I would love to share some positive words, but unfortunately, the negative outweighs the positive....

Stayed in Doral for 2 days prior to sailing. Miami was not a favorite, due to traffic congestion.

THIS PORT WAS AWESOME! We did an excursion to Emotions all inclusive day pass, though it should have been a little longer, it was worth the time spent. A little expensive for what we received during the excursion, but nice to be on the beach. Too many panhandlers on the beach that made it uncomfortable to relax. They were very very pushy!

Virgin Gorda & Baths • Excursion – SAFETY and company – Our excursion was scheduled for Virgin Gorda and Baths, which was originally shown as a level 2 activity level. Upon seeing this had changed at the Shore Excursion desk to a level 3 (which was not possible), we had to change the excursion to the lower lever for substantially more money (Virgin Gorda Escape), but at a lower activity level, Level 1. This was definitely NOT a level 1 activity excursion. - After spending over an hour after being dropped off from the tender in Tortola, BVI, we quietly waited in line for the excursion group to be counted time and time and TIME again. Finally, a ferry showed up, and we waited longer and even longer. There should have been access given to people to sit on the ferry, especially waiting in line for more than 1.5 hrs for the excursion to even begin on the ferry ride. Once we arrived on the other side of the island from the jam packed ferry ride, we were shuttled onto 4 safari style trucks that could hold only 4 people per row, approx. 5 rows each truck. We were all shoved onto these trucks (there were a total of 4 trucks) and awkwardly driven through the poor looking city to get to the “Gorda Escape”. One of the trucks had a flat tire, and another of the trucks was missing all of its lug nuts on each tire. We finally got to the baths and were surprised to find that the driver said “get off” and forced us off of the trucks. The trucks quickly drove away while one guide gave directions on only what time we would be meeting back to go back to the ferry. Looking at the road to get to the Baths was quite a surprise, as it was uneven, broken rocks, wet, slippery, muddy, and dangerous. There were two people on the excursion that mentioned that they could not get to the Baths and it was not described this way and the guides told them that they would have to wait for the group and could not go back until we were all done with the excursion, nor would there be any type of refund. One of them had just had surgery and the other was a girl in a surgical boot. These people would not have signed up for this excursion knowing the dangers of the terrain ahead of time, nor would I have. We helped eachother down the slippery and uneven terrain, making it down to the beach. During this time, the excursion “crew” were selling bottled beers for $5.00 and some sort of homemade mixed alcohol punch out of a cooler for $6.00 per cup. We didn’t know at all what was in the mixed drink, and politely declined. One of the tour guides (a larger black woman, who seemed to be the operator that was counting people as we were getting onto the ferry at the pier), was complaining loudly about all of the people on this and the previous tour – that we were not tipping, we were complaining about the terrain and safety issues, etc. This did not seem very appropriate, especially for the person that was the operator of the group! When our time was done, we very carefully managed to make our way up the battered “walkway” to the meeting area. Every couple and person that made it to the pick up point was stating the same obvious reasons for the problems of this tour. Ready to leave, finally, a truck showed up, then one more, and then another. We noticed we were short a truck to transport people back to the ferry pickup. The black woman operator was yelling and screaming at people to get on the trucks because that was all that was coming to get us. NOT the four trucks, only three. This was not physically possible, without people getting hurt driving back through town safely. We got crammed onto these trucks at 6 people per seat, fearing we might fall off the edge of the trucks! Driven back thru town to the ferry pickup, the “operator” was still screaming at all of us to get on the ferry quickly so that we wouldn’t be late to the ship. After a ride back to the pier, we were dropped off and forced to wait in a long line of people going back to the boat with nowhere to sit and wait for over an hour again! No one was there to help with accessibility issues, and no one cared, once the line was created and we were made to just stand there and wait. - This excursion was labeled a level 1 activity. I don’t believe that for safety issues, this should have been labeled a level 1 activity, nor should it have been charged any more than the original excursion that we signed up for which was $119.00 per person (this one was charged $159.00 per person) - The safety issues included the footpath dangers not able to be walked up or down to get to the actual area. - Another safety issue was the transportation of the trucks. One had a flat tire, one missing all lug nuts and of course the issue of cramming all of the passengers onto the lack of transportation for return. - Problem with the way we were treated – from the moment we were standing in line waiting for the ferry til the moment we were waiting back at the pier, no one was kind, friendly, or even remotely polite. This included not only the excursion team, but the NCL team on the pier that was to be helping with my mobility issues, and asking one to stand in line for the length of time we had to. - ALL of these problems were reported immediately after getting on the Pearl after the excursion to Dale George at the Shore Excursions desk, who said there was nothing he could do. He was very rude and inconsiderate with any information I shared with him and didn’t seem to care too much about the experience. I explained to him that there had to be something done as there were also about 12 couples behind me in line with the same problem from the excursion. I believe that because there were so many people that complained about this, is the only reason that some type of monetary compensation actually happened, though I don’t believe it was enough to make this right. Near the end of our cruise, we were finally offered a $100.00 per person credit for this excursion. I asked for the remainder of the balance to be credited, but nothing was done. THIS NIGHT WAS OUR DINING AT TEPPANYAKI, which had to be cancelled due to the late arrival from the Excursion people and the tendering issues. NCL was in no hurry to help us with rescheduling the dining, and did not assist us in doing so. It was completely left to us to get this part re-figured out.

VERY DISAPPOINTED from the previous day and nothing had been done to remedy the situation of the Virgin Gorda Escape Excursion.

No Excursion - Shopped trying to find a suitcase to fulfil the one that Norwegian Cruise Line broke but would not fix. CANCELED ALL FUTURE EXCURSIONS WITH NORWEGIAN AND OUTSIDE EXCURSION COMPANY due to NCL not fulfilling their promises of safe excursions.

This is strictly a shopping port only. If you are into shopping for jewelry, t-shirts, hats, and trinkets, this is the place for you to pick up something for someone at home. Nothing exciting here.

This port was cancelled at the very last moment and was not appropriately financially taken care of when asked about. Understandably, there are ports that get missed sometimes, but this made the rest of this vacation on this boat the last straw of negative. We were ready to just go home immediately as we had made plans in GSC to see family.