Baltic tragedy

Norwegian Star Cruise Review to Europe - Northern Europe


Contributor Level: Purser
Experience: 4-6 cruises
Review: 1
Helpful Votes: 2

Overall Rating:

2.0 out of 5
Verified Review
9 Night Baltic Capitals (Copenhagen Roundtrip)
Sail Date: June 25, 2016
Ship: Norwegian Star
Cabin Type: Suite
Cabin Number: 12510
Traveled As: Couple
Reviewed: 1 year ago

Everything and everyone of the crew was fine ,until the last day. Due to a mechanical problem with the ship, the return to CPH was delayed over 8 hours. The captain failed to make sufficient announcements to keep passengers up-dated and informed. This resulted in panic by some passengers trying to secure flight bookings for a later time than scheduled. A "rolling" delay ensued creating more of a hectic situation. As a result the disembarkation process was a disaster. Arguments ensued, passengers became belligerent and unruly, with no control by the crew. What most passengers will remember is the last day,which does not bode well for NCL. Shame on the Captain and the lack of procedures for a situation that should have been foreseen.

Food and Dining

5 out of 5

Onboard Activities

1 out of 5

Entertainment

1 out of 5

Service and Staff

5 out of 5

Ship Quality

3 out of 5

Cabin / Stateroom

5 out of 5
Needs some up-dating ,but overall good

Ship Tip

Front of ship too far away from restaurants.

5 out of 5
3 out of 5
3 out of 5
3 out of 5
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