Was very disappointed, the quality of service is vastly different from our first Norwegian Cruise. Won’t ever cause this line again.

Item: Norwegian Star
Rating: 2.8
Author: hapiheylo

Norwegian Star Cruise Review to Panama Canal, Central America

hapiheylo

Contributor Level: Purser

Cruises: 2-3 cruises

Review: 1

Helpful Votes: 7

Overall rating:

2.8 out of 5

14 Night Panama Canal Westbound (Miami To Los Angeles)

Sail date: January 19, 2018

Ship: Norwegian Star

Cabin type: Balcony

Cabin number: 11512

Traveled as: Singles/Friends

Reviewed: 6 years ago

Review summary

Disappointed, not comparable to previous trips. Couldn’t believe how the staff was less friendly

Embarkation

3 out of 5

Being an older person standing in line for over 30 minutes was very difficult. Then being sent to a holding area waiting, without enough seating, didn’t start this cruise on a good note.

Ship experiences

Food and Dining

2 out of 5

Variety and quality was very disappointing. Also times food was available. Had to buy water, or dehydrate. Totally profit oriented. Water should be a given, not having to walk the entire ship.

Versailles Main Dining Room

1 out of 5

Horrible, rude waiters, being ignored, we complained to the manager

Onboard Activities

3 out of 5

Painting, shows, crafts, casino

Entertainment

3 out of 5

Service and Staff

2 out of 5

Ship Quality

3 out of 5