Was very disappointed, the quality of service is vastly different from our first Norwegian Cruise. Won’t ever cause this line again.

Item: Norwegian Star
Rating: 2.8
Author: hapiheylo

Norwegian Star Cruise Review to Panama Canal, Central America

hapiheylo

Contributor Level: Purser

Cruises: 2-3 cruises

Review: 1

Helpful Votes: 7

Overall rating:

2.8 out of 5

14 Night Panama Canal Westbound (Miami To Los Angeles)

Sail date: January 19, 2018

Ship: Norwegian Star

Cabin type: Balcony

Cabin number: 11512

Traveled as: Singles/Friends

Reviewed: 6 years ago

Review summary

Disappointed, not comparable to previous trips. Couldn’t believe how the staff was less friendly

Embarkation

3 out of 5

Being an older person standing in line for over 30 minutes was very difficult. Then being sent to a holding area waiting, without enough seating, didn’t start this cruise on a good note.

Ship experiences

Food and Dining

2 out of 5

Variety and quality was very disappointing. Also times food was available. Had to buy water, or dehydrate. Totally profit oriented. Water should be a given, not having to walk the entire ship.

Versailles Main Dining Room

1 out of 5

Horrible, rude waiters, being ignored, we complained to the manager

Onboard Activities

3 out of 5

Painting, shows, crafts, casino

Entertainment

3 out of 5

Service and Staff

2 out of 5

Ship Quality

3 out of 5

Cabin / Stateroom

4 out of 5

Roberto our Steward was wonderful, he made our trip fun. Was very clean. Beds were hard though.

Ship tip

Dont

Thumbs up

Ports of call

Cartagena, Colombia

3 out of 5

Panama Canal Transit

4 out of 5

Puntarenas, Costa Rica

5 out of 5

Puerto Corinto, Nicaragua

1 out of 5

Puerto Quetzal, Guatemala

4 out of 5

Acapulco, Mexico

2 out of 5

Cabo San Lucas, Mexico

2 out of 5

San Pedro (Los Angeles), California

1 out of 5

Disembarkation

1 out of 5

Horrible lines for customs, some people cannot stand that long. I was in tears

3 Comments

hapiheylo 6 years ago

This was our 4 th Cruise with Norwegian so I was able to compare. So my complaints were justified Hughes 15

Thumbs Up 1

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sailaway15 6 years ago

Y didnt u stay at home r travel with ur normal cruise company. I really hate people who go on holiday and complain. A holiday is what u make it.

Thumbs Up 5

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krisnbre 6 years ago

I'm sorry to hear it wasn't that enjoyable for you. Have you been on other Norwegian ships before or was this your first Norwegian one? We sale on the Star next month..

Thumbs Up 0

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Panama Canal Cruise

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