Much to recommend but not all

We went because of the itinerary and it did not disappoint. Our balcony room fine. Storage space was adequate but not as plentiful as celebrity ships. The room was smaller than others. The settee was a one person chair, not a 2 person. The bathrooms on this particular ship are very dated and certainly showing wear. The sink and toilet need to be replaced. 

The meals were a disappointment. The buffet was less than expected by quite a bit. Meals in the main dining room were adequate but subpar compared to other cruise lines. The emphasis of the line generally is toward speciality dining and additional spending, not to making all the customers happy. The free style idea is what we like but if you did not have reservations the waits were often long.

The "ultimate drinks package" is very odd. Drinks were never a problem although I was disappointed that there was no coolers. However, bottled water and cans of soda were not included. This makes no logical sense to me. I could get a drink up to $16 value but not a can of coke. Passengers were not permitted to buy water or drinks of any kind ashore. Staff took cases of water aboard but passengers could not. Water and soda were outlandishly priced. The whole thing was a money gouge and clearly ridiculous. In some instances this policy could be a health risk. The whole thing could well put us off doing another Norwegian cruise.

Overall the ship was clean and appeared to be well maintained. The public areas were pleasant in appearance although maybe a bit dated in decor. Some days it seemed there was not enough space so bars were used for presentations and there was often not enough space. The standards of cleanliness need to be improved. Never did I see anyone cleaning stair railings, a huge hazard for spreading germs. Tables in the buffet area and bars were not cleaned and sanitized well. 

We did several shore shore excursions through the ship. Would be unlikely to do so again. They were generally overpriced. Most days however they were well organized and getting off the ship went smoothly. Knowing can be a mess I felt it was mostly well handled. Charging for some of the shuttles was in poor taste. Another money grab. 

Generally we enjoyed the cruise but Tended to feel nickel and dimed and this was frustrating. 

We did not get our onboard credit due from . Customer service tried to get in touch with you but got no response. We are still in Europe and have not been able to contact you. We don't have a phone that works and there appears to be no email address that can be responded to. I will be in touch when we return next week as this needs to be made ri