Great trip until it wasn't

Item: Norwegian Sun
Rating: 3.8
Author: brad1439354

Norwegian Sun Cruise Review to Alaska - Inside Passage

brad1439354

Contributor Level: Deck Hand

Cruises: 1 cruise (first)

Review: 1

Helpful Votes: 19

Overall rating:

3.8 out of 5

Verified Review

7 Night Alaska With Glacier Bay (Seattle Roundtrip)

Sail date: May 19, 2022

Ship: Norwegian Sun

Cabin type: Balcony

Cabin number: 9243

Traveled as: Couple

Reviewed: 2 years ago

Review summary

NCL is great at hospitality but seem disorganized when dealing with a public health emergency. We became infected with COVID on the cruise and the response was slow and seemed improvised. Medical issues were dealt with in a "cranky guest" attitude rather than with professional medical seriousness. If you plan taking a cruise, be prepared to deal with medical issues yourself.

Embarkation

2 out of 5

Unorganized and slow. No clear signage and lack of staff.

Ship experiences

Food and Dining

5 out of 5

Dining rooms excellent.! However, Buffets crowded. Too many staff hovering about making passage difficult. Lackadaisical hand-washing requirements.

Onboard Activities

3 out of 5

Entertainment

4 out of 5

Great musical stage shows.

Service and Staff

4 out of 5

Very good a hospitality. Not so good a handling a public health emergency.

Ship Quality

3 out of 5

Cabin / Stateroom

4 out of 5

Ship tip

Be prepared to deal with a COVID outbreak yourself. Bring your own tests and , if you can, stock up on Plaxad. Expect little help form the medical staff. .

Thumbs up

Ports of call

Seattle, Washington

4 out of 5

Icy Strait Point (Hoonah), Alaska

4 out of 5

Cruise Glacier Bay

5 out of 5

Juneau, Alaska

2 out of 5

Ketchikan, Alaska

5 out of 5

Victoria, British Columbia

3 out of 5

Disembarkation

1 out of 5

Sick with COVID, we were left to our own devices. We felt abandoned and the impression that once off the ship, we were no longer their problem.

8 Comments

Gwbigdog 2 years ago

Oops 😬

Thumbs Up 0

Flag

GriffFamily 2 years ago

Interesting comments on your comments. Some more info would be helpful for us who are about to cruise again this summer. Thanks for the info.

Thumbs Up 0

Flag

nclcruzr 2 years ago

What do you expect them to do? Did you go to the medical doctor? If you did you world have been quarantined in your room. All the cruise lines are doing the best they can to continue to deal with covid while keeping the ships running. You choose to sail during these times.

Thumbs Up 1

Flag

jec115 2 years ago

Thanks for reviewing.

Thumbs Up 0

Flag

yk07us 2 years ago

Sorry to hear you've got COVID on a cruise. My husband and I both got it a couple of days ago and it's no fun even being at home with med. care and drugs easily available. I hope you feel much better and recover fully. What's strange is that all companies were supposed to have Covid protocol developed and tried before even going back to cruising.

Thumbs Up 0

Flag

javawoody 2 years ago

Thanks for the info

Thumbs Up 0

Flag

AuntPinkie 2 years ago

Sorry to hear that you were treated poorly.

Thumbs Up 0

Flag

Dumfy75 2 years ago

Sorry you got Covid, unfortunately it’s common on ships now and a risk we have to take if we want to cruise. I’ve accepted I may get covid but how NCL handle the situation is what I’d like more info on. Did you test positive during the cruise and NCL didn’t care, or was it a test you got for disembarking to fly home? What protocols weren’t followed?

Thumbs Up 2

Flag

Other reviews of this sailing

Good trip but….