Unhappy customer first and last experience

Norwegian Pearl Cruise Review to Caribbean - Eastern

Cruises: 4-6 cruises
Review: 1
Helpful Votes: 21

Overall rating:

3.8 out of 5
Verified Review
Norwegian Pearl

9 Night Caribbean: Dominican Republic (Miami Roundtrip)

Sail date: December 09, 2023

Ship: Norwegian Pearl

Cabin number: GTY

Traveled as: Family (older children)

Reviewed: 5 months ago

Review summary

I booked the Norwegian Pearl for my birthday celebration for 9 days in the Caribbean. Dec 9th to Dec 18th. We never got to the Grand Stirrup Cay, Bahamas we paid Port fees for that stop even though Norwegian didn't because we never stopped. I have called and tried to speak with guest services told to speak with customer service who can't help you ask for a supervisor got Eva placed on hold for 30 minutes then hung up on. Called back got supervisor Jesse he gave me information to file a complaint, but there is nowhere to file a complaint. So it brings me here. They take your money as color blind, but treat you differently when you arrive. African American treated like they weren't on the ship. They damaged my sister's luggage actually broke the wheel of and duct taped it back together with the wheel and that's all we can do. I'm very disappointed. Carnival would never. I want my money back for a trip that was not fulfilled completely. Selina Green

Embarkation

5 out of 5

Ship experiences

Food and Dining

2 out of 5

Onboard Activities

4 out of 5

Entertainment

1 out of 5

Service and Staff

2 out of 5

Ship Quality

4 out of 5

Cabin / Stateroom

5 out of 5

Ports of call

Miami, Florida

5 out of 5

Puerto Plata, Dominican Republic

5 out of 5

Tortola, British Virgin Islands

5 out of 5

Philipsburg, St. Maarten

5 out of 5

Basseterre, St. Kitts

5 out of 5

Charlotte Amalie, St. Thomas

5 out of 5

Great Stirrup Cay (Cruise Line Private Island), Bahamas Did not visit port

Ship did not port

Disembarkation

5 out of 5
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