I will never sail on Norwegian Cruise Lines again.
Norwegian Pearl Cruise Review to Alaska - Inside Passage
7 Night Alaska Glacier Bay (Seattle Roundtrip)
Sail date: July 03, 2016
Ship: Norwegian Pearl
Cabin type: Oceanview
Cabin number: 8562
Traveled as: Family (older children)
Reviewed: 8 years ago
Review summary
Everyone on the ship was very nice and service was excellent. The room was spacious for a cruise ship and everything was nice and clean. Food in the main dining room was mediocre. I am assuming that the best food was reserved for the specialty restaurants. Coffee at the coffee bar was higher than at Starbucks. In order to access the internet to print out my airline boarding pass, I was charged $9.95 for 15 minutes, plus an additional $3.95 to log on. I felt like I was constantly being nickel and dimed for everything. My daughter forgot her wallet in the room safe when we disembarked on July 10 and we have not gotten it back yet. No one in the lost and found department appeared to understand the need to take ownership of the problem to return the wallet in a timely manner. Despite emails to corporate heads - Customer Service and President/CEO - we have never received any communication. If it were possible to do so, I would not have assigned any star at all. I will NEVER cruise on NCL again.
Ship experiences
Food and Dining
Onboard Activities
Entertainment
Service and Staff
Ship Quality
Cabin / Stateroom
Ship tip
My granddaughter celebrated her 13th birthday on the ship. We ordered the birthday package - at a cost of $40 - and they delivered a birthday cake to our dining table. While we were at dinner and evening entertainment, they decorated her room with pink balloons and banners.