DO NOT USE NORWEGIAN THEY ARE SCAMMERS

Cruises: 4-6 cruises

Review: 1

Helpful Votes: 2

Review summary

My family and friends have used Norwegian Cruise Line for years as our preferred cruise line. Unfortunately, after this last experience, we will NEVER use them again. For this particular trip, we’ve booked about 40 cabins in all as a group trip to Alaska. My father booked the reservations for him/my mom, my sister/husband, and me/my cousin, with that being said my father also called in to set up a deviated flight for all of us to leave out of JFK on 6/19 instead of 6/21. EVERYONE’S flights were changed to the correct departure date EXCEPT for mine. So I have spent over 6 hours on the phone trying to figure out how that had happened and no one will answer that question for me because there is supposedly “no recording” of my dad making that change YET my sisters and his were changed, so again I ask how is that possible? One person said they may have lost the call and so it's still my problem even if they lost the call. To me that is an unacceptable anger and so I have been hung up on multiple times because they have said they WILL NOT help me further and they WILL NOT answer the simple question HOW IS IT POSSIBLE THERE’S ARE CHANGED BUT MINE ARE NOT. So sorry Norwegian this WILL be the last time my family and I use you guys. Have a wonderful day!

Embarkation

Ship experiences

Food and Dining

Onboard Activities

Entertainment

Children's Programs

Service and Staff

Ship Quality

Cabin / Stateroom

Ports of call

Vancouver (Canada Place), British Columbia

Icy Strait Point (Hoonah), Alaska

Juneau, Alaska

Skagway, Alaska

Cruise Hubbard Glacier

Valdez, Alaska

Seward (Anchorage), Alaska

Disembarkation