Norwegian Star Cruise Review to Europe - Northern Europe

Purser

Experience
4-6 cruises

Review
1

Helpful Vote
1

2 out of 5

Baltic tragedy

Sail Date: June 25, 2016

Reviewed: 4 months ago

Traveled As: Couple

Room Type: Suite

Everything and everyone of the crew was fine ,until the last day. Due to a mechanical problem with the ship, the return to CPH was delayed over 8 hours. The captain failed to make sufficient announcements to keep passengers up-dated and informed. This resulted in panic by some passengers trying to secure flight bookings for a later time than scheduled. A "rolling" delay ensued creating more of a hectic situation. As a result the disembarkation process was a disaster. Arguments ensued, passengers became belligerent and unruly, with no control by the crew. What most passengers will remember is the last day,which does not bode well for NCL. Shame on the Captain and the lack of procedures for a situation that should have been foreseen.

Cabin / Stateroom
Needs some up-dating ,but overall good
Embarkation and Disembarkation
Ship Quality
Destinations and Excursions
Onboard Activities
Entertainment
Service and Staff
Food and Dining

Tip

Front of ship too far away from restaurants.



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