Great ports - ship needs some improvements

Norwegian Spirit Cruise Review to Europe - Mediterranean

Experience: 7+ cruises
Reviews: 7
Helpful Votes: 51

Overall Rating:

2 out of 5
Verified Review
12 Night Grand Mediterranean (Venice To Barcelona)
Sail Date: May 06, 2014
Ship: Norwegian Spirit
Cabin Type: Balcony
Cabin Number: 9080
Traveled As: Large Group
Reviewed: 4 years ago

The main reason we chose the Spirit was because of its itinerary.  The ship had major challenges with organization and communication.  Embarkation was a nightmare.  We had to haul all of our luggage throughout long, random lines in the parking lot until we got to drop off our checked bags.  The service in both dining rooms was extremely slow and even though we had made reservations, still had to wait in a line with folks without reservations before getting seated.  We were a group of eight and we could only get reservations very early or late - not at the times we wanted.  Food was basic and several nights had to send entrees back due to toughness.  Specialty dining was pushed big time and wondered if the lack of emphasis on "free" dining was missing in order to attract more specialty dining.  Entertainment was also a miss.  Most entertainment was a solo act and several entertainers were featured more than once.  The ship itself looked good in the main areas.  Our stateroom's balcony had been painted at some point and there was paint splattered all over the railing, chairs, door, and a big glob on the floor.  Water for the shower ran from extremely hot to extremely cold without adjusting it.  We had to jump out of the way to keep from getting burned or frozen.  This could have been dangerous to a child or an elderly person.  When we first boarded the ship, most of the crew was distant and stand offish.  However, by the end of the cruise, they were friendlier.  There was definitely room for improvement.  On a positive note, the ports were wonderful and the disembarkation process was great.

Onboard Activities

3 out of 5


1 out of 5

Service and Staff

3 out of 5

Ship Quality

3 out of 5

Cabin / Stateroom

3 out of 5
Clean up the paint splattered on the balcony (I picked a lot of it off myself) and do something with the water running hot and cold.
1 out of 5
The ship left at 1 a.m. on Wednesday. Numerous passengers (including us) thought that we would be leaving on Thursday night at 1 a.m. Listing Venice as being the port for Wednesday when you're technically only there for one hours is VERY confusing.
5 out of 5
Beautiful city. Took a tour and saw the major sites of the city and it was definitely worth visiting.
5 out of 5
Took a tour of Ancient Ephesus and it drizzled the entire time we were there so had to watch out for getting hit with umbrellas from other visitors as it was very crowded. Had to stop for a carpet demonstation which we did not like.
3 out of 5
Went on a tour but were turned off by the constant pressure of street vendors. They would not leave you alone and kept following us. Grand Bazaar was closed but the Spice Market was more than we had time to see.
5 out of 5
Absolutely gorgeous. People were very friendly and very laid back. Thoroughly enjoyed it.
5 out of 5
Took a tour of Positano, Sorrento and Pompeii. Positano and the coast were beautiful. Sorrento was OK. Pompeii was interesting - architecture very similar to Ephesus.
5 out of 5
Took a tour of Vatican City including the museum, the Sistine Chapel and St. Peter's Basilica. Then went to Trevi Fountain (very crowded and partially under reconstruction), and then the Coliseum. We were supposted to see the Pantheon but was told that there were demonstrations going on there and we couldn't go. Went by Circus Maximus instead.
5 out of 5
Did the Ultimate Florence and Pisa climb excursion and although fast paced was great
3 out of 5
Walked along the streets of the city and went to their open air Market.
3 out of 5
Went straight from the ship to the airport, so not much to say about the city,
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