Unhappy customer first and last experience
Norwegian Pearl Cruise Review to Caribbean - Eastern
9 Night Caribbean: Dominican Republic (Miami Roundtrip)
Sail date: December 09, 2023
Ship: Norwegian Pearl
Cabin number: GTY
Traveled as: Family (older children)
Reviewed: 6 months ago
Review summary
I booked the Norwegian Pearl for my birthday celebration for 9 days in the Caribbean. Dec 9th to Dec 18th. We never got to the Grand Stirrup Cay, Bahamas we paid Port fees for that stop even though Norwegian didn't because we never stopped. I have called and tried to speak with guest services told to speak with customer service who can't help you ask for a supervisor got Eva placed on hold for 30 minutes then hung up on. Called back got supervisor Jesse he gave me information to file a complaint, but there is nowhere to file a complaint. So it brings me here. They take your money as color blind, but treat you differently when you arrive. African American treated like they weren't on the ship. They damaged my sister's luggage actually broke the wheel of and duct taped it back together with the wheel and that's all we can do. I'm very disappointed. Carnival would never. I want my money back for a trip that was not fulfilled completely. Selina GreenEmbarkation
Ship experiences
Food and Dining
Onboard Activities
Entertainment
Service and Staff
Ship Quality
Cabin / Stateroom
Ports of call
Puerto Plata, Dominican Republic
Tortola, British Virgin Islands
Great Stirrup Cay (Cruise Line Private Island), Bahamas Did not visit port