappoint us in anyway. This very trip is also both my wife (Doki / Mahdokht MERAJI) and I’s celebration our 40th anniversary. Both Doki and I have travelled much, and most of our past experiences have always been in the Asia continent, and not so much with cruises…but I must admit, NCL has been extremely pleasant and kind to both of us, above all, we have also noticed many people we have meet in the past 10 days here, also enjoyed the experience as much as we have. Additionally, in the past 10 days since checked in, I must let you know how much I have appreciated the consistently excellent work and all the little details from your staff, that had helped us feeling being in Lisbon Norwegian cruise, truly “home away from away” with such great comfort and much care; despite being far away from family, with some motion sickness in the first couple of days….and of course, the complimentary bottle of Chianti from Tyson had helped smooth and eased the motion sickness very dearly and quickly (Tyson, again, thank you very much for being so thoughtful and your kindness). I must share with you my feedback and experience we have had during our stay, as we have been incredibly pleased with your team’s commitment to highest quality services. Housekeeping – We have truly enjoyed the relaxing atmosphere with all cleanliness and friendliest services by Mr. Fulgencio TAMESIS Jr. (also, we have been calling him Paul). We have enjoyed all the friendly conversations every morning before going to breakfast as he has started his day, particularly of his wonderful opportunity here with NCL and sometimes sharing some short stories of his family and the beauties of his hometown back in Philippine. As well, I had observed of his engagement with all other customers on the same floor with consistent friendly manner, and they all appeared to enjoy their times chatting with Paul in the hallway. Paul has inspired us in many wonderfully considerate ways, even this morning before we had left for Cadiz, Paul had dropped our laundry with the most friendliness manner. We did give a personal R&A to Paul with $50 USD cash for all his efforts. Of course, every staff on the NCL cruise has been wonderfully kind and very professional. Also, the many choices of food and beverages have been exceptionally wonderful with highest quality. The two other staff worthy recognized: Ms. Johanna ZENKER and Sibomgile MDITSWA, truly very kind and wonderful photographers…..with endless of kindness and beautiful smiles at every greetings. Jenny, I truly understand of your important role within your organization, but I must let you know of your team effort, and it is such people in the organization as mentioned above, who have helped with making your Company great, and if I may say that they are all a true credit to Norwegian Cruise Line and fully epitomizes what 5-Star Service is all about. Please pass on our sincere thanks to everyone and above all, Wishing you all the most magical and wonderful Christmas and a most Heathy and Happy New Year 2023 and a Gong Xi Fa Cai to you and everyone. Indeed so, we are so looking forward to our next return trip already. Yours sincerely, Thomas Nguyen

Embarkation

Ship experiences

Food and Dining

Onboard Activities

Service and Staff

Ship Quality

Cabin / Stateroom

Ports of call

Lisbon, Portugal

Funchal, Madeira

Las Palmas, Gran Canaria, Canary Islands

Santa Cruz De La Palma, Canary Islands

Arrecife, Lanzarote, Canary Islands

Gibraltar (U.K.)

Malaga, Spain

Cadiz (Seville), Spain

Disembarkation

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