Unhappy customer first and last experience

Cruises: 4-6 cruises

Review: 1

Helpful Votes: 27

Review summary

I booked the Norwegian Pearl for my birthday celebration for 9 days in the Caribbean. Dec 9th to Dec 18th. We never got to the Grand Stirrup Cay, Bahamas we paid Port fees for that stop even though Norwegian didn't because we never stopped. I have called and tried to speak with guest services told to speak with customer service who can't help you ask for a supervisor got Eva placed on hold for 30 minutes then hung up on. Called back got supervisor Jesse he gave me information to file a complaint, but there is nowhere to file a complaint. So it brings me here. They take your money as color blind, but treat you differently when you arrive. African American treated like they weren't on the ship. They damaged my sister's luggage actually broke the wheel of and duct taped it back together with the wheel and that's all we can do. I'm very disappointed. Carnival would never. I want my money back for a trip that was not fulfilled completely. Selina Green

Embarkation

Ship experiences

Food and Dining

Onboard Activities

Entertainment

Service and Staff

Ship Quality

Cabin / Stateroom

Ports of call

Miami, Florida

Puerto Plata, Dominican Republic

Tortola, British Virgin Islands

Philipsburg, St. Maarten

Basseterre, St. Kitts

Charlotte Amalie, St. Thomas

Great Stirrup Cay (Cruise Line Private Island), Bahamas Did not visit port

Disembarkation

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